1. Debesh Sadhukhan
E-Mail: debesh1985@gmail.com ~ Mobile: +52 1 3318823616
I am self motivated professional with 8 years of IT experience in managing projects for business
critical application.
Location Preference: NA
Career Summary
 An incisive individual with 8 years of qualitative experience in telecom and inventment banking domain,
encompassing Application Support and development.
 Domain knowledge in Tele communication industry and Investment banking domain (Collateral
Management).
 Adept proficiency in Shell scripting, Perl Scripting and SQL.
 Proficiency in practing ITIL framework in IT operations. Specialist in Incident management, Problem
management and Change management.
 Skill for target oriented approach to reduce long open issues.
 Skill for new project onboarding, team setup and knowledge management.
 Very much convesant in engaging Level 1/2/3 team to manage critical issues.
 Various times worked as a single onsite co-ordinator for many business critical applications.
Skill Set
Technical
Operating Systems : UNIX,LINUX
Database : Oracle 11g/ 10g/ 9i, PL/SQL, Scripting and Development
Batch Scheduler : Autosys
Programming Language : PL/SQL, DB2 and Sybase
Scripting : Shell Scripting, AWK Scripting, Perl Scripting
Tools : Informatica, Service now, Amdocs Bridge clarify, Toad, SQL developer, DB Artisan
Experience Narrative
Since Mar’13 to Till Date TATA Consultancy Ltd., Mexico
Functional Skills
 Transition lead successfully project onbaording from Headstong, Noida to TCS, Pune of leading investment
banker.
 Team lead for 15 memeber of team, with all experienced professional.
 Regualer project performance review with clients in Mumbai and US.
 Performing role of shift lead and domain lead.
 Process expert in shift handover and smooth work transfer from India to US.
 Interfacing with clients for business gathering, conducting system analysis and finalising technical / functional
specifications for the project.
 Supporting application deployment, post-implementation, application maintenance and enhancement support
to the client with regard to the product / software application.
Projects Handled:
Counterparty Portfolio Mangement, Collateral Management (MS)
Role : Module Lead
Period : Mar ’13 to till date
Client Name : MS
Company : TCS Ltd. Team Size : 7
Environment : Linux 2.6.18, IBM Web Sphere MQ 530.8 CSD08, Sybase ASE 15.7, DB2 10

2. Description : This project is one of the most critical project within morgan stanley under collateral management
vertical. This actually evaluates and stores counterparties information at portofolio level by taking input from other
upstream systems where trades are booked or collateral details are stored and a lso indicates BU to give mission
booking calls. Once calls are setelled down it actuallly sent the notifiacation to its downstreams.
Key Deliverables:
 Successful and smooth transtision of the project from earlier vendor Hedstrong Ltd, Noida.
 Improved service delivery
 Periodic meeting with client and review project and team performance.
 Addressing team issues and meeting with senior management
 Monitoring desktop application resources (host server and datbase server) using self developped and existing
monitoring tool.
 Ensuring necessary automated monitoring in place.
 Ensuring creation of problem records from the incident records as and when required.
 Monitoring adherence to the agreed incident/problem procedures including participating in high priority
incident recovery calls as and when required.
 Pro-active actions to help improve system monitoring to reduce unnecessary system alerts and to improve
existing and create new alerts as and when required.
 Making scripts in UNIX and LINUX & sending alerts to the team at the time of application problem, hence
rendering solutions so as to sustain smooth functioning of application.
 Automating daily BAU work stack to reduce work load.
 Review shift left activity list and tarnsfering work for L3 -> L2 and L2 -> L1.
 Databse performance tuning.
 Coordinating between ASG (Tech Mahindra) and Delivery Group(Infosys) in order to ensure smooth releases.
 Working closely with client in order to fix long running issues and reduce effort from ASG and get funding for
the fix.
 Adhering all best practices for IT change management, Incident Management and Problem Management.
Additional Task:
 Team member recruitment and conducting trainings
Achievements:
 Nominated for CIO award in client side.
Since Oct’08 to Feb’13 Tech Mahindra Ltd., Pune
Functional Skills
 Interfacing with clients for business gathering, conducting system analysis and finalising technical / functional
specifications for the project.
 Contributing to the development, testing, troubleshooting and debugging of the application.
 Ensuring smooth implementation and testing at client location.
 Providing application deployment, post-implementation, application maintenance and enhancement support to
the client with regard to the product / software application.
Projects Handled:
RAMBo (BT plc)
Role : Application Support Group member
Period : Aug ’10 to till date
Client Name : British Telecom
Company : Tech Mahindra Ltd. (Formerly Mahindra British Telecom Ltd.)
Team Size : 10
Environment : Sun-Fire-V890, SunOS 5.9, Linux 2.6.18, IBM Web Sphere MQ 530.8 CSD08, Oracle 10.1.0.4.0/
Oracle 11.0.2
Description : The project is BT’s one of most critical application. This application participates in provisioning
brodband services for 20CN, 21CN & OR end customers and also intelligently decides the speed and QoS at
runtime for end customers. This unique feature faciletates BT to maintain good customer experience. Deal with
cross vendor is key challenge of the project.
Key Deliverables:

3.  Successful and smooth transtision of the project from earlier vendor Infosys.
 Monitoring RAMBo application resources (CPU utilization, memory) using self developped monitoring tool.
 Ensuring necessary automated monitoring in place.
 Ensuring creation of problem records from the incident records as and when required.
 Monitoring adherence to the agreed incident/problem procedures including participating in high priority
incident recovery calls as and when required.
 Pro-active management to help improve system monitoring to reduce unnecessary system alerts and to
improve existing and create new alerts as and when required.
 Making scripts in UNIX and LINUX & sending alerts to the team at the time of application problem, hence
rendering solutions so as to sustain smooth functioning of application.
 Automating daily BAU work stack.
 Developing pl/sql script to set alert at database in order to run application smoothly.
 Performing role of Application DBA.
 Coordinating between ASG (Tech Mahindra) and Delivery Group(Infosys) in order to ensure smooth releases.
 Working closely with client in order to fix long running issues and reduce effort from ASG and get funding for
the fix.
 Adhering all best practices for IT change management, Incident Management and Problem Management.
Achievements:
 Holds the distinction of gaining confidence from client and developing excellent relations with customers and
received several compliments and congratulatory emails for the same
 Received Valuable Team Member Award (Tech Mahindra) for excellence in performance.
21CN Flow Stream & Wholesale Calls (BT plc)
Role : Application Support Group member
Period : Jan ’09 to Aug ’10
Client Name : British Telecom
Company : Tech Mahindra Ltd. (Formerly Mahindra British Telecom Ltd.)
Team Size : 20
Environment : Sun-Fire-V890, SunOS 5.9, IBM Web Sphere MQ 530.8 CSD08, Oracle 10.1.0.4.0
Description : The project emcompasses development of 21CN application, an end-to-end IP-based network
which merges network and systems infrastructure ensuring speedy, efficient & economical delivery of the
converged services. 21CN flow stream is mid-tier system aiming at automation of broadband order provisioning in
UK. It administeres the core workflow process to support each type of orders.
Key Deliverables:
 Monitoring Flow Stream application resources (CPU utilization, memory) using built in tools.
 Automated manual monitoring to reduce team effort.
 Preparing shell scripts & PL/SQL scripts to augment bulk orders.
 Providing second line support for flow stream application, by handling & minimizing escalated faults cases.
 Dealing with the exceptions while the order life cycle.
 Minimizing the impact on business critical orders in case of system failures by timely decision of load balancing
and throttling mechanisms.
 Making scripts in UNIX and LINUX & sending alerts to the team at the time of application problem, hence
rendering solutions so as to sustain smooth functioning of application.
 Ensuring efficient monitoring of the teams queue and responses to incidents raised by the team or by the
business within the agreed SLA response times.
 Ensuring necessary automated monitoring in place.
 Ensuring creation of problem records from the incident records as and when required.
 Monitoring adherence to the agreed incident/problem procedures including participating in high priority
incident recovery calls as and when required.
 Pro-active management to help improve system monitoring to reduce unnecessary system alerts and to
improve existing and create new alerts as and when required.
Achievements:
 Holds the distinction of successfully developing excellent relations with customer s and received several
compliments and congratulatory emails for the same.
 Received Cookies Award (Tech Mahindra) for excellence in performance.

4. Oct’08-Jan’09 underwent & successfully cleared Initial Training Program
Languages : PL/SQL, LINUX/UNIX, Shell scripts
Courses : Software Engineering, IVVT Testing, Behavioural training
Academia
 B. Tech. (Computer Science & Engg), Heritage Institute of Technology, Kolkata with 1st class in 2008.
 Higher Secondary (WBCHSE), Vivekanda College with 1st class in 2004.
 Secondary (WBBSE), Ballygunge Govt. High Scool with 1st class in 2002.
Other Achivements:
 Presented paper at National IEEE conference for “A Fair Multiple-Slot Assignment Protocol for TDMA
Scheduling in Wireless Sensor Networks” project and published in Workshop on Mobile Systems
(WoMS) pages 65-71 (2008).
 Pursuing Oracle Certified Associate.
Personal Dossier
Date of Birth : 10th September 1985.
Passport No : G3760266
Current Address : 102 Silverglen Aaparment Vishalnagar, Pne 411027
Permanent Address : 13E Santosh Roy Road, Barisha Kolkata 700008.