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SHARING ECONOMY WORKSHOP
SOFIA BUSINESS SCHOOL
Hristian Daskalov – Brain Workshop Institute
hristian.daskalov@opensourceuni.org
29/06/2016
WORKSHOP RESOURCES:
• Concept Update: European Sharing Economy Coalition
• Case Studies: UCB BOINC Project; IBM World Community Grid
• Group Work: Strategyzer AG Business Model Canvas
European Sharing Economy Coalition
European Sharing Economy Coalition
European Sharing Economy Coalition
European Sharing Economy Coalition
European Sharing Economy Coalition
DISRUPTION AREAS:
2
BOINC: A SYSTEM FOR PUBLIC-RESOURCE
COMPUTING AND STORAGE
• Berkeley Open Infrastructure for Network Computing
• Developed at UCB Space Science Laboratory by the SETI@home group
• SETI@home started in 1999 and still runs today
PUBLIC-RESOURCE COMPUTING
• AKA global computing or P2P
computing
• Combines the resources of personal
computers and game consoles
belonging to the general public to
perform scientific computations
• Started with
• Great Internet Mersenne Prime Search
(GIMPS) (1996)
• Distributed.net (1997)
VS. GRID COMPUTING
• Grid computing involves
"organizationally-owned resources"
• Centrally managed by IT professionals
• Powered on most of the time
• Connected by high-speed links
• Malicious behavior handled by
organization
• None of that is true for public-
resource computing.
http://boinc.berkeley.edu/
GOALS OF BOINC
• Reduce the barriers of entry to public-resource computing:
• A project can be run from a single computer running standard
open-source software
• Share resources among autonomous projects:
• Each PC owner can join multiple projects
• Results in better resource utilization
• Support diverse applications:
• Offer various data distribution mechanisms
• Support various programming languages
• …
• Reward participants:
• Mostly by giving them credits
• System must be cheating-resistant
• Also by offering nice graphics
• Great screensavers!
volunteers
projects
CPDN
LHC@home
WCG
attachments
PROJECTS USING BOINC
• SETIi@home:
search for intelligent extra-terrestrial life
• Predictor@home:
protein behavior
• Folding@home:
protein folding, misfolding, aggregation and related diseases
• Climateprediction.net:
long term-climate prediction
• Climate@home.net:
long term-climate prediction
• CERN projects:
were to use in-house PCs
• Einstein@home:
gravitational waves
 ATLAS@Home is a research project that uses volunteer computing
to run simulations of the ATLAS experiment at CERN.
 Everyone can participate by downloading and running a free
program on any computer.
 ATLAS is a particle physics experiment taking place at the Large
Hadron Collider at CERN, that searches for new particles and
processes using head-on collisions of protons of extraordinary high
energy.
 Petabytes of data were recorded, processed and analyzed during
the first three years of data taking, leading to up to 300
publications covering all the aspects of the Standard Model of
particle physics, including the discovery of the Higgs boson in 2012.
 Large scale simulation campaigns are a key ingredient for
physicists, who permanently compare their data with both "known"
physics and "new" phenomena predicted by alternative models of
the universe, particles and interactions.
 This simulation runs on the WLCG Computing Grid and at any one
point there are around 150,000 tasks running. Everyone can help us
run even more simulation by using your computer's idle time to run
these same tasks.
http://atlasathome.cern.ch
Help Cure Muscular Dystrophy
Fiocruz Genome Comparison
Help Defeat Cancer
Human Proteome Folding
FightAIDS@Home
…
https://worldcommunitygrid.org/
DEMOGRAPHICS
Occupation
Age
WHY JOIN WORLD COMMUNITY GRID?
Support scientific research
Use my unused computer power
Participate in distributed computing
Good way to make a difference
Support a particular research project
Encouraged by employer/university
Join a team effort
Enjoy earning points for my
contribution
Competitive aspects
Want to collect the badges
Points system is better
Badges more attainable
Other
WHAT WOULD INCREASE YOUR INTEREST?
