Legal ny 2010 business continuity and disaster recovery session facilitated by dave cunningham feb 2 2010
1. Business Continuity and Disaster Recovery Planning A panel discussion on recovery planning and related key issues Panel: David Cunningham, Hildebrandt Baker Robbins Nick L. Krishnani, Paul, Weiss, Rifkind, Wharton & Garrison LLP Cliff Forrester, Shearman & Sterling, LLP February 2, 2010 2:30pm – 3:45pm LegalTech New York 2010
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3. Law Firm IT Continuity Benchmark (excerpt) Infrastructure Management [Firm Name] Median Firm High Firm Infrastructure Operations Facilities Management Security Management Service Continuity Management + Smooth transitions to EMS for e-mail failures + Crisis communications plans underway + Actual recovery efforts successful Key systems do not meet RTOs and RPOs Document Mgmt and Litigation recoveries untested Annual DR exercises; no actual tests User Management Database Management Desktop Management
7. Availability Targets Based on 8,760 hours in a year less 48 hours for planned downtime = 8,712 hours of availability per year Availability Annual Downtime Monthly Downtime Weekly Downtime 95% 18 days 1.5 days 8.4 hrs 98% 7.3 days 14.5 hrs 3.4 hrs 99% 3.6 days 7.3 hrs 1.7 hrs 99.5% 44 hrs 3.6 hrs 50 min 99.8% 17 hrs 1.5 hrs 20 min 99.9% 8.7 hrs 43.5 min 10.5 min 99.95% 4.4 hrs 21.8 min 5 min 99.98% 1.7 hrs 8.7 min 2 min 99.99% 52 min 4.4 min 1 min
8. Sample Technology Recovery Objectives for a Law Firm High Availability Applications Tier 1 Critical RTO < 1 – 4 hours RPO ≤ 1 hour Tier 2 Essential RTO ≤ 1 day RPO ≤ 1-4 hour Tier 3 Important RTO = 2-3 days RPO ≤ 1-4 hour Tier 4 Supporting RTO = 1 week RPO = 4 hr – 1 day Tier 5 Low Priority RTO = N/A RPO ≤ 1 day Phone Systems CRM – Client Contacts Time Entry Imaging System Conf Room Scheduling Email Messaging Accounting Systems – Billing, AP, AR, GL Expense Systems Event Hosting System Internet Access Conflicts/New Business Intake Intranet Recruiting Systems Network / WAN Access Records System Cost Recovery System Library Systems Document Management System Payroll Performance Management Network File Shares - documents Human Resources Systems Financial Reporting Docketing Systems Key Practice-Specific Applications Most Practice-Specific Applications Litigation and Trial Support Other Litigation User Remote Access Public Web Site and Client Extranets Other Marketing Help Desk – Incident Support Help Desk – Full Support Printing Legal Research –Online Access to Accounts