The document discusses the importance of an innovation mindset. It summarizes that most CEOs do not have proper execution plans for digital transformation and believe they have strategies when they may not. It then discusses perspectives from various thought leaders on why an innovation mindset is necessary, including that intelligence can be developed, one must embrace challenges and learn from criticism. Finally, it provides mantras and behaviors for fostering an innovative mindset, such as being customer-centric, open to failure and learning, and challenging assumptions.

1. Operational Excellence starts with the right mindset
Daniel Delank

2. Copyright©2018byDeliveryExcellencePortfolioUnitSAPAllrightsreserved.
Why an innovation Mindset matters?
most of the cEos have no execution plan to face the digitalization trend
… believe digitazation
will disruptively change
their business model
… claim they have
a digital strategy
… are convinced
to have the right
strategy
… believe they have the
ability to implement
their strategy

3. If you do not change,
you can become extinct!
“
“Spencer Johnson
Spencer Johnson (1938 - 2017)

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Why an innovation Mindset matters?
Who moved my cheese by Spencer Johnson
Who moved
My cheese
 Change Happens
 Anticipate Change
 Monitor Change
 Adapt to change quickly
 Change
 Enjoy Change
 Be ready to change quickly and enjoy it again & again

5. Innovation and change is not
a technical problem it’s a mindset
“
“Vijay Govindarayan
Vijay Govindarayan (1949 - today)

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Why an innovation Mindset matters?
Leadership and self-deception by Arbinger institute
behavior
mindset
results
inward
Mindset
outward
Mindset
I focus on my results
I focus on our results

7. We believe that people with passion can change
the world for the better. that’s what we believe.
“
“Steve Jobs
Steve Jobs (1955-2011)

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Why an innovation Mindset matters?
The growth mindset by carol Dweck
enabling
Innovation
fixed
Mindset
Growth
Mindset

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Why an innovation Mindset matters?
The growth mindset by carol Dweck’s
fixed Mindset
Intelligenceis static: Leads to a desire
to look smart and thereforea tendency to ...
Growth Mindset
Intelligencecan be developed: Leads to a desire
to learn and therefore a tendency to ...
challenges
… to avoiD
challenges
… embrace
challenges
Obstacles
… give up
easily
… persist in the
face of setbacks
Effort
… see effort as
fruitless or worse
… see effort as
the path to mastery
Criticism
… ignore useful
negative feedback
… learn from
criticism
Success of others
… feel threateneD by
the success of others
… finD lessons anD inspiration
in the success of others
As a result, they may plateau early and achieve less than their full
potential. All this confirms a deterministic view of the world.
As a result, they reach ever-higher levels of achievement.
All this gives them greater sense of free will.

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Why an innovation Mindset matters?
The growth mindset by carol Dweck
fixed
Mindset
Growth
Mindset
What kind of mindset do you have?

11. Listen to your employees,
Listen to your customers,
Shut the f___ up, and do what they tell you.
“
“John Legere
John Legere (1958 )

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Why an innovation Mindset matters?
Our 4 Mantras to enable an innovaitve mindset in our organization.
Simply. make. it happen.
Customer &
Service Centricity
Innovative Solutions &
Go to market
People Engagement &
Reliability
 Customer comes first
 Focus on what the customer needs
and building relationships
 Customer strategy
 Customer value lifecycle
 Define target customers and markets
 consistently review value proposition
 interactions between sales and
customers
 closed-loop between sales / delivery
organization
 create vision, values, and goals to all
employees
 build a high performance culture
 Insure rewards and recognition
 Everybody is part of the T
 challenge and promote employees

13. It is not the strongest of the species that
survives, nor the most intelligent that survives.
It is the one that is most adaptable to change.
“
“Charles Darwin
Charles Darwin (1809-1882)

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Why an innovation Mindset matters?
To keep in mind …
Individuals with innovation mindsets:
the creative and innovative Mindset is enhanced
through four behaviors:
 Are driven by willingness to create,
 Want to make a difference,
 Share resilience in achieving goals,
 Love change,
 Are open for failure and learning
 Changing one’s perspective
 Taking risks
 Finding one’s passion
 Challenging assumptions and embracing ambiguity

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Why an innovation Mindset matters?
Further Preference and links
Creating innovation mindset of an organization
http://blogg.nhh.no/tjenesteinnovasjon/?p=1239
Changing employee mindset
http://www.slideshare.net/anis_bedda/klaschka-20141212-intrapreneurship-conference
Designing innovation culture
http://www.bic.sg/innovation-culture-canvasgallery/kaawnggpggv678gwlyr5iue5zrlr2y
What does it mean to be proactive?
http://www.entrepreneur.com/article/243054

16. Let´s stay in touch!
Daniel Delank
Fasanenweg 5
70771 Leinfelden-Echterdingen
daniel.delank@t-systems.com
www.linkedin.com/in/daniel-delank/
www.twitter.com/DanielDelank
www.t-systems.com

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