1. Deepak Raj R Mobile: +91 9742993504
#4/8 RBI staff quarters Email: Deepak.noz@gmail.com
Nandini Layout
Bangalore: 560096
Career Objective:
To work diligentlyunderpressurebothasteamleader& a teammemberin orderto prove to be an assetfor
the companythat givesme scope to update knowledge andskillsinaccordance withthe latesttechnologies
and gainsatisfactionthereof.
Professional Summary:
20th
June 2015 - Present
Company: Aceturtle.com
Designation: Marketplace - Manager
Responsibilities:
Sr Brand Management: - Online
 Brand Managementof Fossil,Puma, FlyingMachine,FCUK,Ray-Ban& Avirate forthe Market Placesof
Amazon.in, Flipkart.com, Snapdeal.com,Myntra.com, Shopclues.com, Paytm.com, Jabong.com, Ebay.in&
Voonik.com.
 Pointof contact for all the Market place activitiesforthe company.Activitiesincludespromotions,
Planning,Creatives,discountsuploads&Bannerupdates.
 promote the productsand identityof acompanyon today'shighlycompetitive marketplace.
 PromotingBrandsViaDigital Marketing,Email Marketing&SMS Campaign.
 Launchinga newproductsuite of SEO, SEM andSMM.
 Coordinatedthe marketingteamoncreative campaignsand promotionefforts,includingEmail campaigns,
Facebookpromotions, SMSCampaigns outreachandmarketinginitiativesforanimprovedend-user
experience
 Marketingplansand initiativestoincrease sales,brandawareness,andtoexecute all marketingfunctions.
 Ensuringall the Sales/discounts/promotiongoeslive bymyteamwithinthe givenSLA.
 Insuringthatthe inventoryiswellallocatedtoall the Market Placessothat the salesare well achieved.
 Responsibleforprovidingthe brandauthorizationlettertothe MarketPlacesrespectively.
 Have beenresponsible forgettingMarketPlace of Voonik.com&Infibeam.comin the company’saccount.
 Marketing& PromotionsforrespectiveBrands&Market Places.
Responsible forDigital Marketing,Advertisement& Promotionsin orderto increase brand awareness&
salesfor respective Brands handledby me.

2. Logistic Responsibilities Related to Marketplaces: -
 Ensuringthat the correct inventory&price isupdatedbythe teamfor the respective MarketPlaces.
 Allocatingthe brandvise inventoryacrossall Marketplaces.
 Checkingthe inventoryuploadedwiththe inventoryupdatedbythe warehouse.
 Responsibleforgettingthe catalogue createdbythe teamandthe same is uploadedwit inthe givenSLA.
 Ensuringthe ordersis processedbythe logisticteamwithinthe providedSLA.
 In case of Marketplace orderreturns/ Cancellationinvestigating the rootcause of the orderreturn bythe
customersandensuringthe same isrectifiedanddoesn'thappenagain.
 Coordinatingwiththe logisticteamandwarehouse teamtoprocessthe orderswiththe SLA.
Financial Responsibilities:
 Ensuring the payment are made on time to Brands.
 Responsible for coordination with the respective finance teams to ensure on time payments.
January 13th
2014 to July 17th
2015
Company: ZOVI.COM
Designation:Key Account Manager & Businessdevelopment
Responsibilities:
 Understand the Catalog Quality development and operations process across
differentbusinesslines.
 Creating a Catalog using Excel for Amazon.in, Flipkart.com, Myntra.com,
Junglee.com,Homeshop18.com& Limeroad.com.
 Creatinga catalogof Apparels&Footwearandsegregatingasperit belongs.
 Uploadingthe catalogsin sellerpanel forrequiredmarketingplaces.
 Resolvingthe errors of uploadedcatalogfile.
 Blockingthe inventory quantityasperthe stocksavailable.
 Preparingdailybasedsalesreportsforall the Marketplaces.
 Creatinginventoryanduploadingstocks.
 UploadinginventoryforJunglee &Flipkart.
Since from February 4th
2013 to January 10th
2014.
Company: Zovi.com
Designation:SEO Executive

