1. PRODUCTBRIEF
AT&T Managed Hosting Solutions for SAP
Maximize the Power and Value of Your SAP Applications BENEFITS
• Rely on predictable costs
with a fixed monthly hosting
fee – no surprises
SAP applications can empower every aspect of application management, or supply services • Keep users productive by
your business. But if your staff doesn’t have specific to different phases of the application maintaining high availability of
the time or expertise to release that power, lifecycle. Whichever you choose, you benefit SAP systems
it’s like having a Ferrari that never gets on the from our talent and methodologies. • Maximize uptime via proactive
open road. It’s time to go full throttle with monitoring and maintenance of
AT&T, an SAP Certified Hosting Partner. Managed Hosting Services: Security, the application and interfaces
Reliability, and Performance • Monitor performance, run
Our hosting and application services for the With our managed hosting services, we reports, and track changes
SAP Business Suite – and expertise across accept full accountability for your application using our Managed Application
every major industry and business function – infrastructure – from hardware provisioning Services Tool (MASTSM)
mean you can rely on us to drive more value and management to database support – in • Boost business value
from your SAP applications. We deliver SAP 24x7 world-class data centers. through flexible choices
services both domestically and abroad. and optimized solutions
To reduce cost and risk across your SAP
Solid Expertise. Flexible Choice. landscape, we deliver reliable performance • Get quick, effective responses
from a single point of contact
When you choose AT&T Hosting and and help ensure tight security, business
and dedicated team
Application Services, you can rely on us continuity and compliance with your industry’s
through every phase of the application regulatory requirements.
lifecycle. We take complete responsibility
for your SAP environment – from Services Include: FEATURES
infrastructure management to operational • Security at all levels (physical to logical) to • SAP Hosting Partner
and ongoing support services for all your help safeguard your systems and data certification
business processes. • 24x7 data centers
• Network management so connections stay
From the start, our high standards, rigorous up and running • Security and compliance services
methodologies, and deep experience allow us
• Disaster recovery services to help protect • Network management
to fully assess your needs and work quickly to
against failure or disaster
address them. Qualified AT&T experts go on to • Disaster recovery services
help you plan, build and run your SAP • Compliance services to verify adherence to • Dedicated technical and
landscape – optimizing the environment to high standards and key regulations, backed functional support
bring the most value to your business. by independent audits
• Application and
Unlike many service providers, we offer a • Remote application management and database monitoring
broad range of flexible services and options maintenance services if you opt to host • Performance testing
to choose from. We can host your SAP solutions within your existing infrastructure and monitoring
applications and provide end-to-end
• Change management
• SAP Basis and database
support services

2. Product Brief - AT&T Managed Hosting Solutions for SAP ________________________________________________________________________________________ 2
Application Management: Offload Data Protection to Minimize Risks
Technical, Complex and Repetitive Tasks AT&T’s world-class data centers use layered A Smooth Transition
Don’t let day-to-day application management security, backups and redundant systems
tasks drain your internal resources. Leave to help safeguard your information from With AT&T as your managed hosting
application monitoring, maintenance and intruders, hackers, outages and disasters. provider, you can look forward to a
support services to AT&T and free your staff Our strict program of audits, certifications smooth, simple transition. In fact,
to focus on things that matter most to and affiliations is designed to enhance the our conversion and migration
advancing your business. Our services include: quality of our service and help you comply services are designed to avoid
with industry requirements. major business disruptions.
• A dedicated team for technical and
functional support To test our controls and processes, we undergo Whether you’re centralizing,
regular SAS 70 Type II audits. We also take de-centralizing, seeking cost
• Operational application monitoring reductions, or consolidating systems,
part in Sarbanes-Oxley (SOX) audits on behalf
of clients and we have ISO 9001 certification. we can design a system landscape
• Performance testing and monitoring
plan to meet your performance and
• Change management Responsive Customer Care Resolves business goals, while reducing the
Issues Quickly impact of change.
• SAP Basis and database support services
Your assigned Client Executive works to bring
• Systems consolidation to address
• Database monitoring you high-quality service…monitoring your
the complexity involved in major
service level agreements, performing capacity
• Backup and restore services IT changes
planning, hosting quarterly review meetings
• System performance and and carrying out other tasks that represent • Technical upgrades to ensure that
capacity management your interests. your environment is growing with
your business
• Kernel, Online Service System (OSS) Notes To align IT initiatives with business needs,
and support pack updates your Client Executive also acts as a • System landscape archiving to
knowledge transfer agent between IT and relocate large volumes of data
business users. If problems arise around no longer required for everyday
application functionality, performance, operations, which can reduce costs
networking, hardware, security or account
management, we quickly resolve issues to
your satisfaction.
Our support team is staffed with people
assigned directly to your account – reachable
online and through a unique toll-free
number. Day-to-day services include
help-desk support, change management
and diagnostic services.
For more information contact your AT&T Representative at 888-240-4874 or visit us at www.att.com/business.
10/15/09 AB-1753
© 2009 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.