1. DAVID KENNEDY
Lawrenceville, Ga 30043
(770) 653-6176
dkennedytech@gmail.com www.linkedin.com/in/dkennedypmp
TECHNICAL PROJECT MANAGER
Flexible and adaptive problem solver with experience in delivering and maintaining enterprise level systems in
a wide variety of environments.
PROFESSIONAL EXPERIENCE
Project Manager and IT System Specialist 2000 to 2015
IBM, Atlanta, GA
Worked in the Global Services Division maintaining systems for a wide variety of client accounts including
Healthcare, Insurance, Financial, Government, Education and Transportation.
Experienced in supporting multiple diverse accounts simultaneously across time zones. Supported
departments were located in Brazil, India, France, Italy and Poland, in addition to the United States.
Completed hundreds of system implementation, upgrade and EOL projects as well as software coding
projects, testing, version control, software licensing and change management on enterprise level high
availability systems. Very familiar with release schedules, maintenance windows, back outs, failover/disaster
recovery and automated backups of enterprise level systems. Have conducted both security and licensing
audits and have remediated audit findings. Have created and maintained Service Level Agreements.
Clients included HIPAA and SEC compliant businesses.
Major Account project assignments while at IBM:
AT&T 2000 - 2005
Supported parts inventory system for AT&T long distance network.
- Managed support for the IT infrastructure of the inventory system. Projects included hardware
procurement, installation and application rollout at 800 offices nationwide. Data centers were located in
Denver, Kanas City, White Plains and Atlanta. Wrote training materials and created job aids to assist on site
work workforce in system use.
GAP 2006 – 2007
Level II Unix System Administration

2. - Maintained the backend computer systems for Gap and Old Navy clothing stores. Managed end to end
application development from specification capture through final installation and turn up. These were AIX
Unix servers with DB2 databases for Gap financial, inventory and transaction applications.
- Served as escalation point for internal user support help desk to assist personnel in troubleshooting and
resolving issues that they required assistance with and to take ownership of complex problems as required
and see them through to resolution.
- Wrote training materials for Level I help desks to document routinely encountered procedures and
conducted remote training sessions to demonstrate and explain their use.
American Express 2007 – 2008
System Automation and Monitoring Specialist
- Analyzed the work flows of user support personnel to seek out opportunities for automation and them
implement them. Created perl and shell scripts to execute repetitive tasks on multiple machines
simultaneously.
- Installed and maintained IBM Tivoli software to monitor system transactions, processes, connectivity, file
system capacity and application log files.
- Served as a contact and escalation point for system outages and remediation. System outages were worked
24 x 7 until resolution.
Kaiser Permanente 2009 - 2013
Project Manager for system administration team.
- Maintained high availability Kaiser Permanente health care IT infrastructure. Remotely administered systems
in San Bernardino, Sacramento and San Diego.
- Installed and maintained IBM monitoring software on new servers and user kiosks as they were brought
online.
- Implemented application enhancements as requested by end users and application owners.
- Tuned alarms and routed alerts to appropriate responding departments and individuals as requested by
users.
- Served as a Level II contact for internal help desk personnel to provide assistance with application
questions, access issues and general knowledge transfer.
- Documented best practices and developed training materials for entry level system users and level I support
team
Broadridge Financial Services 2014 – 2015
Risk and Security Compliance Task Force

3. - Remediated potential security risk and regulatory compliance exposers as identified by audits. Installed OS
patches, Microsoft service packs and vendor software application upgrades on 500 servers in New York City
and Jersey City.
- Served as Change Management Lead. Created Change Management Plans for all server upgrade activity
which included justification, risk identification, back out and recovery plans, resource coordination and
approval processing.
Comfortable with 24x7 callout environments for outage and trouble response.
TECHNICAL SKILLS:
 System Administration Experience:
Linux Redhat 5 and 7, AIX, HP, Solaris, Windows Server
 Desktops Supported:
Linux (Redhat and Ubuntu), Windows
 Languages:
Perl, Ksh, Windows batch scripting C, C++, SQL.
 Additional Technologies:
Tivoli Monitoring, Oracle Virtual Machine, Remedy, Veritas Volume Manager, Logical Volume Manager,
Alarmpoint/Xmatters, Help Desk Knowledge Bases.
CERTIFICATIONS
 PMP Project Management Institute
 System Management Specialist IBM
ADDITIONAL RELEVANT EXPERIENCE
 AT&T
Computer programmer and system administrator
 Aerco International
Computer programmer

4. .
EDUCATION
 Master of Science, Software Engineering, Walden University
Minneapolis, Minnesota
 Bachelor of Science, Computer Information Systems Dominican College
Blauvelt, NY