1. 11/25/2015
Dear Aflac,
I felt an obligation to write a short letter to inform you that one of your agents is not only a
stellar employee, but also an amazing person.
His name is David (Mark) Decherd, and from the moment I first met with him, he was warm,
non-pressuring and reassuring. Shortly after learning that I had malignant melanoma, his
kindness and reassuring ways continued. I felt both shocked and somewhat lost in the typical
sea of paperwork, phone calls, and insurance questions most people experience with any major
diagnosis and surgery.
Mr. Decherd, or Mark as I refer to him… was not only helpful, calm and caring… but he quickly
became a person that anyone would be proud to call a friend. Mark confided that his wife had
gone through similar circumstances with cancer, and therefore so did his entire family. He also
told me on more than one occasion to not even think of him as simply an agent, offering me to
call his cell at any time, day or night, no matter what I needed. On a few occasions I did just
that, and Mark was always there, whether it was a simple text after hours, or even a lengthy
conversation. I cannot explain how comforting it is to know that someone is there for you with
experience on both sides of the patient insurance fence when you are in need, but Mark is
exactly that; and this is a quality that no amount of money or efficiency in a company can ever
replace.
Thanks to Mark, my initial and on-going fight with cancer was far smoother than I could ever
imagine, because I always felt like I had someone there in my corner, at my beckon call if I
needed him, at all times. So I wanted to let you know, as much as I value Aflac and your
commitment to pay your policyholders almost immediately… it is people like David (Mark)
Decherd that truly create the love your company.
Because of this man, I will forever be an ambassador for Aflac!
Sincerely,
John Lemonakis
Aflac Policy Holder