Overview of consumer protection and financial issues in kenya by daniel asher cuts, arc nairobi

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State of play Identified gaps Prudential regulation CP is contained in the regulation and supervision of financial institutions. Banking Act protect depositors against misleading advertisement from banking institutions Under section 51 . (1) CP not clear in CBK mandate and not explicitly stated in banking Act Transparency Non-transparent prices, terms and conditions among the players No regulation on uniform standards Recourse Banks have internal mechanism to handle complains. ,[object Object],[object Object],[object Object],[object Object],KBA has recourse mechanism

State of play Gaps Prudential regulation New framework Weak institutions Eventual competition stress No regulations of unlicensed SACCOS Recourse There exist internal and industry mechanisms No specific regulation No public reporting No independent recourse mechanism Limited consumer awareness of rights Transparency No transparent prices, terms and conditions. No regulation on uniform disclosure

State of play Gaps Prudential regulation No formal prudential regulation, but supervised by the CBK and CCK No regulation of mobile money services Transparency Good industry practice No regulation Recourse No other mechanism beyond internal procedures No independent recourse mechanism

Overview of consumer protection and financial issues in kenya by daniel asher cuts, arc nairobi

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Overview of consumer protection and financial issues in kenya by daniel asher cuts, arc nairobi