1. • Designed SCCM environments for small & medium sized organisations.
• Implemented and managed WSUS / software updates processes including
3rd party updates with System Center Updates Publisher 2011 (SCUP),
automatic deployment rules and maintenance windows.
• Designed and configured OS deployment for Windows 7 with a zero-
touch installation (ZTI).
• Managed and maintained SCCM site systems, including IP boundaries,
minimizing network bandwidth utilisation when possible.
• Designed SQL reports for various purposes including asset inventory,
systems management and troubleshooting.
• Advanced troubleshooting of all aspects of SCCM.
Systems Center Configuration Manager

2. • Designed and implemented all aspects of the OS deployment, including:
• Group policy objects for customising user experience and systems management.
• Application delivery / platforms including RemoteApp, RDHC Gateway.
• Endpoint security including antivirus, firewall and encryption.
• Customisation of task sequences to allow a zero-touch installation of Windows 7
using SCCM 2007.
• User state data, including migration from roaming profiles (XP) to folder redirection
on multiple file servers.
• Development of PowerShell / batch scripts to automate deployment processes and
customisations.
Windows 7 Architect

3. • Started career as helpdesk / desktop support.
• Quickly advanced onto 3rd line desktop / server support.
• Provided telephone, face-to-face and remote support in a friendly and
approachable manner
• Desire to investigate root cause of problems / incidents.
• Active listening skills, compassion / understanding for client problems.
• Excellent analysis and troubleshooting skills
• Ability to think ‘creatively’ to resolve problems.
• ITIL v3 Foundation Certified
Background in IT Support

4. • 6+ years experience of Microsoft Windows Server Operating systems.
• Design, deployment and configuration of infrastructure roles
• Server migration including domain / exchange migration
• Always keen to learn the latest technologies to ensure the best solutions
can be implemented
• Management and configuration of remote access technologies (UAG,
DirectAccess, CiscoVPN, Citrix, RDHC)
• Virtualization experience in failover clustered environments & VDI
• Vast troubleshooting experience of all aspects of network / server
infrastructure including: DNS, DHCP, WINS, AD/Domain Controllers,
GPO’s, PXE, 802.11x, 802.11q
Server / Network Infrastructure
Windows Server 2003

5. • Provided training to various colleagues / technical abilities from work
experience students to 3rd line support engineers.
• Covered various subjects from network infrastructure (e.g. DHCP) to
SCCM
• Created high quality design documentation in various roles as an SCCM
consultant.
• Vast experience creating new technology standards / installation guides
• Design and creation of reports using various data sources including
McAfee ePO, SCCM, Active Directory and Microsoft Exchange 2010
(PowerShell)
Training / Documentation