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WHAT IS AN EFFECTIVE 1:1
CONVERSATION?
"Initsmostsimplestform,Iseedialogueasan
unconditionalconversation,adiscoursethat
invitespeopletocontributewithoutbeingjudged
orrescued."
-DavidMorley,ManagingDirector,PonteValle
Ameaningfulconversationinvolvesthefollowing
keybuildingblocks
1.Rapport 2.momentum 3.Engagement
Rapport
Quietsettingawayfrom
distraction
Bodylanguage&voice-matchtheir
bodylanguageandvoiceandthen
leadthemtothedesiredstate
Interestedopening-askthema
question,takeaninterestintheir
day
Momentum
Whathasbeenworkingwellforyou? 
Whencommencingtheconversation,leadwiththis
question. Itreinforcesthatthisisaboutsupporting
themtoachieve;andallowsan‘appreciativeinquiry’
approachtocommence.
Whataresomepositiveoutcomesyoucanpointto?
Thisisaboutseekingtangibleexamples–it’sabout
ensuringaccountabilityforgrowththroughbelievable
outcomes.
ENgagement
Whathavebeenyourchallenges?
Listen,empathise,andifaskedhowyoudealwithsuchasituation
shareyourexperience. Youarementoringandsharing.
Whatareyoulearning? &Whatwillyoudodifferentlyasaresult
ofyourlearning?
Thisisapivotalpointthatreinforcesthatthisisstillalearning
process…andanimportantpointtomakemaybethatit’simportant
thatweneverstoplearning…andthebestperformersarethose
whoconstantlyaskthemselvesthesequestions!
Closewithafuturefocusandpositivereinforcement

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