1. DAVID L. STRONG
8039 Palm Lake Drive || Orlando, Florida 32819 || (407) 583-7539
dstrong1959@gmail.com || https://www.linkedin.com/in/davestrong
SUMMARY
A results-driven and highly accomplished IT professional with broad expertise in computer hardware, systems
engineering and analysis, active directory administration, Windows, Mac OS and IOS, asset management using
SCCM and Bigfix, user support, automated hardware/software deployment, ad building support, and
applications. Possesses a strong background of implementing and managing enterprise-wide Macintosh and
PC-based computer systems. Skilled in identification and implementation of technical efficiencies and
processes while maintaining great relationships with clients, vendors, and business teams.
TECHNICAL SKILLS
Microsoft Office Suite, Adobe Creative Suite, Video Editing Software, Fonts, PC and Mac Hardware, IOS Devices, Deploy
Studio, Logmein, VNC, Apple Remote Desktop, SCCM, Bigfix, Cisco, VOIP
EXPERIENCE
INTELITY/INTERACTIVE HOSPITALITY TECHNOLOGY, Orlando Florida
Contractor, November 2016-Now
• Use Apple Configurator 2 to image up to sixteen iPads at a time for Hotels worldwide, setting them up to be used for In
Room Service.
• Use Meraki as an MDM (Mobile Device Management) tool on the web to push out updates to iPads to hotels
worldwide.
ORLANDO SENTINEL/TRIBUNE PUBLISHING, Orlando Florida
Systems Analyst, Orlando Campus End User Support Team, 2011-2015
• Manage service calls for entire user environment, utilizing Service Manager ticketing system.
• Upgraded 200+ Mac computers multiple times for system, hardware, and software upgrades by creating and deploying
disk images using Deploy Studio. (I was the only Mac support for the Orlando Sentinel).
• Prepare, deploy, and maintain PC hardware, specializing in Dell.
• Updated and repaired both Mac and PC hardware by swapping out hard drives, ram and power supplies.
• Provide network support, VOIP phone support and printer setup and repair.
• Provide support for mobile devices, Tablets and Phones. Both Apple and non-Apple devices.
• Knowledge of Active Directory on both Mac and PC.
• Adapt IT environment to changing needs of departments.
• Create, update, and maintain technical documentation and procedures in support of knowledge transfer.
• Provide enterprise asset management utilizing IBM Bigfix and Microsoft SCCM systems.
• Oversee local onsite support for all technology related equipment, including VIOP phone system, mobile devices and
network gear.
• Led IT procurement process, including maintaining computer equipment inventory.
• Support many corporate applications, as well as Microsoft Office and Adobe Suites for both Mac and PC. Extensive
knowledge of using and troubleshooting both.
• Train peers and interns in support of office and production systems.
Remote Support, Support System and Software for all Properties, 2009-2011
• Remote into both Macs and PCs using Apple Remote Desktop and Logmein for 11 newspapers for Tribune Publishing.
• Troubleshoot and fixe both Macs and PCs remotely.
• Serve in technology support initiatives for other company locations, including establishing and maintaining technology
standards.

2. David L. Strong, Page 2
Macintosh Computer Support, Orlando Sentinel, 1999-2009
• Contribute leading role in transition of advertising art department from ad building on board to digital ad building on
Mac computer, including recommendation and troubleshooting of equipment and software, development of workflow
procedures, and training of software packages.
• Image, maintain, troubleshoot and repair over 200 Macs, along with all related software; Adobe Creative Suite,
Microsoft Office, Final Cut Pro, Font Management and Printer setup.
• Acquire quotes for hardware and software on Apple platform and wrote CARS for purchasing.
• Test and implement fonts for Orlando Sentinel Communications as well as develop procedures for implementation to
all departments, using knowledge of all font formats and font applications.
• Awarded employee team of month in 2007 for implementation of web-based ad building software.
• Earned project management excellence award in 2006 for Mac upgrade project.
Advertising Art Department Supervisor, 1994-1999
• Managed 16 employees on creative team, digital team, and bureau ad building team.
• Responsible for writing the annual reviews for 16 employees.
Senior Electronic Art Specialist, 1989-1994
• Designed Spec and Production ads using a Macintosh computer and the Adobe Creative Suite and Quarkxpress
software
• Won numerous employee of month awards advertising/production.
• Achieved numerous Addy awards from American Ad Federation and numerous Florida Newspaper Advertising and
Marketing Executives (FNAME) awards.
Senior Graphic Artist, 1977-1989
• Designed Spec and Production ads using pen, pencil, magic markers, airbrush and acrylic paints.
• Received ten Addy awards, one Ellis award, and Addy of year for central Florida.
EDUCATION
UNIVERSITY OF SOUTH FLORIDA, Tampa, Florida, B.F.A., 1976