1. A dynamic manager with 18 years’ experience within the Employment Services industry. A high performer, consistently
achieving targets and generating added value to the business. Focus on profitability, customer service and employee
motivation, a good team player with excellent sales, marketing and communication skills and capable of quickly forming good
relationships with clients and staff.
JUNE 2015 – PRESENT SITE TEAM MANAGER The Salvation Army Employment Plus
In my current role I am responsible for managing the largest employment plus site in Australia, responsible for 15.5
members of staff with a caseload of 2500 jobseekers.
Responsibilities:
Ensure recording and reporting requirements are efficiently maintained by utilising appropriate systems and
documentation in a timely and accurate manner
Contribute to the operational objectives of EPLUS
Work as part of a team to achieve the best possible outcomes
Develop and mentor team members, ensuring tasks are appropriately delegated and managed at the appropriate level
and staff held accountable for service delivery
Provide strong and effective leadership, fostering a high performance culture, aligned to TSAEP values, mission and
operational plans, through promotion and display of appropriate behaviours
Drive and promote effective two way communications across operations, with view to improve staff retention,
increased development opportunities, employee feedback, and visible recognition where appropriate
Proactively manage and optimise staff performance through regular formal and informal interactions, including the
formal performance appraisal and supervision framework
Ensure that all staff members are provided with adequate training and ongoing coaching relevant to their role /
responsibilities
Manage the attainment of team KPIs
Work collaboratively with Employer Engagement and National Service Centre teams to manage post placement support
activities
DARREN SMART 36 Liriope Parkway, Sinagra
WA 6065
0401 182 869
dazsma1@gmail.com
Manager TSAEP
PERSONAL PROFILE
EMPLOYMENT HISTORY

2. JULY 2014 – JUNE 2015 WA CLAIMS TEAM MANAGER PVS Workfind
In my previous role I was responsible for setting up and implementing a centralised claims team. All Branch Managers
reported directly to me for claims purposes. Additionally I built a new team of claims specialists for the 11 Branches
within the two different regions. This enabled me to maximise outcomes and revenue, to ensure that these branches
were achieving KPI expectation. I worked with my team on a daily basis to problem solve, develop and deliver results of
the highest standard.
Responsibilities:
Setting up effective systems to manage 11 branches claims
Ensuring that all claims within control lead to an outcome
Working with staff to help them meet KPI’s
Weekly and monthly reporting on outcome revenue, conversion rates and Branch Forecasting
Completing staff weekly, monthly and quarterly reviews to ensure performance expectations and KPI’s are being
achieved
Ensuring that staff remain motivated and trained to the highest standard to keep staff turnover to a minimum
To maximise potential of all claims to ensure that expected budgets were met for each office
Responsible for over 2000 outcomes achieved across all Branches
Achievements:
Over $250,000 more revenue generated compared to the figures for the same Branches at same time as last year
Over 400 more outcomes claimed compared to last year’s figures with organisation only achieving an additional 79
placements over the same period
Successfully set up and implemented the full Claims Team Pilot which will now be used towards the new ESG
model in the jobactive contract
Showed more growth than the rest of the Branches connected to PVS that were not part of the pilot as we are
producing more positive results in comparison to last year’s figures on a head to head basis
Achieved all of the above in the centralised claim team with 6 claims specialist instead of the projected FTE of 9.5
NOVEMBER 2012 – JUNE 2014 BRANCH MANAGER PVS Workfind
In my previous role I was responsible for the effective performance of consultants by providing active support and
guidance to find suitable, sustainable employment for our clients. Managing my team to achieve expected KPI’s,
outcomes and performance levels.
Responsibilities:
Building and maintaining strong relationships with other organisations
Daily management and operations of the office
Ensuring that our 600+ clients are serviced and put into suitable employment
Monitoring and analysing annual budgets and monthly profit and loss requirements
Bringing in new business by identifying local labour market needs and skill shortages
Assess local market conditions, identify current and prospective sales opportunities and develop forecasts,
financial objectives and business plans for the branch
Ensuring that employees remain motivated and that staff turnover is kept to a minimum
Carrying out weekly, monthly and quarterly performance reviews
Continuously improve levels of service and productivity by ensuring staff have appropriate training to enable them
to continue to improve within their role
Drive all sales and service related activities in the Branch, including sales targets and service standards
Achievements:
Increased productivity, staff morale and the office revenue by 10%
Recruited more job focused, experienced staff
Established new business relationships with training organisations and employers

