Future of Work and Workspace Conference in Amsterdam March 2018 content

1. Architecting the Future Digital Workplace to Create the Best Employee
Experience
Dave Millner, Executive Consulting Partner & HR Futurist, Watson Talent & IBM Kenexa
March 2018

2. 2
THE DIGITAL CONTEXT
FRAMEWORK FOR DIGITAL CHANGE
NEW CAPABILITIES TO MAXIMIZE DIGITAL
CHANGE
CREATING A DIGITAL EMPLOYEE
EXPERIENCE THAT IS BEST IN CLASS
KEY LEARNINGS
WE’RE ALL TALKING
ABOUT THE SAME THING
– IMPROVING THE
EXPERIENCE @WORK OF
EMPLOYEES

3. 3
The world will never
be this slow
again
BUSINESS DISRUPTION
TALENT DISRUPTION
EXPERIENCE DISRUPTION
THE DIGITAL CONTEXT

4. REINVENTING TECHNOLOGIES
“DIGITAL TRANSFORMATION”
REDESIGNING ORGANIZATIONAL
STRUCTURES
“NEW BUSINESS MODELS”
RESHAPING JOBS
“NEW SKILL DEMANDS”
REIMAGINING THE WORKPLACE
“MAKING WORK PERSONAL”
RESHAPE DISRUPTION
& CHANGE
“THE NEW NORMAL”
RECONFIGURE INFORMATION
“THE OVERWHELMED EMPLOYEE”
RE-ASSESSING DATA & ANALYTICS
“NEW DECISION MAKING MODELS”
VUCAR
WORLD
OF WORK

5. “We can't control our
employees, but we can
control the work
conditions”
IT’S ABOUT CREATING
AN EMPLOYEE
EXPERIENCE THAT IS
FIT FOR THE FUTURE
Relationships
The Work Workplace
AI, Automation & Rapid Digital Technology,
Unscripted Work and Jobs,
Agility 2.0
Every Employee Will Have an ROI
Ambidextrous Organizational
Strategies
Empowering Digital Technology
Reimagined Workspaces
Locationless,
High Involvement Networked Teams
and Communities,
Workforce of One
New Leadership Practices
Reimagining the Workplace

6. “If you put 20 executives in a room and ask
them to define “digital” you are guaranteed
to get 20 different answers”
Anand Eswaran, Corporate VP Microsoft Services & Digital
6
FRAMEWORK FOR DIGITAL CHANGE

7. Research tells us that
mastering the
art of change in a
digital world is
now a critical
competitive advantage
7
Digital is not just about technology;
it’s more about a new way of working:
• That is an integral part of corporate
strategy
• That starts with a change in mind-set
• That is not just about technology but about
new ways of operating that enable a
better customer and employee
experience
• That embraces all the technologies
that employees use to get their work done
• That enables the organization and its’
employees to deliver more
efficiently and with more value than
ever before

8. 8
CULTURAL
PEOPLE &
CAPABLITY
PROCESS &
STRUCTURES
• Culture Shift
• Mind-set Change
• Leadership Capability
• Change Champions
• New Workforce Capabilities
• Change Process
• Stakeholder Commitment
• Innovation
• Aligned Organizational Design
• Job Re-design
• Problem Resolution
The Digital Journey
Promoting Change From the Inside Out

9. 9
The Digital Journey
The Traditional Change Curve No Longer Applies to Most Transformational Journeys
Employee
Focused
AcceleratedAgile & Evolving
Driven by
Data & Analytics
PERSONALIZED
CHANGE
• High involvement
approach
• Exploit the power of
organizational
communities
• Utilizing technology to
create a personalized
change experience
PREDICTIVE
ANALYTICS
• Make organizational
decisions based on
data by industry,
geography and
transformational
complexity
• Use team and
individual data to
shape change
initiatives
RESPONSIVENESS
• Track levels of
momentum, employee
sentiment and
business outcomes in
real-time
• Respond quickly to
workforce feedback
and insights
BEHAVIORAL
INSIGHTS
• Workforce: Energize,
guide and reinforce
desired behaviors via
impactful, simple, and
viral change initiatives
• Leaders: Role model
new behavioral
demands
LIVING ROADMAP
• Iterate the Change
Roadmap based
upon real-time
analytics.
• Prioritize change
initiatives via data-
driven insights
INNOVATION
• Innovation driven by
workforce
involvement and
techniques to identify
solutions that can be
accelerated into
practice.

10. 10
NEW CAPABILITIES TO MAXIMIZE DIGITAL CHANGE
“The organizations of the future
are Talent Centric and AI Powered”

11. 9% of HR Functions are
“Digital Ready”
69%
of CEO’s feel it is harder
to gain and keep trust in
an increasingly digital
world
Sources: (l-r) Bersin by Deloitte, PWC Digital IQ, Korn Ferry
is added to Gross
Domestic Product (GDP)
for every US dollar
invested in human capital$11.39

12. CHANGING EXPECTATIONS OF
EMPLOYEES
• Constant learning demands.
• Empowerment and re-framing
accountability for performance and
improvement.
• Less career progression
opportunities (loan out employees?)
• No fixed job descriptions.
NEW WORK PRACTICES
• Impact of automation on processes
and re-shaped roles.
• Boundaryless teams, communities
and collaboration.
• Empowered teams drive improvement.
• ROI focus in all jobs.
NEW CAPABILITIES
• Shift from Knowledge Worker to a
Learning Worker.
• Change responsiveness.
• Technology orientated but still about
people!
Impact on the Workforce