- UNDERSTANDING IMPACT OF VOLUNTEER’S CONTRIBUTION
Better understanding of the impact of my contribution
More research projects that interest me
Better understanding of World Community Grid ‘s
achievements
More opportunities to learn about the science
Simpler, less technical explanations of the science
More technical explanations of the science
Easier to use software
I don’t know
Better recognition for my contribution
Nothing can be done to increase my involvement
Easier to use website
More active community on social media
More or easier to use tools or recruiting other volunteers
A community space that is more accessible to casual
volunteer
Better recognition for recruiting other volunteers
More active World Community Grid forum community
Other (please specify)
41.8%
40.4%
35.7%
33.3%
18.2%
17.3%
13.9%
13.8%
11.8%
10.8%
9.0%
8.2%
7.4%
6.7%
6.4%
3.9%
3.5%
Better understanding of the impact of my contribution
More research projectsthat interest me
Better understanding of World Community Grid'sachievementsin advancing
science
More opportunitiesto learn about the science behind the research projects
Simpler, lesstechnical explanationsof the science behind the research
projects
More technical explanationsof the science behind the research projects
Easier to use software
I don’t know
Better recognition for my contribution
Nothing can be done to increase my involvement
Easier to use website
Other (please specify)
More active community on social media
More or easier to use toolsfor recruiting other volunteers
A volunteer community space that ismore accessible to casual volunteers
Better recognition for recruiting other volunteers
More active World Community Grid forum community
MOST PROMOTE THE WORLD COMMUNITY GRID ON BOINC
“Downloading programs is very easy
nowadays, not a problem for anyone. It’s just
the security issues, what will the program do
when I'm not there?”
Security and
performance questions
are obstacles to gaining
new members
Finding
Share
Almost 2 in 3 promoteWorld
Community Grid to friends
or family.
Not Share
When asked why they
haven’t promotedWorld
Community Grid:
48%did not think
family/friends
would be interested.
31% just
hadn’t thought
about it.
WHY STOP CONTRIBUTING?
MOSTLY DUE TO IMPACT ON COMPUTER
Under these assumptions, running BOINC costs about $3/month
more than leaving your computer on but idle, and about
$8.80/month more than leaving it off all the time. Running BOINC
in Europe costs more than running BOINC in the USA, but that's
true for running any computer, not just BOINC.
COST OF 1 TFLOPS/YEAR
• Cluster: $145K
– Computing hardware; power/AC infrastructure;
network hardware; storage; power; sysadmin
• Cloud: $1.75M
• Volunteer: $1K - $10K
– Server hardware; sysadmin; web development
PERFORMANCE
500K people, 1M computers
6.5 PetaFLOPS (3 from GPUs, 1.4 from PS3s)
Potential of 2 billion PCs
GPU: passing high above 1 TFLOPS
How to get 1 ExaFLOPS:
4M GPUs * 0.25 availability
How to get 1 Exabyte:
10M PC disks * 100 GB
HOW TO JOIN THE PARTY?
BENEFITS FOR COMPANIES
• More efficient, as the crowd helps you to create, distribute and sell your products
• Sell same product multiple times
• Show durability of products, commitment to sustainability, a thriving community
• A long-term extended relationship with customers
• Serve new market segments
• Drive trial among prospective customers
• New value created between people, means new revenues
• Tap into repeated business transactions
• Additional cost of producing other units is very low if redistribution markets are in place
• Strengthen brand and competitive service
• Collect more users feedback and improve service
• If you act now, you will have first mover advantage
• Own no inventory, warehouses, distribution centers or other ancillary overhead required for most
traditional business models to operate
European Sharing Economy Coalition
HOW COMPANIES CAN EMBRACE THE
SHARING ECONOMY AND STAY PROFITABLE
• Adapt business model to become a service: sell access
to goods instead of ownership of those goods e.g.
renting, subscribing, premium memberships, loyalty
programs etc.
• Connect buyers and sellers by encouraging and
motivating a virtual marketplace
• Enable customers to give feedback and build value
to company brands via online platform
European Sharing Economy Coalition
RECIPE FOR DISRUPTION
• Follow an approach that makes it more accessible,
more affordable, faster and with higher quality for a
large group of people to do what matters to them.
• Develop a way of offering a product or service that
is difficult for others to replicate, keeping costs
radically lower than competitors.
• Tackle markets that existing companies are
motivated to exit or ignore because they are
unprofitable or seemingly too small to matter.
