1. CURRICULAM VITAE
Deepak B.N
S/o Nagaraj.G
Sri Lakshmi Narasimhaswami Nilaya
#45,Lakshmipura Layout,1stcross
Devasandra K.R.Puram
Bangalore-560036 Mobile:8861755541,8892606689
Email:bndeepak90@gmail.com,bndeepak90@yahoo.com
CAREER OBJECTIVE
I look forward to associate myself with an organization where there is an opportunity to
share challenging avenues, where my educational potential match organization’s growth to
make a niche for myself in the industry to contribute and upgrade my knowledge.
PERSONALITY
 Ability to face new challenges and accept changes.
 Self motivated in work and hard working.
 Good interpersonal skills.
WORK EXPERIENCE: (Total 3.7years)
1.. Company : Futurefocus infotech at client location IBM India Pvt.Ltd
Location : Bangalore
Job Profile :system engineer
Duration :31st
August 2012 – 5th
September 2014
JOB RESPONSIBILITIES:
 Desktop and laptop Monitoring and troubleshooting, Maintaining
 Installation of OS Windows and linux through Norton Ghost Image
 Installation and Configuration of Lotus Notes 8.0,8.5.1,8.5.3 and 9.0
 Installation of Supported Application Softwares.
 Remote Assistance to Desktop & Laptop issue using Remote desktop
and tivoli ayudame console.
 Installing and troubleshooting various operating systems like windows
2000 professional,windows xp,windows 7,and 2003,2008server.
 Ghosting various operating systems for different model of system.
 To ensure latest service packs,Patches,and Anti-virus updates.
 Checking user accounts in work-group and domain systems for
expired passwords,Resetting passwords when necessary.
 Prioritize the incidents analyzing the service and the business impact
and get the high priority issue resolved with minimal business impact
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2. with the help of proper resolver groups and follow up till the issue is
resolved.
 Using Ticketing Tools TSRM and IBM Manage now ticketing
system,Which is SLA driven.
 Creating,Editing,Assigning,Transferring,Incident from TSRM Tool.
 Once we received a ticket from helpdesk,Need to assign a incident to a
particular engineer based on shift timing & type of call.
 Managing the incidents which will occur in the IT infrastructure and
maintaining the agreed upon SLA with the customer.(IBM business
units)
 Driving Technical Teams to find the resolution for priority incidents.
 Chairing the Daily service Review and Wash up calls.
 Interacting with helpdesk & engineers for incident followup &
Escalations.
 Remote Assistance to desktop & Laptop issue using IBM Ayudame &
Remote desktop.
 Installation,Configuration and troubleshooting of all IBM applications
Lotus sametime,lotus Notes client,AT&T,Symantec Antivirus,Think
vantage wireless,WECM and tox-socks,pgp, Citrix in Windows and
Linux OS.
 Installing KVM in open client.
 Handling os problems,Driver problems,Booting problems,Network
problems troubleshooting the boot-up issues by using BART-PE Tool
and WIN-PE tool.
 Working on design changes and design upgrades of notes databases.
 Handling replication issues,Maintaining notes location documents and
server connections.
 Configuring different datacards in windows and linux os
 Creating archive & handling issues like archive settings ,archive
designs and scheduled archiving.
 Handling database encrypting and compacting,Mail capping issues.
 Perform Installation of IBM Customized C4EB Images Windows 7 & Linux
(Red Hat) on desktops & TPs and handle breakdown calls and maintaining
IBM Customized OS.
2.. Company:valuepoint systems pvt Ltd., at client locations of
Huawei technologies and Ernst & Young.
Location:Bangalore Job role: Technical support Engineer
Duration: October 20th
2014 - March 3rd
2016
Client: Huawei Technologies
JOB RESPONSIBILITIES:
 Installation of Software’s
 System Administration Job
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3.  Installing and troubleshooting various Operating Systems
like windows 7,server2003 and server2008 through
manually and through BDD.