3. KeywordsResearch:
Researchingthe bestkeywordsusingtool asGoogle Adwords,withlesscompetitionandhighsearch volume
for highRankingof website.
OnpageOptimization:
BrokenLinkcheck,Keywordsselection,MetaTagging,ContentOptimization,creatingkeywordsandMetatags.
OffPageOptimization:
Responsibilities:
 SearchingEnginesOptimization
 Article submissiontoall the websites
 UpdatingContentUsingHTML.
 LinkBuilding
 Creatinga Blogsand Blogsubmission(blogger.com, wordpress.com, livejournal
.com etc...)
 Social mediamanagement
 Social mediacampaigns
 Contentmanagement
 CreatingSEOtextand landingpage contentandaddinglinkusingHTML
 Producttracker (Compete)
 ProductAnalysis
 BookingMarking
 Custompage creation
Since from January 10th 2011 to June 30th
2012.
Company: CeltycsOutsourcing Pvt. Ltd.
Post: SeniorQuality Analyst
Process: Vodafone
Quality Monitoring
 Monitored prerecorded calls which included rating calls and providing quality
scoresfor improvement.
 Gave feedback on how to improve scores and provided assistance to strengthen
the weakareas.

4.  Helped to provide better satisfaction to the customers by pointing out Customer
painareas
Time & Motion Analysis
 Analyzed time taken by Agents in answering Customer queries by fragmenting
the callsintodifferentcategories.
 Grouped differently tenured agents while analyzing and reporting concern area
to the call center.
 Helped improve the performance of the Agents and the Call center by improve
the AHT
Responsibilities:
 Team size: 14
 Handlingteam& preparingreports&assigningcallsfordailybase targets
 Participatedininternal calibrationswithQualityandOperationsandensuredconsistentscoring.
 Responsible forbeingobjective liaisonwithClientsforanyescalations.
 Trackedcall resultsandconductedtrend analysisbasedonresultsof monitorsandimprovedquality
and trainingneeds.
 Ensuringconsistentimprovementinthe overallQualityandTrainingof the processbydrivingInternal
and External QualityInitiative.
 Increasingoverall effectivenessof the Qualityfunction.
 Ensuringtimelyandconsistentreportingof Qualitytrends.
 Conductingtrainingforbottomquartile performersalongwithprocesstests.
 Attendcall calibrationsessionswithinthe teamaswell aswithclient.
 PreparingPPTand reportsformonthlytargetpresentations
Company: CeltycsOutsourcing Pvt. Ltd.
Post: SeniorQuality Analyst
Process: TTSL
Quality Monitoring& Email units
 Monitored prerecorded calls & Email Unites for technical leased line of networking
whichincludedratingcallsandprovidingqualityscoresforimprovement.
 Checking the quality of Emails giving feedback thru ratings on how to improve
scoresand providedassistance tostrengthenthe weakareas.

5.  Helped to provide better satisfaction to the customers by pointing out Customer
painareas
Time & Motion Analysis
 Analyzed time taken by Agents in answering calls & Emailing to the customer
queriesbyfragmentingthe neithercallsnormailsintodifferentcategories.
 Grouped differently tenured agents while analyzing and reporting concern area
to the call center.
Academics:
BBA (Bachelor of Business Administration) :
Institution : DR. C. V.Raman Institute of Technology
Affiliatedto : DR.C. V. RamanUniversity
Diploma in Computer Technique: Year: 2005 – 2007
Institution : VivekanandaP.U.College
Affiliatedto : MangaloreUniversity.
Secondary School Education: Year: 1995 – 2004
School : IndianEnglishHighSchool
Affiliated to : Board of Examination,Karnataka
Project Experience:
3rd semester
:
PHARMASOFT (healthcare)
Platform : Windows
Members : 4
Language : Visual Basic6.0
Tools : VB & Access

6. Duration : Feb15 to Mar30, 2007.
Description : It isautomatedsoftware usedtostore MedicalstoRetailerdetails
Personal Qualities Gained:
 Enthusiasticandself-confident.
 Good managementandleadershipskills.
 Quicklyadaptingtothe newenvironmentandabilitytolearn.
 To work withpositiveattitude,analyzingall kindsof situationwithhonestefforts.
Personal Profile:
Name : Deepak R
Father’s Name : Raju M
Date of Birth : 20-05-1987
Sex : Male
Marital Status : Single
Nationality : Indian
Languages Known : Kannada, Hindi and English
Hobbies : Playing Pc games & listening to music
Having Excellent Communication Skills, Problem Solving Capacity, Leadership Quality, Team Spirit
and always willing to learn new things in every field. Commitment towards completing tasks and
assignment in time and to the satisfaction of the Management.
Declaration:
I Deepak Raj, hereby declare that, the above given details are true according to my knowledge.
Deepak
PLACE: Bangalore (signature)