European Sharing Economy Coalition
European Sharing Economy Coalition
CONSUMERS SHIFT:
• Customers are becoming:
• Sellers
• Producers
• Distributors
• Lenders
• Teachers
• Customers are beginning to act like:
• Hotels
• Restaurants
• Transport operators
• Manufacturers
• Banks
• Universities
MARKETPLACE EXAMPLES:
European Sharing Economy Coalition
European Sharing Economy Coalition
European Sharing Economy Coalition
REASONS FOR FAILURE
• Difficulty in building a critical mass of supply and demand
• Difficulty in creating the inventory (especially with geographical dispersion)
• Higher-than-expected operating costs (customer service, insurance,
lobbying, customer acquisition, security, etc)
• Competition from free alternatives
• Customers sidestepping the middleman platform
• Too much revenue going back to suppliers
• Mounting opposition from conventional industry groups
• Neglecting advocacy for regulatory change
European Sharing Economy Coalition
BUILD A BUSINESS CASE
2. Business Model
INNOVATION INGREDIENTS
1. Small focused teams with appropriate skills and mindsets
2. Substantial investment in primary research to generate customer empathy
3. Exploration of analogous developments in other industries and countries
4. Clear definition of first customer path and path for reaching others
5. Idea fits identified strategic opportunity areas
6. Detailed business model
7. Believable hypothesis on how to make money
8. Comprehensive assumption lists
9. Rigorous plan to test uncertainties
10. Low fixed cost
11. Bias to action demonstrated rapid prototyping
CONTINUOUS INNOVATION AT EVERY STAGE
Kaizen Lean Startup
Ways to produce
Value
propositions
Design thinking
Innovation Strategy/Agile organizations
New
Innovation
pipeline
Measure impact
Research and ideate Develop/validate Transition and impact
Foundation
Definition
Execution
customers and
experiences
Delivery models
Open innovation process
Business models
THE BUSINESS MODEL CANVAS
BUSINESS MODEL CANVAS
12
3
4
5
6
7
8
9
WHAT?
WHY?
“The Business Model
Canvas, is a strategic
management and
entrepreneurial tool. It
allows you to describe,
design, challenge, invent,
and pivot your business
model.” – Strategyzer
Value Proposition
Customer Segments
Customer Relationship
Channels
Key Activities
Key resources
Key Partners
Revenue Streams
Cost Structure
AIRBNB EXAMPLE
Connecting
Platform
Transactional
Sales
Commission
Host
Guest
BUSINESS MODEL ASSESSMENT
BUSINESS MODEL ASSESSMENT
Earning vs.
Spending
3
Recurring
Revenues
2
Switching
Costs
1
Scalability
6
Protection from
Competition
7
Game-
changing Cost
Structure
4
Others Who Do
the Work
5
Business Model Assessment
Switching Cost
Recurring Revenues
Earning vs. Spending
Game-changing Cost Structure
Others Who Do the Work
Scalability
Protection from Competition
0 10
0 10
0 10
0 10
0 10
0 10
0 10
Nothing holds my customers
back from leaving me
My customers are locked in for
several years
100% of my sales are
transactional
100% of my sales lead to
automatically recurring revenues
I incur 100% of my costs of goods &
services sold (COGs) before earning
revenues
I earn 100% of my revenues before
incurring costs of goods & services
sold (COGs)
My cost structure is at least 30%
higher than my competition
My cost structure is at least 30% lower
than my competitors
I incur costs for all the value created
in my business model
All the value created in my business
model is created for free by external
parties
Growing my business model requires
substantial resources and effort
My business model has virtually no
limits to growth
My business model has no moats, and I‘m
vulnerable to competition
My business model provides substantial
moats that are hard to overcome
www.strategyzer.com/vpd
CopyrightStrategyzerAG
The makers ofBusinessModelGenerationandStrategyzer
DON‘T STICK TO YOUR FIRST BUSINESS
MODEL – CREATE OPTIONS!
Business ModelBusiness Idea
?
THE VALUE PROPOSITION
CANVAS
MODELING CONTEXTVALUE Proposition Canvas
BUSINESS Model Canvas
VALUE PROPOSITION CANVAS
WHAT?
WHY?
“The Value Proposition
Canvas makes explicit
how you are creating
value for your customers. It
helps you to design
products and services
your customers want.” –
Strategyzer
Customer Jobs
Pains
Gains
Pain Relievers
Gain Creators
Products & Services
1
2
3
4
5
6
THE 5 WHY METHOD
Actual
Job
1. why? 3. why? 5. why?
2. why? 4. why?
