1. CURRICULUM VITAE
NAMES: DAVID ODONGO MBOGO
RELIGION: Christian
NATIONALITY: Kenyan
LANGUAGES: English & Kiswahili
ID NO : 23825735
MOBILE:0725 110505/0731 201 296
MAIL: dmbogo5@gmail.com
CAREER OBJECTIVES
• To make use of my academic qualifications and skills towards achieving the success of the
organization.
• To make optimum use of the knowledge acquired to ensure that the organizations overcome the
challenges it faces.
Profile
Excellent,hard-workingandself-motivated.Workswell underpressure.A teamplayer,creative andwith
an eye fordetail.Easilytakesinstructionsandisgoodat decision-making.Atease workingina
multicultural environment.
VISION
To serve as an agentof change to make the world a betterplace toleave through touchingthe livesof
those I came across in a positive way.Thiswillgoa longwayin ensuringthe disadvantagedare not
marginalized.
EDUCATIONAL BACKGROND
May 2012 to August2012: Certificate in SQL
April 2008-nov2008-: Unity College of professional studies
Certificate in Sales and marketing
Oct 2005-2007: Wantech Computer College
Diploma in ICT
Jan1997-Nov2002: Kituni high school
5thOctober- 2013: Horizon Contact Centers (yu Mobile)
Position:CustomerService professional
Job Description
 Maintain customer service experience levels within the quality standards stipulated.
 Handle objections by building rapport with customers and Answer high volume of calls & maintain
rapid response
 Update information onto the CRM and perform routine clerical e.g. typing, filing as assigned by other
departments and excellent verbal and written communication skills.

2.  Adhere to Data Protection Policy with regards to confidentiality of customer details.
 Recognize opportunities for cross-selling to customers, by advising on new and existing services which
may suit their requirements.
 Patiently listen and respond to customer queries and able to manage irate caller situations to respond
to needs of the customer promptly.
 Understand and adhere to the escalation process and co-ordinate incoming and outgoing mails
 Provide peer support to other Customer Service Representatives in an effort to improve overall team
performance and flexible to work on shifts basis.
 Complete call logs and reports and escalate customers queries to relevant job roles necessary
15th
October- 2012: Spanco Raps kenya For(Airtel Mobile)
Position:CustomerService representative/backoffice
Roles:
 Handling customers queries over the phone or email
 Educate current and potential customers with products and service information.
 Maintain accurate customer records.
 Make and receive calls as assigned by head of customer care supervisor.
 Handle objections by building rapport with customers and Answer high volume of calls & maintain
rapid response
 Update information onto the CRM and perform routine clerical e.g. typing, filing as assigned by other
departments
 Patiently listen and respond to customer queries and escalate customer’s queries to relevant job roles
necessary.
 Understand and adhere to the escalation process and co-ordinate incoming and outgoing mails
 Complete call logs and reports and Receive calls from current and potential clients
 Answer questions about product details, the company and issues with account for the customers.
 Actively participate in team meetings and any other duties assigned by customer care team leader
 Meet Quality Assurance Requirements and Co-ordinate presentation
2012 MARCH-GEO MAPS AFRICAN
Position: Field GIS clerical officer/data collector
Roles and Duties
 Data entry clerk and collection of data using GPS
 Compiling of data entries and correcting differences in systems(Database)
 Dispatching data ,verification and receiving of questionnaires
 Mailing verified data entriesand exporting data from other system
 Data cleanup project for NWSC using G.P.S devices for spatial data collection
 Entering & verification of data into the application systems
 Perform any clerical verification & entry jobs as specified from time to time
3rdJan 2010-December 2011-Cfcstanbic financial service/sharesdepartment for (investax capital)
Position: Sales clerk
Roles and Duties
 Opening of client’s cdscaccounts, filling cds 1,cds 2,4a/b and7 etc
 Placing of purchase /sales orders of shares for clients as per their request.
 Compiling of data entries and transmissions of sales orders
 Dispatching, filling and receiving cds 1, cds2, cds 6 and filling of cds 7 for transmission.
 Mailing verified data entriesand assisting in transmission to fill cds 6 and 7 for clients
 Solving of client’s questions & Compiling clients details
 Maintenance of all workstations installation ,upgrading of operating system & troubleshooting