13. 13
2020
DIGITAL
LEADERS
CLARITY
(Based on
Strategy)
EXPERIENCE
BUILDER
(Build a
Great Place
to Work)
ENERGIZER
(Take People
With You)
EXECUTION
(Results
Focus)
• Synthesizer
• Imagineer
• Trust Builder
• Talent Magnet
• Navigator
• Activator
• Impact
• Change Mobiliser
• Performance Hunter
Impact on Leaders

14. CREATING AN EMPLOYEE EXPERIENCE THAT IS BEST IN CLASS
“It’s Time To Re-think HR Strategies &
Systems That Were Designed For
Another Era”

15. INDIVIDUAL
• BELONGING: part of a team
• PURPOSE: job that is important
• ACHIEVEMENT: feeling of
accomplishment
• HAPPINESS: feel good about job
• ENERGY: enthusiastic at work
TALENT
• Aligned Talent Practices to
Maximize Everyone’s Potential
and Capability
• Personalized for Every Employee
• Analytics That Drive New Insights
• Career/Job Pathways
ORGANIZATION
• Design Meaningful Jobs & Work
Structures
• Organizational Trust
• Empowerment & Voice
• Leaders as Talent Magnets
• Recognition, Feedback & Growth
FUTURE
WORKPLACE
Employee
Experience

16. 16 16
Drive improvements in…
Employee Experience
Data, Analytics and Technology Will Underpin Personalized Employee Services and
Experiences at Work
“It doesn't’ matter what (HR tech) you buy, if it doesn't improve the employee
experience” Josh Bersin

17. The IBM Employee Experience
Recruit
Retain
Develop
Grow
Engage
Deploy
Serve
IBM Glassboard
Watson Candidate
Assistant
Watson Recruitment
Quinn Onboarding
Assistant
Enterprise Social
Pulse
Proactive
Retention
CogniPay
Your Learning
Checkpoint
ACE Feedback
Tool
Watson Career
Coach
CoachMe
Blue Match
IBM Expertise
BringIt!
Workday Ask
Watson
TravelBot
Checkpoint Bob
Benabot

18. Talent Acquisition
Personalized
Learning
Job Finder
Recruitment
Onboarding
Assistant
?
Talent Development
Content Collator
Career Coach
Employee
Chatbots
ACE
Feedback
Application
HR Operations
Analytics
Talent
Insights
Robotics
Process
Automation
+
Virtual Agent
for HR
Cognitive
Agent Assist

19. 19
KEY LEARNINGS

20. What Got You Here, Won’t Get You There
Transforming the Employee Experience Is Vital For Digital Transformation
Demands to meet ever-
changing talent and
business needs
Changing workforce
demographics and job
expectations
Contingent workforce/
“Gig economy”

21. CREATE EXPERIENCES
Employee experiences are as
important as customer experiences
Use analytics to understand
employees insights better
Focus on touchpoints where
employee experience drives
productivity etc.
ENABLE THE WORKFORCE
Constant rhythm of feedback/
insights to drive the “Internet of
Engagement”
Game changing approaches to
employee input
Personalized just in time learning
Create an empowered workplace
VALUE BASED HR
HR has to shift from being a “cost
centre” to being a “profit centre”
Show real time insights/trends
through talent & business based
analytics
Drive fact-based decisions for
tangible value to the business.
Tomorrow’s People Challenges
HR Being at the Centre of the Digital Agenda

22. 22
Accelerate the Path to Transforming the Employee Experience
Design/know the jobs and skills of the
future
1
6
Create a culture where data driven
decisions are valued
5 Build smarter employee based
technology platforms
4 Help employees grow skills and explore
new opportunities
3 Listen to and involve your employees
2 Accurately assess and evaluate fit

23. 23
Never Forget What Engages People at Work
15 million employees say………
FUTURE VISION
RECOGNITION
TRUST
GROWTH & DEVELOPMENT
COMMUNICATION
SUPPORT &
INCLUSION

24. 24
Changing Mindsets; The Digital Shift
Where Is Your Organization, Your Function
and You?
02
CONVENTIONALIST
Implementer of initiatives; focus
on operational tasks
01
03
05
04
06
SUPPORTER
Supports and contributes to the
technology debate; partners with other
departments
SHAPER
Actively promotes a culture that is
conducive to digital technology
PARTNER
Owns and leads the talent
dimension of any digital/
technology transformation
strategyEXPERIMENTER
Interested in technology and keen
to experiment/”add value”
PROVOCATEUR
Creative disruptor and opinion
leader in the digital agenda

25. Dave Millner,
Executive Consulting Partner &
HR Futurist,
Watson Talent, IBM Kenexa
dave.millner@uk.ibm.com
Mobile: +44 (0) 7779 802830
Twitter: @HRCurator
Sage People: Top 10 Global Influencer 2017
@Nodexl: No 1 Most Influential Person on Twitter for People Analytics, HR Analytics and Future of Work 2017 and 2018
Onalytica No 1 Twitter Brand: Future of Work 2017
Cake HR: Top 100 HR/People Analytics Influencer 2018
THE FUTURE OF WORK IS DIGITAL AND IT’S HERE NOW
BUT DON’T FORGET THE HUMAN!