MAP YOUR VALUE NETWORK
Customer
Customer‘s
Customer
Supplier/Partner
There are
several
different
Value
Propositions
in a Value
Network!
Competitor
HOW TO APPLY THE METHODS?
1
2
1
2
Value Proposition Clarification
Idea Generation
Customer Business Model Assessment
Idea Testing and Implementation
Designed for: Designed by: Date: Version:
Gain Creators
Pain Relievers
Customer Jobs
Products &
Services
Gains
Pains
THAT’S ALL FOR TODAY!
Thank you for participating!

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Sharing Economy 2.0 & The Internet of People (IoP) Workshop

  • 1. SHARING ECONOMY WORKSHOP SOFIA BUSINESS SCHOOL Hristian Daskalov – Brain Workshop Institute hristian.daskalov@opensourceuni.org 29/06/2016
  • 2. WORKSHOP RESOURCES: • Concept Update: European Sharing Economy Coalition • Case Studies: UCB BOINC Project; IBM World Community Grid • Group Work: Strategyzer AG Business Model Canvas
  • 8.
  • 9.
  • 10.
  • 12. 2
  • 13. BOINC: A SYSTEM FOR PUBLIC-RESOURCE COMPUTING AND STORAGE • Berkeley Open Infrastructure for Network Computing • Developed at UCB Space Science Laboratory by the SETI@home group • SETI@home started in 1999 and still runs today
  • 14. PUBLIC-RESOURCE COMPUTING • AKA global computing or P2P computing • Combines the resources of personal computers and game consoles belonging to the general public to perform scientific computations • Started with • Great Internet Mersenne Prime Search (GIMPS) (1996) • Distributed.net (1997) VS. GRID COMPUTING • Grid computing involves "organizationally-owned resources" • Centrally managed by IT professionals • Powered on most of the time • Connected by high-speed links • Malicious behavior handled by organization • None of that is true for public- resource computing. http://boinc.berkeley.edu/
  • 15. GOALS OF BOINC • Reduce the barriers of entry to public-resource computing: • A project can be run from a single computer running standard open-source software • Share resources among autonomous projects: • Each PC owner can join multiple projects • Results in better resource utilization • Support diverse applications: • Offer various data distribution mechanisms • Support various programming languages • … • Reward participants: • Mostly by giving them credits • System must be cheating-resistant • Also by offering nice graphics • Great screensavers! volunteers projects CPDN LHC@home WCG attachments
  • 16. PROJECTS USING BOINC • SETIi@home: search for intelligent extra-terrestrial life • Predictor@home: protein behavior • Folding@home: protein folding, misfolding, aggregation and related diseases • Climateprediction.net: long term-climate prediction • Climate@home.net: long term-climate prediction • CERN projects: were to use in-house PCs • Einstein@home: gravitational waves
  • 17.  ATLAS@Home is a research project that uses volunteer computing to run simulations of the ATLAS experiment at CERN.  Everyone can participate by downloading and running a free program on any computer.  ATLAS is a particle physics experiment taking place at the Large Hadron Collider at CERN, that searches for new particles and processes using head-on collisions of protons of extraordinary high energy.  Petabytes of data were recorded, processed and analyzed during the first three years of data taking, leading to up to 300 publications covering all the aspects of the Standard Model of particle physics, including the discovery of the Higgs boson in 2012.  Large scale simulation campaigns are a key ingredient for physicists, who permanently compare their data with both "known" physics and "new" phenomena predicted by alternative models of the universe, particles and interactions.  This simulation runs on the WLCG Computing Grid and at any one point there are around 150,000 tasks running. Everyone can help us run even more simulation by using your computer's idle time to run these same tasks. http://atlasathome.cern.ch
  • 18. Help Cure Muscular Dystrophy Fiocruz Genome Comparison Help Defeat Cancer Human Proteome Folding FightAIDS@Home … https://worldcommunitygrid.org/
  • 19.
  • 20.
  • 21.