3.  Handling queries from walk in clients, brokers and agents
 Advising clients on how better they can invest in shares.
2006-march 2008 Data net genius and
Position: data entry clerk officer
Roles and Duties
 Entering & verification of data into the application systems
 Data entry clerk, running queries and able to use SPSS, CSPRO to enter data.
 Compiling of data entries, Receiving, sorting and proper filing of entereddata
 Dispatching data and receiving questionnaires and generation of user requested reports.
 Mailing verified data entriesand exporting data from other system
 Preparing, maintaining and updating of an approved and well planned filing classification system.
 Inputs information quickly and accurately from a variety of sources into a computer database.
 May take customer orders and enter them into a tracking system
 Perform any clerical verification & entry jobs as specified from time to time
 Assist users in resolving application system issues and preparing of database, tables for data entry
using SQL and Access.
 Running and maintaining procedures of system Using a live and time computer system inputting
orders
 Working to set KPI targets and Working with the M&E team and the IT manager
March 2008 -2009– CAPITAL MARKETS AUTHORITY (CMA)
POSITION: / support staff ict department
Roles and Duties
 Handling queries from walk in clients, brokers, agents
 Respond to client enquiries & Prepare front office reports
 Manage all in-coming calls and respond appropriately.
 Receive renewing clients and ensure receipt of payments
 Obtain Client feedback and follow up for conclusive responses on the same
 Receive and dispatch client documents and monitor receipts
 Any other underwriting duties as assigned by the supervisor
 Random audits to clients to confirm satisfaction levels egcds I,2,4a/4b,cds 6 and 7
 Give feedback to management to enable development of initiatives based on customer
Responses, product development, etc
 Maintenance of all workstations installation, upgrading of operating system & troubleshooting.
Achievements
 Keeping records for staff and company and customer certification
 Upgraded installations based operating systems
Skills and Personal Attributes
 ICT literate and diplomatic at all times and Certification in relevant computer applications
 High level of integrity and excellent communication skills
 Pleasant and friendly & Responsive and reliable
 Familiar with customer care trends in the market
 Excellent communication skills both spoken and written English and Experience indelivering
service in demanding consumer environment
 Strong IT skills (a working knowledge of Microsoft Excel and Word is essential)
 Customer service management experience Strong team working skills
 Fluency in appropriate foreign languages an added advantage
 Client service and public interaction skills

4.  Team building and people management skills
 Analytical and problem solving skills and Decision making skills
 Effective verbal and listening communications skills
PERSONAL QUALITIES/Attributes
 Ambitious, demonstrate sound work ethics and honest
 Ready to learn &customer focus
 Hard working &timeliness
 Team player and flexible
 Deal with the public in a positive, courteous and respectful manner

COMPETENCIES:
• High integrity and communication skills.
• Able to work under pressure.
• Proactive/results orientated
• Teamplayer
• Decisive and result oriented
• Customer focused
• Pleasant & presentable.
HOBBIES
 Making new friends, Community service and Team building.
 Community service activities IT and sales ideologies
REFEREES:
SAMUEL TIMOTHY BALONGO
Data Manager afro barometer/Data net genius
Nairobi University
PHONE: 0733 424 906/0710 690 000
WYCLYFFE SHAMIAH
MANAGER MARKETING & SURVEYING
CAPITAL MARKET AUTHORITY (CMA)
Phone 0733-841 534/0711426603
Johnston mukutu
QUALITY ANALYST
Horizon Contact Centre for Yu mobile
Phone: +254722749688