1. Focus on the positive but Respond to the negative!
Your Patient Satisfaction Ratings
& Your Reputation
Digital Experience Partners

2. Statistics
Google Hosts 3.3 Billion Searches Per Day
72% of Consumers Gave the Same
Weight to Online Reviews as Personal
Recommendations
90% of Searchers Only Look at the First
Page
90% of Consumers say Online Reviews
Have a Major Influence on Their Selection
✓
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3
2
1
Digital Experience Partners

3. Digital Experience Partners
•Keep a Pulse on All Reviews
•Respond to Every Review (Positive or Negative)
 ‟What prevents someone from posting a bad
review?ˮ NOTHING!
•Be Sure Your Reputation Management is Handled Well
Patients Will Know!

4. • Many services provide “Reputation Management”
or “Reputation Building.”
• We provide a total end-to-end solution
• Our solution builds a solid foundation by keeping
a pulse on patient satisfaction which feeds into
your positive online reputation
There is no brand
Without Brand Loyalty
Digital Experience Partners
Our experience allows us to rapidly
raise patient satisfaction

5. With All the Choices, Patients Want to be Satisfied
Patient Satisfaction
Keep them coming
back
Respond to Comments &
Questions
Know Your Patients
Survey Them Regularly
1 3
Get Referrals42 COMMUNICATE!
Digital Experience Partners

6. Review Metrics
Keep a Pulse on Your Patients
Digital Experience Partners
Respond to all reviews
and keep track of
your actions.
Learning from
patients and adapting
procedures and
protocols is extremely
important.
Online ReviewsSatisfaction
Keep track of what’s
working for you and
reproduce more of
the same.
Tell your story in
pictures.
Social Media
Rankings
Review your survey
satisfaction
percentages and
make adjustments
accordingly.
Keep them happy,
keep them coming
back and keep them
referring to you.
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7. What We Provide
A Complete Solution
We will provide you with a monthly graph of
where you are getting online reviews, what those
reviews are and whether your information on
those websites is up-to-date. If information is
out-of-date, we will update it for you. If you
don’t already have claimed online presences, we
will claim them for you.
You will receive reports immediately upon
submission of a comment from a patient, along
with a monthly recap of all comments. All
complaints will be addressed and reconciled.
Reputation
Management
Satisfied
Patients =
New Referrals
Patient
Satisfaction
Digital Experience Partners

8. Total Solution Pricing*
$5,000
Initial Setup Fee:
$1,495
Monthly Management Fee (based on annual contract)
1
Digital Experience Partners
For up to 15 providers; for over 15 providers, please call
941.266.9003

9. THANK YOU!
And remember …
It’s All About The Experience!TM