  • 23. WHY JOIN WORLD COMMUNITY GRID? Support scientific research Use my unused computer power Participate in distributed computing Good way to make a difference Support a particular research project Encouraged by employer/university Join a team effort Enjoy earning points for my contribution Competitive aspects Want to collect the badges Points system is better Badges more attainable Other
  • 24. WHAT WOULD INCREASE YOUR INTEREST? - UNDERSTANDING IMPACT OF VOLUNTEER’S CONTRIBUTION Better understanding of the impact of my contribution More research projects that interest me Better understanding of World Community Grid ‘s achievements More opportunities to learn about the science Simpler, less technical explanations of the science More technical explanations of the science Easier to use software I don’t know Better recognition for my contribution Nothing can be done to increase my involvement Easier to use website More active community on social media More or easier to use tools or recruiting other volunteers A community space that is more accessible to casual volunteer Better recognition for recruiting other volunteers More active World Community Grid forum community Other (please specify) 41.8% 40.4% 35.7% 33.3% 18.2% 17.3% 13.9% 13.8% 11.8% 10.8% 9.0% 8.2% 7.4% 6.7% 6.4% 3.9% 3.5% Better understanding of the impact of my contribution More research projectsthat interest me Better understanding of World Community Grid'sachievementsin advancing science More opportunitiesto learn about the science behind the research projects Simpler, lesstechnical explanationsof the science behind the research projects More technical explanationsof the science behind the research projects Easier to use software I don’t know Better recognition for my contribution Nothing can be done to increase my involvement Easier to use website Other (please specify) More active community on social media More or easier to use toolsfor recruiting other volunteers A volunteer community space that ismore accessible to casual volunteers Better recognition for recruiting other volunteers More active World Community Grid forum community
  • 25. MOST PROMOTE THE WORLD COMMUNITY GRID ON BOINC “Downloading programs is very easy nowadays, not a problem for anyone. It’s just the security issues, what will the program do when I'm not there?” Security and performance questions are obstacles to gaining new members Finding Share Almost 2 in 3 promoteWorld Community Grid to friends or family. Not Share When asked why they haven’t promotedWorld Community Grid: 48%did not think family/friends would be interested. 31% just hadn’t thought about it.
  • 26. WHY STOP CONTRIBUTING? MOSTLY DUE TO IMPACT ON COMPUTER
  • 27. Under these assumptions, running BOINC costs about $3/month more than leaving your computer on but idle, and about $8.80/month more than leaving it off all the time. Running BOINC in Europe costs more than running BOINC in the USA, but that's true for running any computer, not just BOINC. COST OF 1 TFLOPS/YEAR • Cluster: $145K – Computing hardware; power/AC infrastructure; network hardware; storage; power; sysadmin • Cloud: $1.75M • Volunteer: $1K - $10K – Server hardware; sysadmin; web development PERFORMANCE 500K people, 1M computers 6.5 PetaFLOPS (3 from GPUs, 1.4 from PS3s) Potential of 2 billion PCs GPU: passing high above 1 TFLOPS How to get 1 ExaFLOPS: 4M GPUs * 0.25 availability How to get 1 Exabyte: 10M PC disks * 100 GB
  • 28. HOW TO JOIN THE PARTY?
  • 29. BENEFITS FOR COMPANIES • More efficient, as the crowd helps you to create, distribute and sell your products • Sell same product multiple times • Show durability of products, commitment to sustainability, a thriving community • A long-term extended relationship with customers • Serve new market segments • Drive trial among prospective customers • New value created between people, means new revenues • Tap into repeated business transactions • Additional cost of producing other units is very low if redistribution markets are in place • Strengthen brand and competitive service • Collect more users feedback and improve service • If you act now, you will have first mover advantage • Own no inventory, warehouses, distribution centers or other ancillary overhead required for most traditional business models to operate European Sharing Economy Coalition
  • 30. HOW COMPANIES CAN EMBRACE THE SHARING ECONOMY AND STAY PROFITABLE • Adapt business model to become a service: sell access to goods instead of ownership of those goods e.g. renting, subscribing, premium memberships, loyalty programs etc. • Connect buyers and sellers by encouraging and motivating a virtual marketplace • Enable customers to give feedback and build value to company brands via online platform European Sharing Economy Coalition