3. APRIL 2011 – NOVEMBER 2012 TRAINING CO-ORDINATOR Working Links
At the end of the lone parent contract my previous position was made redundant and my role changed to Training
Co-ordinator due to my proven ability to meet and exceed high targets.
Responsibilities:
Responsible for helping unemployed clients secure suitable and sustainable employment back to work
Work with outside organisations such as Jobcentreplus and the local regeneration to identify what additional
assistance was available to our clients, either within training or financial support
Work with clients in a group environment tutoring and motivating them to develop their employment skills
Reverse Market clients to local employers to create employment opportunities
Achievements:
Created an outstanding relationship with Aldi, a leading supermarket provider, in my area
Recruited and trained all staff for local branches to Aldi’s specification, whilst selling the benefits of Working Links
for such a large and successful organisation over a period of 3 months
During this time I helped put over 50 jobseekers into employment
Transitioned to lead trainer for all Scotland’s branches, ensuring that all clients were trained in how to conduct
themselves in an interview, resume training, teaching computer skills, carrying out motivation workshops, how to
market yourself to an employer in the hidden job market
OCTOBER 2005 – APRIL 2011 ENGAGEMENT MANAGER/BUSINESS DEVELOPMENT Working Links
I was brought into Working Links as a Lone Parent Engagement Consultant/Manager to work with lone parents of
Glasgow helping them back into work or training to make a better life for them and their family. This was a sales role
that required me to work with my team to engage voluntary lone parents back into the workforce.
Responsibilities:
Responsible for a team of 10 Engagement Consultants who were spread over multiple locations covering the full
geographical area of Glasgow with a population of 600,000
Working with local organisations, informing them of the help and benefits that Working Links has to offer our
clients.
Attending awareness days for lone parents and identifying suitable vacancies for them to sustain employment
Responsible for the documentation of employer evidence to enable financial outcome including auditing accurate
input of client’s data into IT system.
ACHIEVEMENTS:
Managed my team to become the highest achieving team in the UK for Working Links which contributed to
Working Links winning the Work Program Contract in Scotland
Part of the most successful and profitable team for the organisation
Created and presented the organisation wide DVD to advertise Working Links and their services
I was head hunted for this particular position by the biggest employment provider in the UK
OCTOBER 2004 – OCTOBER 2005 FRAUD INVESTIGATOR Jobcentre Plus
JUNE 2003 – OCTOBER 2004 LONE PARENT ADVISOR Jobcentre Plus
APRIL 2000 – JUNE 2003 VACANCY/CUSTOMER SERVICE MANAGER Jobcentre Plus
APRIL 1997 – APRIL 2000 BENEFIT AND CLAIMS CONSULTANT Jobcentre Plus
SEPTEMBER 1996 – APRIL 1997 ADMINISTRATION ASSISTANT Jobcentre Plus
OTHER EMPLOYMENT

4. Achievements during employment with Jobcentre Plus:
Youngest promoted benefit and claims consultant at the age of 19 in the employment service history (at the time)
out of 1200 applicants in Scotland
I established, maintained and managed the recruitment of 800 employees yearly for Royal Mail
Managed a team of 18 staff over 3 years to be the highest performing team in region, in the largest Jobcentreplus
in the UK, turning them from a team of non-achievers into over achievers who exceeded every target and
objective under my leadership
Strong leadership skills with superior communication
Developing and managing high performance teams
Sales, Marketing and recruitment skills
Strong time management skills with the ability to prioritise, multi-task, make decisions, and meet deadlines
Excellent problem solving skills
Commercial acumen with demonstrated capabilities to influence, negotiate and communicate
Resilience and Personal Awareness
Excellent skills in Microsoft Word, Excel, Outlook and PowerPoint, as well as ESS, Adept, LMS, Escom and Star.
SKILLS & EXPERIENCE
REFEREES
Hugh Reilly
Chief Operating Officer
PVS Workfind
34 Collins Street
West Perth WA 6005
hugh.reilly@eshgroup.com.au
Mobile Number: 0466 542 634
Rebecca Giacomantonio
National Claims Manager
PVS WorkFind
Knox Ozone level 1
2 Capital City Blvd
Wantirna South Vic 3152
Email rgiacomatonio@gmail.com
Telephone 0412 454 997