Contenu connexe
Similaire à How to Manage Conflict: An Inevitable Part of Data Governance
Similaire à How to Manage Conflict: An Inevitable Part of Data Governance (20)
How to Manage Conflict: An Inevitable Part of Data Governance
- 1. How to Manage Conflict:
An Inevitable Part of
Data Governance
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 1
- 3. SCENARIO 1
Enterprise versus Project
Enterprise Data Governance
Project Member:
Professional
We completely support enterprise
“We are chartered to work wide data governance. However, we
together with projects like have very tight deadlines and
yours so that projects define, budgets so we’ll work together as
integrate and use data in a long as you don’t impact our deadline
common, consistent, and dates, tasks, resources, or budgets
powerful way across the in any way.”
enterprise.”
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 3
- 4. What is the first thing to do in a conflict?
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 4
- 5. Handling Conflict
Step 1. Don’t react
Step 2. Step to their side
Step 3. Reframe
Step 4. Build a golden bridge (truly win-win)
Step 5. Bring them to their senses, not their knees
From “Getting Past No: Negotiating with Difficult
People” By William Ury
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 5
- 6. Step 1.
Don’t React - Observe
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 6
- 7. Facts and Stories
Facts - indisputable
Stories – villain, victim, hopeless *
* From “Crucial Conversations: Tools for talking when
Stakes are High”, by Patterson et al.
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 7
- 8. Don’t React
Thoughts
Event /Feelings
Stories (Tapes)
Emotional
Mess!!!! Physical
Reaction
Outwards or
Inwards
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 8
- 9. Respond
Thoughts
Event /Feelings
Stories (Tapes)
Emotional
Physical
Response Awareness
Intelligent Stop!!! –
Actions observe.
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 9
- 10. Data Mining! SCENARIO 2
“Mine”
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 10
- 11. Step 2. Disarm
Step to the Other Side
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 11
- 12. Sponsorship/Motivation Model
NAME AND ROLE OF PERSON
What does this person want?
How will this program How is this program
help this person? an obstacle?
What is wanted from this person?
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 12
- 13. SCENARIO 3
I am right!
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 13
- 14. Who’s Perspective Is “Right”?
Project View Enterprise Wide View
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 14
- 15. Who’s Data Is “Right”?
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 15
- 16. Step 3. Change the game
•Open it up
•Don’t get stuck!
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 16
- 17. Position Versus Interest
INTERESTS A INTERESTS B
POSITION A POSITION B
Shared Purpose – Crucial Conversations
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 17
- 18. POLITICS! SCENARIO 4
Cordial hypocrisy versus
honest assessment?
Fernando Flores “Building Trust”
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 18
- 19. Step 4 Make it easy to say yes
Build a golden bridge (truly win-win)
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 19
- 20. What did he do?
A. Blame someone else
B. Resign
C. Fix issue first, then communicate
D. Communicate openly (email everyone), then fix
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 20
- 21. Step 5
Bring them to their senses, not their
knees
(using power, not force)
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 21
- 22. Warn, Don’t Threaten!
What will happen if we don’t reach agreement?
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 22
- 23. When All Else Fails?
Know your BATNA
(Best alternative to a negotiated agreement)
YA FIRED!
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 23
- 24. Will You Use This Framework?
Step 1. Don’t react
Step 2. Step to their side
Step 3. Reframe
Step 4. Build a golden bridge (truly win-win)
Step 5. Bring them to their senses, not their knees
From “Getting Past No: Negotiating with Difficult People” By William Ury
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 24
- 25. What difficult conflict, issue, or
situation have you encountered
or are you encountering?
How can we apply this framework?
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 25
- 26. Questions and More Info?
www.universaldatamodels.com
lsilverston@univdata.com
Chapter on Human Dynamics in,
‘The Data Model Resource Book, Volume 3’
© 2009-2012 Universal Data Models, LLC - All Rights Reserved 26