  • 31. RECIPE FOR DISRUPTION • Follow an approach that makes it more accessible, more affordable, faster and with higher quality for a large group of people to do what matters to them. • Develop a way of offering a product or service that is difficult for others to replicate, keeping costs radically lower than competitors. • Tackle markets that existing companies are motivated to exit or ignore because they are unprofitable or seemingly too small to matter. European Sharing Economy Coalition
  • 33. CONSUMERS SHIFT: • Customers are becoming: • Sellers • Producers • Distributors • Lenders • Teachers • Customers are beginning to act like: • Hotels • Restaurants • Transport operators • Manufacturers • Banks • Universities MARKETPLACE EXAMPLES: European Sharing Economy Coalition
  • 36. REASONS FOR FAILURE • Difficulty in building a critical mass of supply and demand • Difficulty in creating the inventory (especially with geographical dispersion) • Higher-than-expected operating costs (customer service, insurance, lobbying, customer acquisition, security, etc) • Competition from free alternatives • Customers sidestepping the middleman platform • Too much revenue going back to suppliers • Mounting opposition from conventional industry groups • Neglecting advocacy for regulatory change European Sharing Economy Coalition
  • 39. INNOVATION INGREDIENTS 1. Small focused teams with appropriate skills and mindsets 2. Substantial investment in primary research to generate customer empathy 3. Exploration of analogous developments in other industries and countries 4. Clear definition of first customer path and path for reaching others 5. Idea fits identified strategic opportunity areas 6. Detailed business model 7. Believable hypothesis on how to make money 8. Comprehensive assumption lists 9. Rigorous plan to test uncertainties 10. Low fixed cost 11. Bias to action demonstrated rapid prototyping
  • 40. CONTINUOUS INNOVATION AT EVERY STAGE Kaizen Lean Startup Ways to produce Value propositions Design thinking Innovation Strategy/Agile organizations New Innovation pipeline Measure impact Research and ideate Develop/validate Transition and impact Foundation Definition Execution customers and experiences Delivery models Open innovation process Business models
  • 42. BUSINESS MODEL CANVAS 12 3 4 5 6 7 8 9 WHAT? WHY? “The Business Model Canvas, is a strategic management and entrepreneurial tool. It allows you to describe, design, challenge, invent, and pivot your business model.” – Strategyzer Value Proposition Customer Segments Customer Relationship Channels Key Activities Key resources Key Partners Revenue Streams Cost Structure
  • 45. BUSINESS MODEL ASSESSMENT Earning vs. Spending 3 Recurring Revenues 2 Switching Costs 1 Scalability 6 Protection from Competition 7 Game- changing Cost Structure 4 Others Who Do the Work 5
  • 46. Business Model Assessment Switching Cost Recurring Revenues Earning vs. Spending Game-changing Cost Structure Others Who Do the Work Scalability Protection from Competition 0 10 0 10 0 10 0 10 0 10 0 10 0 10 Nothing holds my customers back from leaving me My customers are locked in for several years 100% of my sales are transactional 100% of my sales lead to automatically recurring revenues I incur 100% of my costs of goods & services sold (COGs) before earning revenues I earn 100% of my revenues before incurring costs of goods & services sold (COGs) My cost structure is at least 30% higher than my competition My cost structure is at least 30% lower than my competitors I incur costs for all the value created in my business model All the value created in my business model is created for free by external parties Growing my business model requires substantial resources and effort My business model has virtually no limits to growth My business model has no moats, and I‘m vulnerable to competition My business model provides substantial moats that are hard to overcome www.strategyzer.com/vpd CopyrightStrategyzerAG The makers ofBusinessModelGenerationandStrategyzer
  • 47. DON‘T STICK TO YOUR FIRST BUSINESS MODEL – CREATE OPTIONS!
  • 50. MODELING CONTEXTVALUE Proposition Canvas BUSINESS Model Canvas
  • 51. VALUE PROPOSITION CANVAS WHAT? WHY? “The Value Proposition Canvas makes explicit how you are creating value for your customers. It helps you to design products and services your customers want.” – Strategyzer Customer Jobs Pains Gains Pain Relievers Gain Creators Products & Services 1 2 3 4 5 6
  • 52. THE 5 WHY METHOD Actual Job 1. why? 3. why? 5. why? 2. why? 4. why?
  • 53. MAP YOUR VALUE NETWORK Customer Customer‘s Customer Supplier/Partner There are several different Value Propositions in a Value Network! Competitor
  • 54. HOW TO APPLY THE METHODS? 1 2 1 2 Value Proposition Clarification Idea Generation Customer Business Model Assessment Idea Testing and Implementation
  • 55. Designed for: Designed by: Date: Version: Gain Creators Pain Relievers Customer Jobs Products & Services Gains Pains
  • 56. THAT’S ALL FOR TODAY! Thank you for participating!