1. DAWN BORKOWSKI
3440 Maidstone
Trenton, MI 48183
C: (734) 558-6595
dmborkowski@hawkmail.hfcc.edu
PROFESSIONAL SUMMARY
Interior Designer driven to bring customized residential interiors to life in order to meet and exceed
customer expectations.
SKILLS
 Hand rendering and sketching
 Color theory and lighting
 Customer service and sales
 Microsoft Office, Word, PowerPoint, Excel
 Strong analytical ability
EDUCATION
Associate in Arts: Interior Design Anticipated Graduation Date: 12/2015
Henry Ford College – Dearborn, MI
Area of Study: Business
Ferris State University – Big Rapids, MI
WORK HISTORY
Key Holder/Manager 08/2011 to 04/2014
Five Below – Woodhaven, MI
Responsibilities
 Trained, coached and mentored staff to ensure smooth operations of business
 Investigated and resolved customer inquiries and complaints in an empathetic manner
 Adhered to all confidentiality requirements at all times and maintained strong leadership goals
 Promptly responded to inquiries and requests from prospective customers and resolved
issues in a timely manner
 Assumed ownership over team productivity and managed work flow to meet or exceed quality
service goals
 Facilitated inter-departmental communication to effectively provide customer support
Sales Representative/Customer Service 05/1998 to 11/2000
Maersk Group – Romulus, MI
Responsibilities
 Determined the most cost-effective procedures and routes for shipments, logged and monitored
all shipping data
 Took corrective action in the case of accidents and delays to minimize extra expenses,
and on-time pick-up and delivery schedules
 Communicated with dispatchers, warehouses and customers regarding outgoing orders and
continuous updates on delivery status
 Prepared documents for shipment claims submission
 Managed shipment schedules to maximize productivity and cut costs
 Minimized damage and repair costs through careful management and preventative maintenance
AFFILIATIONS
ASID – Student Member, NKBA – Student Member