RWDG: Measuring Data Governance Performance

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Copyright © 2018 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting
#RWDG @RSeiner
Measuring Data Governance Performance
Monthly Webinar Series Hosted by DATAVERSITY
Robert S. Seiner – KIK Consulting / TDAN.com
September 20, 2018 – 11:00 a.m. PT / 2:00 p.m. ET
Real-World Data Governance

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#RWDG @RSeiner
Introduction
• Real-World Data Governance – Monthly Webinar Series
October 18, 2018 – Three Ways to Manage Your Data Stewards
Third Thurs @ 2pm EST – Register at TDAN.com, KIKconsulting.com, DATAVERSITY.net
• Non-Invasive Data Governance Book
ISBN 9781935504856 / Technics Publishing / Amazon.com
• Speaking @ Dataversity Events
Data Architecture Summit – Chicago, IL – October 8-11, 2018
Data Governance Winter – Delray Beach, FL – December 3-7, 2018
• Online Learning Plan
Non-Invasive Data Governance - DATAVERSITY Training Center
https://training.dataversity.net
• The Data Administration Newsletter (TDAN.com)
Twice Monthly – Data Articles, Columns, Blogs and Features
Produced by DATAVERSITY – Subscribe for emails
• KIK Consulting & Educational Services
KIKConsulting.com
Home of Non-Invasive Data Governance™
KIKCONSULTING.COM
CONSULTING & EDUCATIONAL
SERVICES
KNOWLEDGE IS KING

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#RWDG @RSeiner
• In the webinar, I will share:
– Two primary ways for measuring Data Governance program performance
– How to measure the acceptability of Data Governance
– How to measure the business value gained from Data Governance
– When and where to report performance measurements to management
– Improving performance based on the selected metrics
Abstract

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#RWDG @RSeiner
• Data Governance
– Data Governance is the Execution and Enforcement of Authority
Over the Management of Data and Data-Related Resources.
• Data Stewardship
– Data Stewardship is the Formalization of Accountability
Over the Management of Data and Data-Related Resources.
Definitions

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• Non-Invasive Data Governance™
– The practice of:
• applying formal accountability & behavior
• through non-invasive roles & responsibilities
• to existing and / or new processes
• to assure that the definition, production & usage of data
• assures regulatory compliance, security, privacy, protection & quality.
– Non-Invasive describes how governance is applied to assure
non-threatening management of valuable data assets.
– The goal is to be
» Transparent
» Supportive
» Collaborative.
Definitions

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• Two Distinct Categories of Measures
– Acceptability of Program by the Organization
– Business Value Established by the Organization
Ways to Measure Data Governance Program Performance

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• Acceptability of Program by the Organization
– Number of Groups / Percentage of the Organization
– Internal Customer Satisfaction
– Amount of Data Documentation Available / Used
– Successful Completion of Working Team Activities
– Number of Critical Data Elements (CDEs) Standardized
… share other ways to measure Acceptability.

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• Business Value Established by the Organization
– Data Documentation
– Availability of Data Documentation
– Use of Data Documentation
– Improvement of Data Understanding
– Data Standardization
– Data Quality Improvement
– Data Protection
… share other ways to measure Business Value.

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NON-INVASIVE DATA GOVERNANCE™ FRAMEWORK
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Copyright © 2017 – Robert S. Seiner and KIK Consulting & Educational Services, LLC
LEVEL
EXECUTIVE – SENIOR LEADERSHIP TEAM
STRATEGIC – BUSINESS & TECHNOLOGY
TACTICAL – SUBJECT MATTER EXPERTISE
OPERATIONAL – DAILY JOB FUNCTION
SUPPORT – FUNCTIONAL MANAGEMENT
LEVELS
STRATEGIC – BUSINESS & TECHNOLOGY MGMT
COMPONENTS
ROLES (AUTHORITY) – FORMAL RESPONSIBILITY
PROCESSES – APPLICATION and ENFORCEMENT
COMMUNICATIONS – EDUC, TRN, AWARENESS
METRICS – MEASUREMENTS and KPIs
TOOLS – ARTIFACTS PURCHASED & DEVELOPED
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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#RWDG @RSeiner
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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• Metrics as a Primary Component of a Data Governance Framework
– Executive – Metric Approval and Act
– Strategic – Metric Acceptance
– Tactical – Domain Metrics
– Operational – Daily Measurements
– Support – Collect and Report Metrics
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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• Data Documentation / Data Understanding
– Measure Data Documentation Available Now as a Benchmark
– Measure Improved Availability of Data Documentation
– Measure People’s Initial Data Understanding as a Benchmark
– Measure People’s Improved Understanding of Data

