1. Daphne Hamilton
4308 Lake Woodbourne Drive Jacksonville FL 32217 | (C) 501-358-2152 | daffyham@gmail.com
Skills
 Exceptional communication skills
 Strong client relations
 Dedicated and Goal Oriented
 Honest and Hardworking
 Exceptional Leadership Abilities
 MS Windows proficient
 Organized and Efficient
 Maintain very high personal
standards.
Professional Summary
 An effective leader, skilled in enlisting the support of all team members in aligning with
project and organizational goals.
 An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize
effectively to accomplish multiple tasks and stay calm under pressure.
 Flexible and analytical with a keen eye for details; skilled at synthesizing and editing
information to achieve overall objectives.
 Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive
attitude and strong work ethic.
WorkHistory
Mail Room Supervisor 11/2013 to Current
McKesson – Jacksonville, FL
 Create and maintain SOP’s, mail directories, and information that increases the
efficiency of the mail distribution process.
 Redirect shipments en route, in response to customer requests.
 Manage office supplies, vendors and employee(s).
 Oversee the distribution of incoming mail and packages both business and
personal, international and domestic.

2. Warehouse Operator 08/2011 to 05/2013
Molex, Inc. – Maumelle, AR
 I conducted daily shipping and receiving duties, both domestic and internationally
using FedEx and UPS.
 I compiled part numbers based on schematics and blueprints of the finished items.
 Used CPU systems and confirmed adequate inventory levels to limit disruptions in
production.
 Extensively used MS office in daily processes.
 Greeted management entering the shipping/receiving department to ascertain
what was wanted or needed.
 Politely assisted management in person and via telephone.
 Recipient of multiple positive reviews acknowledging dedication to company
objectives.
Operator -- Contract Ended Hired Full Time 10/2010 to 08/2011
Manpower Molex, Inc.
 Processed both written and verbal instructions, prints and work orders.
 Inspected and tested electronic components, and cable assemblies.
 Recognized and reported defective material and equipment to shift supervisor.
 Assembled cables using Wiring Diagram (WD), Bill of Material (BOM) and assembly
drawings.
 Executed the entire assembly process by accurately interpreting set-up sheets,
work orders, drawings or blueprints.
 Planned and paced work efficiently in order to meet daily and weekly production
goals.
Cashier 02/2010 to 10/2010
McDonalds – Conway, AR
 Pleasantly and courteously interacted with customers.
 Handled currency and credit transactions quickly and accurately.
 Strictly followed all cash, security, inventory and labor policies and procedures.
 Greeted customers and provided excellent customer service.
Customer Service Representative 05/2009 to 01/2010
ABC Financial – Little Rock, AR
 Effectively managed a high-volume of inbound customer service calls and
outbound collections.
 Addressed and resolved customer complaints empathetically and professionally.
 Defused volatile customer situations calmly and courteously.
 Managed customer calls effectively and efficiently in a complex, fast-paced and
challenging call center environment.
 Acted professionally and patiently when addressing negative customer feedback.

3. Lieutenant (Supervisor) 09/2005 to 10/2008
Vescom Corporation – Maumelle, AR
 Implemented SOP’s and training resources.
 Monitored and evaluated unit performance on key security issues, recommending
process improvements.
 Managed and submitted weekly payroll for six employees.
 Monitored and authorized entrance and departure of vehicles, cargo trucks and
visitors.
 Wrote reports on property damage, theft, presence of unauthorized persons and
unusual occurrences.
 Politely assisted guests in person and via telephone.
 Communicated with vendors.
 Investigated and resolved employee inquiries and complaints in a timely and
empathetic manner.
 Served as the main liason between guests, management and operations team.
 Recipient of multiple positive reviews acknowledging dedication to excellent
customer service.
 Directed calls to appropriate individuals and departments.
 Recommended alternative processes if desired results were not achieved.
Education
High SchoolDiploma: 1999 Conway High School - Conway, AR