 Using ticketing tools Like ITSM HP Service management
tool
 Installation,Configuration and troubleshooting of all
Huawei applications
 Remote Assistance to desktop & Laptop issue using
Huawei espace & Remote desktop.
 Installation and Configuration of Lotus Notes
 Installation of sep antivirus and spes
 Configuring and maintaining Xerox and hp printers
 Installing and configuring anyoffice app and espace
 Creating local mailboxes in lotus notes
 Resetting system domain passwords through hiren boot cd
 Configuring NC Servers and Doing llf for systems
 Mail support: Lotus Notes (Client), Outlook
 Installing and configuring oracle11g serverclient,Plsql
software,Visio,beyond compare,safari using rtools,idesk
Client: Ernst & Young
JOB RESPONSIBILITIES:
 Responsible for fixing Level 1 Engineers escalations by studying case.
 Operating systems: Windows 7 of EYcorporate images.
 Security Tool: PGP Or Symantec endpoint encryption
 Hardening the Citrix RDP systems Nationwide client systems as per hardening
checklist.
 Troubleshooting Citrix RDP system issues.
 Responsible GVM(Globule Vernability Management) Like Disk encryption, Symantec
Endpoint Protection, Symantec Endpoint Encryption.
 Configuring and managing Print Server on Windows Server 2008.
 Troubleshooting inactive SCCM clients.
 Installation, Configuration and troubleshooting of mail client like Microsoft outlook and
Lotus Notes Client
 Setting up video conference with E&Y other locations.
 Troubleshooting video conference related issue.
 Installing and configuring DATACards like TATA Photon+ and Reliance and
Airtel and Lava.
 Troubleshooting Antivirus clients.
 Supporting users by taking remote and fixing the issue efficiently using Team viewer,
RDP,Windows remote assistance and VNC remote tools.
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4.  Managing Network Printers, Antivirus Such as McAfee, Symantec endpoint protection
 Handled all incident tickets for all applications.
 Interact with user to convert the user requirement to functional specification.
PASSPORT DETAILS:
• L7560453
PERSONAL SKILLS:
• Quick learner and Good Team leader skills.
• Can easily mingle with people
EDUCATIONAL QUALIFICATIONS:
• BSC in ITIM From Kuvempu University
• Diploma in E&C From S. J. E.S Polytechnic.
• SSLC From Amara Jyothi School.
CERTIFICATIONS:
MNA course from jetking
COMPUTER TECHNICAL KNOWLEDGE :
 Hardware And Networking.
 Windows Server 2008 Administration
 Linux System Administration.
 Microsoft Exchange Server 2007.
 Lotus notes Administration.
 CCNA
SOFTWARE PROFICIENCY
 Operating Systems :Windows2000,XP,Linux
Windows 7,Windows Server 2008
STRENGTHS:
 Patience,Punctual,Positive Thinking,Effectively Communicable and self confident
HOBBIES:
 Listening to Music and watching movies , playing cricket
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5. PERSONAL PROFILE:
Date of Birth : 1-9-1990
Father’s Name : Nagaraj G
Nationality : Indian
Marital Status : Single
Religion : Hindu
Linguistic Ability : English, Kannada,Telugu,Tamil &.Hindi
DECLARATION
I hereby solemnly declare that information given above is true to the best of my
Knowledge and belief. I also understand that any discrepancy found in the above information
will render me liable for cancellation of my candidature.
Date: Signature
Place: Bangalore (Deepak B.N)
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6. PERSONAL PROFILE:
Date of Birth : 1-9-1990
Father’s Name : Nagaraj G
Nationality : Indian
Marital Status : Single
Religion : Hindu
Linguistic Ability : English, Kannada,Telugu,Tamil &.Hindi
DECLARATION
I hereby solemnly declare that information given above is true to the best of my
Knowledge and belief. I also understand that any discrepancy found in the above information
will render me liable for cancellation of my candidature.
Date: Signature
Place: Bangalore (Deepak B.N)
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