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• Data Standardization / Data Quality
– Number of …
• Critical Data Elements (CDEs)
• CDEs per Domain
• Standard Names, Definitions, Metadata

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• Data Protection / Data Compliance
– Steps to Measure Protection / Compliance
• Data Associated with Rules
• People that Know the Rules
• People that Follow the Rules
– Data Associated with Rules
• Business Rules
• Protection Rules
• Data Handling Rules
• Compliance Rules

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– Number of Groups / Percentage of the Organization …
– Amount of Data Documentation Available / Used
How to Measure the Acceptability of Data Governance

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– Number of Groups / Percentage of the Organization …
• That Have Been Put Through Orientation
• Onboarded to Participate in Governance Activities
• On the Receiving End of Ongoing Data Governance Activities
• Participating in Data Governance Activities

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• Ask them.
• The Utopian Environment.
• Do you have access to the data you need?
• What data would you use if you could have that data?
• Where do you spend your time when it could be spent more effectively?
• Can we measure these things?

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– Amount of Data Documentation Available
• Data Resources that are Documented
• Critical Data Elements (CDEs) that are Documented.
• CDEs that are Checked for Data Quality.
• Improvement in Quality of CDEs.
– Amount of Data Documentation Used
• Documented Data Resources that are Used.
• CDE Documentation that is Used.
• CDE Quality that is Documented.

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• Issues Addressed by these Activities
• Improvements Based on Working Team Activities
• People Engaged in these Activities
• Time Spent on these Activities

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• CDEs Identified and Worked On
• Information Collected About CDEs
• Per Domain or Subject Area
• Per Key Performance Indicators (KPIs)
• Per Compliance Rules
• Per Data Protection Rules
• Per Data Resources

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– Dollars Saved as a Recognized Result of Data Governance
– Dollars Earned as a Recognized Result of Data Governance
– Data Documentation / Availability of Data Documentation
– Use of Data Documentation
– Data Protection
How to Measure the Business Value Gained from Data Governance

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– Dollars Saved as a Recognized Result of Data Governance
• A Penny Saved is a Penny Earned
• Process Efficiency and Effectiveness
• Reduce in Rework
• Decrease in Resource Requirements
– Dollars Earned as a Recognized Result of Data Governance
• Increased Customer Lifetime Value
• Increased Customer Retention
• Increased Customer Interaction

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– Data Documentation / Availability of Data Documentation
• Data Documentation that is Collected
• Data Documentation that is Quality Checked
• Data Documentation that is Made Available
• How the Data Documentation is Made Available
• Who is using the Data Documentation?
• Why and How are they using the Data Documentation?
• What is the result of using the Data Documentation?

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• Difficult to Quantify This / Test Them?
• Customer Satisfaction in Improved Understanding
• Efficiency and Effectiveness Improvements Due to Understanding
• Things You Can Do Now that Understanding is Documented
• Value Added to Data Analysts / Data Scientists

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• Ability to Integrate Data
• Ability to Report on Data
• Ability to Perform Analytics on the Data
• Confidence / Trust Levels for Data
• Improvement of What is Contained in the Standard
• Data that follows Industry Standards
• Data that is being Compared to Data Standards

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• Number of Data Quality Issues Collected
• Number of Issues Assigned
• Number of Issues Resolved / Value of Issues Resolved
• Number of Issues in Particular Status
• Data Compared to Standards
• Quality of the Data Compared to Standards / Delta Over Time

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– Data Protection
• Classification Designations
• Handling Rules Per Classification
• Classification Applied to Data
• Education / Training of Data Users
• Number of Breaches
• Amount of Awareness Materials Being Shared

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THINK BEFORE YOU _____ DATA
ACME is implementing a Comprehensive Program to Protect Sensitive Data.
Business Data Governance (BDG) begins with you – ACME Staff.
There are policies, laws and rules associated with how we protect sensitive data.
You already know most of the rules but BDG will make that certain.
We must protect data in a way that will be auditable and make us most trustworthy.
Think before you Access data.
Think before you Print data.
Think before you Store data.
Think before you Mail / Email / Transmit data.
Think before you Eliminate data.
Think before you Discuss data.
Call your local BDG Team Representative for more information.

