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Your SaaS Business: 20% technology and
the 80% other stuff
David Szabo, Regional Cloud Strategy Advisor, Microsoft Corp / Central & Eastern Europe
Cloud = Azure = SaaS
Service
          Product
20% technology



    Brand
    UX
    Your product
    Competition
                               80%
    Marketing
1   SaaS Vs your company
2   Your Invoicing model
    ...
The cherry
The cream
?
      ?    ?       ?          ?
?
What is   What can I do   How do I do
Cloud?      with it?         it?
Listen


                              Upda
                               tes
                                          24/7
                                         Support
Your sell your product on a
monthly basis …
Listen




                     MUST.
Upda
 tes
            24/7

                     (period)
           Support
Listen


  Upda
   tes
              24/7
             Support




Change is
your best friend
SaaS update model
             Listen


      Upda
       tes                           Jan               Feb         Mar         Apr         May


                    24/7
                   Support




       V2                       V3                                       V4


SP3          SP1    SP2   SP3              SP1   SP2         SP3              SP1    SP2    SP3
Listen
                     “ I called them on Monday
                     and they implemented a
Upda
 tes                 new feature by Thursday ”
            24/7
           Support




”Listening to your Customers is the start
of building your brand.” David Szabo
Lot of              Lots of
traffic             scans


          Lots of
          steps
Single
                  Tenant
                  architecture
                               Variable
                               monthly
                            fee – based
                              on usage



                                                       Your
                             Fixed                     other costs
                             Base                      +20%
                             price
                                                       Your
                                                       Azure bill
Jan Feb Mar Apr                      Jan Feb Mar Apr                 Jan Feb Mar Apr

Traditional                          SaaS variable                   Customer’s
flat invoicing                       invoicing model                 Revenue Vs your
model                                                                service’s costs
Multi
                  Tenant
                  architecture

                        Your
                        other costs

                        +20%



                        Your
                        Azure bill
Jan Feb Mar Apr                       Jan Feb Mar Apr   Jan Feb Mar Apr   Jan Feb Mar Apr

Tradicionális                         Customer 1        Customer 2        Customer 3
konstrukció
Azure Cloud SaaS
                          20% technology
  Service-oriented
      thinking
   Brand
   UX
  Sell on a monthly
   Your product
          basis
   Competition
                              80%
   Marketing
   SaaS Vs your company
 1 Understand your
 2 Your Invoicing model
Customers’ business
   ...
© 2011 Microsoft Corporation. “Chicago at sunset,” Roy Sharples, Microsoft. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or
other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it
                           should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
                      MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Photo “Chicago Sunset” Roy Sharples, Microsoft

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CloudCamp Moscow - 20% Technology and 80% Everything Else

  • 1. Your SaaS Business: 20% technology and the 80% other stuff David Szabo, Regional Cloud Strategy Advisor, Microsoft Corp / Central & Eastern Europe
  • 2. Cloud = Azure = SaaS
  • 3. Service Product
  • 4. 20% technology Brand UX Your product Competition 80% Marketing 1 SaaS Vs your company 2 Your Invoicing model ...
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. ? ? ? ? ? ? What is What can I do How do I do Cloud? with it? it?
  • 16.
  • 17. Listen Upda tes 24/7 Support Your sell your product on a monthly basis …
  • 18. Listen MUST. Upda tes 24/7 (period) Support
  • 19. Listen Upda tes 24/7 Support Change is your best friend
  • 20. SaaS update model Listen Upda tes Jan Feb Mar Apr May 24/7 Support V2 V3 V4 SP3 SP1 SP2 SP3 SP1 SP2 SP3 SP1 SP2 SP3
  • 21. Listen “ I called them on Monday and they implemented a Upda tes new feature by Thursday ” 24/7 Support ”Listening to your Customers is the start of building your brand.” David Szabo
  • 22.
  • 23.
  • 24.
  • 25. Lot of Lots of traffic scans Lots of steps
  • 26.
  • 27. Single Tenant architecture Variable monthly fee – based on usage Your Fixed other costs Base +20% price Your Azure bill Jan Feb Mar Apr Jan Feb Mar Apr Jan Feb Mar Apr Traditional SaaS variable Customer’s flat invoicing invoicing model Revenue Vs your model service’s costs
  • 28. Multi Tenant architecture Your other costs +20% Your Azure bill Jan Feb Mar Apr Jan Feb Mar Apr Jan Feb Mar Apr Jan Feb Mar Apr Tradicionális Customer 1 Customer 2 Customer 3 konstrukció
  • 29.
  • 30. Azure Cloud SaaS 20% technology Service-oriented thinking Brand UX Sell on a monthly Your product basis Competition 80% Marketing SaaS Vs your company 1 Understand your 2 Your Invoicing model Customers’ business ...
  • 31. © 2011 Microsoft Corporation. “Chicago at sunset,” Roy Sharples, Microsoft. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Photo “Chicago Sunset” Roy Sharples, Microsoft