Mitigating Risk and Saving Organizations Money since 1976.We leverage our in depth knowledge of unemployment law and Human Capitol to help navigate our clients to a higher level of success.

1. U S C
U S C
Services Overview

2. U S C
 Who we are
 What we do
 How we partner with you
 When are Unemployment Benefits Allowed vs.
Denied
 The USC Difference
Agenda

3. U S C
 Headquartered in Wakefield, MA
 Founded in 1976
 Over 200 years combined team experience serving our
clients
 Industries served (profit and non-profit)
 Automotive, Bio Tech & Research, Convenience Stores, Education,
Fitness, Assisted Living & Extended Care Facilities, Financial Services,
Healthcare (Hospitals, Visiting Nurse Associations), High Tech, Legal,
Manufacturing, Municipal and Government, Security Firms, Social
Service Providers, Printing, Restaurant & Hospitality, Retail Distribution,
Staffing Firms, Supermarkets, Transportation, and Travel
 37+ years assisting clients with avoiding needless
unemployment claim costs
Who we are

4. U S C
Some of the Companies we work with

5. U S C
What we do
Executive Coaching
Unemployment
Claims
Management
Outplacement
Counseling
Representation
- Legal proceedings
- Claims activity reporting
State Charges
Auditing
Employee
Lifecycle
Provide practical solutions to unemployment issues
Saving our clients’ administrative staff time, supervisors’ time, and money
Employer Policy
Reviews
Termination
Consultation
Customized
Educational
Seminars
SUI Tax Management

6. U S C
USC’s General Proposal – the issue we solve
 Our Clients’ primary challenge
 Dealing with state unemployment agencies within their
timeframes is time consuming, confusing, and costly.
 Our Solution
 USC assumes the administrative responsibility of dealing with
state agencies, enabling your human resources staff to focus on
higher priority items/tasks that can not be as easily outsourced.
 The Benefits
 Our services pay for themselves out of the savings generated.
 Customers average 100% ROI
 Enables your HR staff to focus on greater value added activities.
How we partner with you
USC ‘s Solutions make sense and cents

7. U S C
How we partner with you
 First, we advise to help you understand the unemployment
system, and keep you updated on changes
 Costs incurred can be based on how the employer handles the separation and
presents the case to the unemployment office
 Next, we offer flexible communication methods to share and
transfer information
 Complete our Electronic Separation Form (ESR) to start the process.
 Follow up communication based on your preferred method (phone, e-mail,
fax)
 Then, we advise on ongoing requirements
 Claim form(s) and associated data
 Key dates, data points, timelines, and coaching
 Transfer of separation and payroll data (ESR, e-mail attachment)
Quick and complete responses to USC
saves our clients’ time & money

8. U S C
The Event
Employee files for Unemployment
Company provides separation
information and USC completes
claim form
State investigates claim by
contacting USC
Determination sent to USC
How we partner with you
USC Action
Claim sent to USC by Company or
state unemployment office
USC returns claim to state within
mandated timeframe protecting
employers rights to appeal
USC presents details for correct
decision
USC reviews and discuss with
employer for potential appeal
action
USC’s High Level process examples

9. U S C
The Event
Appeals
Benefit Charges
Tax Rates
Non-Profit Employers
USC Action
USC will set up, advise, and/or
represent you at the disputed
claim hearing
USC will audit each charge and
protest all errors
USC will verify each rate annually
& recommend voluntary
contributions
USC will review and recommend
the least costly method of
financing costs
How we partner with you
USC’s High Level process examples continued
A Sensible Approach to Managing
Unemployment Costs

10. U S C
Non Protestable
 Laid Off
 Poor Performance
 Part Time
When Benefits are Allowed vs. Denied
Protestable
 Voluntary Quits
 Discharge for Cause
 Unable to Work Hours
The State Unemployment Agency will make their decision
based upon the circumstances and documentation which
led to and / or caused the separation.

11. U S C
The USC Difference
 Claims may be sent directly to USC from each state agency,
saving your staff from processing and avoiding late claim
penalties
 A team of specialists are assigned to help you understand the
unemployment system and how it impacts your business
 Each USC team is further supported by consultants
specializing in unemployment law
 Your USC team partners with you in each aspect of the claims
process
 USC provides proactive witness coaching and professional
hearing representation where needed
 Training for your staff and managers on required
documentation to avoid unemployment charges