2. Contents
• Who am I
• Status Quo
• Future of the Legal Industry
• Quality Management Approaches
3. Who am I
• Worked in law firms in Australia and New Zealand for over 30 years
• Indepth knowledge of the legal industry
• Business owner
• Legal Recruits Limited
• Smith Phillips Limited (formerly)
• Partnership
• Raydan Maintenance
• MBA student
• Legal Executive
4. Status Quo
• Traditional Offices
• Cities and Towns
• Staff
• Principals
• Practice/Office Manager
• Trust Accountants
• Special Counsel, Solicitors, Associates, Legal Executives, Junior
Solicitors, Legal Secretaries, Receptionists
• Digital Software / Tapes / Handwritten
• Emails / Postage / Couriers
5. Future of the Legal Industry
• Mobile
• End of the traditional Office as we know it?
• Cloud
• Applications (Apps)
• Sustainability
• Clients
• Global
• Local
• Increased use of digital technology
• Dictation;
• Dragon Dictate
• Video conferencing
• Skype
7. Quality Management Approaches, contd
• Baldrige1 approach
• Leadership
• How senior leaders' personal actions and
governance system guide and sustain organisation.
• Strategy
• How the organisation develops strategic objectives
and action plans, implements them, changes them
if circumstances require and measure progress
• Customers focus
• How engagement of customers (or clients,
members, patients etc) for long-term market place
success, including how you listen to the voice of
the customer, build relationships, and use customer
information to improve and to identify
opportunities for innovation
1. New Zealand Business Excellence Foundation
8. Quality Management Approaches, contd
• Measurement
• How the organisation selects, gathers, analyses, manages and improves its data,
information, and knowledge assets: how it learns; and how it manages information
technology. The category also asks how the organisation uses review findings to
improve its performance
• Workforce
• How the organisation assesses Workforce capability and capacity needs and builds a
workforce environment conducive to high performance. The category also asks how
the organisation engages, manages, and develops your workforce to utilise its full
potential in alignment with the overall business needs
9. Quality Management Approaches, contd
• Operations
• How a organisation designs, manages, improves, and innovates its products and work processes
and improves operational effectiveness to deliver customer value and achieve ongoing
organisational success
• Results
• What are the organisation's performance and improvement results in key areas - product/services,
customer service, workforce, leadership and governance and financial and market. What are the
levels relative to those competitors and other organisations with similar product/service offering
• Relevance to law firms
• Time management
• Youthful Knowledge
• Ensures consistency
• Controls
• Interdependence