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• Ways to Report Performance
– In Council Meetings
– Through Dashboards
– Through the Data Governance Webpage
– Using Reports
– Delivering Measures with the Data
Report Performance Measurements to Management

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• When to Report Performance
– At Meetings
– At Timed Intervals
– When Management Wants Them
– When You Have Results
– Delivering Measures with the Data

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A. Percentage Staff Received
BDG Education (15%)
C. Percentage Staff Scheduled for
BDG Education (20%)
B. Percentage Staff Certified for
BDG Education (7% All, 33% A)
A
C
B
ACME BDG DASHBOARD
FOCUSED ON PROTECTING SENSITIVE DATA
Occurrences Reported (10)
Occurrences Resolved (5) Occurrences Assigned (3) Occurrences On Deck (2)
Change Behavior (3) Change Rule (2)
BDGEDUCATIONBDGOCCURRENCES
76% H, 13% M, 11% L
BDGSATISFACTION
H
L
M

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Improving Performance Based on the Selected Metrics
• Refer Back to the Data Governance Framework
• Make Certain that you Address Each Framework Level
• Tie Performance to Goals, Scope and Expectations for Data Governance
– Analytical Capability Improvement
– Protection of Data Improvement
– Improvements in Data Understanding

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#RWDG @RSeiner
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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#RWDG @RSeiner
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES

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35
#RWDG @RSeiner
Endorse
Processes
Resolution
Processes
EXECUTIVE
STRATEGIC
TACTICAL
OPERATIONAL
SUPPORT
Domain
Processes
Daily
Processes
Enforce
Processes
Metric
Approval
Act
Metric
Acceptance
Domain
Metrics
Daily
Measurements
Collect
Report
Metrics
Policy
Directive
Best Practice
Guidelines
Standards
Requirements
Workflow
Glossary
Dictionary
Metadata
KIK Artifacts
(Common Data
Activity Matrices)
Support
Sponsor
Understand
Meetings
Status
Subject
Project
Orientation
On Boarding
Ongoing
Plan
Develop
Deliver
Steering
Committee
(Delegate)
Council
(Decision)
Domain
Stewards
Owners
(Subject)
Data
Stewards
(Daily)
DG Lead
Work Groups
Partners
(Function)
LEVEL
LEVELS
COMPONENTS
Levels
Components
ROLES(AUTHORITY)
COMMUNICATIONS
TOOLS
METRICS
PROCESSES
• Metrics as a Primary Component of a Data Governance Framework
– Executive – Metric Approval and Act
– Strategic – Metric Acceptance
– Tactical – Domain Metrics
– Operational – Daily Measurements
– Support – Collect and Report Metrics

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#RWDG @RSeiner
• In the webinar, I shared:
– Two primary ways for measuring Data Governance program performance
– How to measure the acceptability of Data Governance
– How to measure the business value gained from Data Governance
– When and where to report performance measurements to management
– Improving performance based on the selected metrics
Summary

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#RWDG @RSeiner
• Questions and Answers
Contact Information

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#RWDG @RSeiner
• Robert S. Seiner
KIK Consulting & Educational Services – KIKconsulting.com
The Data Administration Newsletter – TDAN.com
Post Office Box 112571, Upper St. Clair, Pennsylvania 15241
412.220.9643, 412.220.9644 (Fax)
rseiner@kikconsulting.com
rseiner@tdan.com
@RSeiner @TDAN_com
#RWDG
Contact Information

RWDG: Measuring Data Governance Performance

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RWDG: Measuring Data Governance Performance