1. D A V I D H O L D E R
1713 Ashley Downs Dr Apex, North Carolina , United States 336-963-1579 dholder1006@gmail.com
P R O F E S S I O N A L E X P E R I E N C E
NetApp RTP
Commercial Enterprise and Federal Sales Support Representative/SoftwareLicense Technician
July 2015 – Current
 Work directly with NetApp’s Named Account Teams helping assist on larger deals and driving smaller deals
end to end
 Effectively manage the West Coast pipeline, accurate forecasting, high attention to quality, and driving
customer satisfaction
 Involved in NetApp Global Solutions, Quote to Invoice Operations, and Sales Operations to improve the overall
experience of Sales and Support across NetApp
 Drive Sales growth within a Territory by working directly with NetApp’s Account Teams, Customers, and
Business Partners
 Upsell existing opportunities by selling Multi Year, higher levels of Support, and cross sell product lines
 Create and edit Quotes in quoting interface (SFDC)
 Meet and Exceed sales and close rate quotas each quarter
 Successfully manage customer escalations and drive NetApp’s Customer Retention program by offering a
superior level of service
 Manage the entire pipeline of the software license entity of the business (35-40 request daily)
 Ensure all requests are met prior to or by the 7-10 day completion expectation (averaged a 2-3 day return)
 Utilized tools to research and assist in the conversion of one mode to another (eBI,ORACLE, Equalizer Tool)
 Partner with System Engineers to correct hardware and software issues on customer site
 Train and assist new team members on the software license technician role
BJ'S MEMBERSHIP CLUB, BURLINGTON, NORTH CAROLINA UNITED STATES
Sr. Operations Manager, Jun 2012 – May 2015
 Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or
distribution of products.
 Analyze financial statements, sales reports, and other performance data to measure productivity in order to
goal sales achievement and to determine areas needing cost reduction and sales program improvement.

2.  Manage staff productivity and prepare work schedules for staff of 100+ employees.
 Direct and coordinate organization's financial and budget activities to fund operations, maximize investments,
and increase cost efficiency.
 Establish and implement departmental policies, goals, objectives, and procedures, conferring with board
members, organization officials, such as Regional Director, VP of sales and staff members as necessary.
 Determine staffing requirements, interview, hire and train new employees, and oversee personnel processes.
 Plan and direct activities such as sales promotions, marketing coordinating with Regional Marketing Director
and other department heads as required.
 Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer
demand.
 Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while
staying within budgetary limits.
 Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
 Customer follow-up calls for customer and or store complaints.
 Warm call for follow-up on potential memberships and non-renewal memberships.
FOOD LION, RALEIGH, NORTH CAROLINA UNITED STATES
Store Manager, Apr 2005 – Jun 2012
 Oversee activities directly related to making products or providing services.
 Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or
distribution of products.
 Review financial statements, sales and activity reports, and other performance data to measure productivity
and goal achievement and to determine areas needing cost reduction and program improvement.
 Manage staff, preparing work schedules and assigning specific duties.
 Direct and coordinate organization's financial and budget activities to fund operations, maximize investments,
and increase efficiency.
 Establish and implement departmental policies, goals, objectives, and procedures, conferring with board
members, organization officials, and staff members as necessary.
 Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel
processes.
 Plan and direct activities such as sales promotions, coordinating with other department heads as required.
 Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer
demand.
 Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
 Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

3.  Direct non-merchandising departments of businesses, such as advertising or purchasing.
 Plan store layouts or design displays.
LOWE'S HOME IMPROVMENT, ASHEBORO, NORTH CAROLINA UNITED STATES
Sales Manager, Jan 2002 – Apr 2005
 Resolve customer complaints regarding sales and service.
 Plan and direct staffing, training, and performance evaluations to develop and control sales and service
programs.
 Determine price schedules and discount rates.
 Review operational records and reports to project sales and determine profitability.
 Monitor customer preferences to determine focus of sales efforts.
 Prepare budgets and approve budget expenditures.
 Confer or consult with department heads to plan advertising services and to secure information on equipment
and customer specifications.
 Confer with potential customers regarding equipment needs and advise customers on types of equipment to
purchase.
E D U C A T I O N
EASTERN RANDOLPH,, NORTH CAROLINA UNITED STATES
High School Diploma, May 1994
A D D I T I O N A L S K I L L S
 SFDC
 SAP
 eBI
 ORACLE
 Microsoft Excel
 Microsoft Word
 Time Management
 Training and Delegating
 Proficient in Productivity
 Detailed Oriented and Organized
 Cost Efficiency and Streamlining
 Expert Verbal and Written Communication