1. Z
DEEPU .V. JACOB
Contact Number:
Mobile: +919886658250
E-mail:
deepak.dvj1@gmail.com
deepak.dvj@gmail.com
Personal Record:
Sex : Male
Nationality : Indian
Marital Status : Married
D.O.B : 28-04-1981
Nationality : Indian Passport
: (E9242442)
PAN No :AHXPJ4901H
Academic Qualification :
MBA in IT from Vinayaka
Mission University
BSc in Computer Science
Bangalore University
AWARDS
IBM BRAVO AWARD: Received
as Best employee in IBM
Brewer of the year 2013 Award:
Received from Client ABI in
Capgemini
Strengths:
 Strong ability to produce
excellent results
independently and in a team
environment, utilizing a "take
charge" attitude, self-
motivation, and commitment.
 Analytical and Organized
with excellent trouble-
shooting capability, and a
capacity to view "whole
picture" while utilizing
technical & management
expertise.
Objective
To obtain a challenging position in a goal-oriented organization, this has a global focus and resources to
shape emerging trends. I intend to use my technical capabilities, analytical & inter-personal skills to
contribute towards project goals, attain job satisfaction and a steady professional growth.
Professional Summary
Total IT Experience : 11+ years
 Working on SAN Storage domain.
 Hands on experience on managing projects.
 Handled Storage Transformation for Leading beverage company NL
 Managing mission critical issue under specific time frames.
 Managing critical migrations projects.
 Experience on EMC VMAX, DMX and VNX Product line in Storage Administration.
 Good Customer facing skills and ability to focus on the issue under any circumstances.
Job Profile- Current
Company : Capgemini INDIA Pvt.
Designation: Senior Consultant Storage /Team Lead (29th Nov 2011- Till Date)
Client : Multiple
Role: Technical delivery lead for SAN
Workings as Technical delivery lead for SAN Infra and also deliver Implementation & Administration
solutions to the client for Capgemini storage infrastructure customer.
Current Project : Credit Agricole
• CA is one of Major bank in France and spread across central Europe.
• As a Delivery Lead for SAN, I am managing 15 people who belong to the team.
• We manage complete SAN infrastructure for this client. Which of 9PB.
• As on my role, I'm handling project work related to SAN infra.
• The project work majorly involves frequent calls with client on Designing, Solution for migration
activities, Planning code up-gradation and Configuration of new storage arrays.
Responsibilities (SAN Storage Specialist):
• Design and Implement the SAN solutions for the Customer.
• Assess the current infrastructure and provide appropriate road map with latest technologies for a
better TCO.
• Determine the customer's technical issues and potential limitations e.g., existing strategic IT plans
and storage technology preferences/assumptions.
• Handled various projects including CMDB enhancements, server patching, application migrations,
firmware upgrades, server build and administration
• Conduct frequent SAN infrastructure audit, whichever is required for delivery.
• Co-ordinate with team members/C&I Team/Account Team and solve the issues, related to
Environment.
• Responsible for management of scope, Coordinating with vendors, communicating periodic
updates on project progress to various stakeholders and closure of the projects.
• I was part of New Capgemini DC build, which was delivered in 3 months
• Ability to understand customer’s business requirements and provide necessary strategy and vision.
• Experience in Information Technology Infrastructure Consulting, design and Outsourcing.

2.  Established track record of
excellent performance with
ability to improve and
maintain team & business
parameters.
• Part of HGI project (Migrating data from multi vendor storage array to EMC array).
Achievements:
• Was part of one of the few chosen member team by client, for managing projects and technical
support.
• Various Appreciations by clients for successful implementation of projects within scope and time.
• Appreciation by internal organization through rewards & recognition.
Certifications & Trainings
 PRINCE 2 Certified.
 VNX Administration
 EMCISA ISM Course Certified (STF - Storage Technology Foundations)
 EMC Clariion Specialist.
 70-290 Installing, Configuring & Administering, Microsoft 2003 Server.
 A+ Certification from Roman Technologies.
 Basic Technical training for NetApp - Data ONTAP 8
 Training on SAN,NAS and CAS concepts
 Training on Evolution of Storage devices and products
Career History
Company : IBM India Pvt Ltd, Bangalore.
Designation: SAN Storage Specialist/Team Lead (17th Nov 2008- 25th
Nov 2011)
Client : Telstra (ANZ Account)
Responsibilities(SAN Storage Specialist):
SAN Implementation :
• Understand the storage requirement of the customer.
• As a Team Lead for SAN, I am managing 35 people who belong to the team, by maintaining
various reports, attending meeting and keeping a health relationship with the customer.
• Primary responsibility of allocating and preparing storage on DMX boxes/Clariion to aid in
Storage expansion.
• Review and design discussions on identified storage requirement on application/server basis.
• Recommend for the host driver and patch upgrades if required.
• Compatibility check and testing of main components of a SAN network.
• Identifying mandatory/optional upgrades to the components.
• Identifying scope and impact of scheduled SAN activities on current SAN set
up with primary planning, alternative options and backout procedure risk analysis.
• Extensive hands on experience on Cisco FC switches including switch preparation, port allocation
and zoning for SAN Host management through EMC Control Center.
• Hands on experience with Storage applications like ECC, CFM, and Connectrix Manager. Symcli
and Navisphere
• Root cause analysis of performance issue with hardware troubleshooting and resolution analysis
• Documentation and track review of storage implementation at project level with report generation
experience.
• Knowledge on V-Max architect and practical experience on V-Max provisioning.
• Theoretical knowledge on EMC replication technology (EMC Time Finder and SRDF).
• Theoretical knowledge on EMC Symmetrix Optimizer and Virtual Provisioning.

3. Company : WIPRO TECHNOLOGIES, Bangalore.
Designation: SAN System Storage Engineer (Dec 2006 – Nov 2008)
Client : EMC Global.
Job description: Worked on EMC CAS and SAN environments, which involves troubleshooting various
problems related to Storage Area networks, interacting with customers and vendors across the world and
working with them to fix faults within the service level agreement with EMC
Technical Skills:
Team Member (CAS) L2/L3 Process for Dial Homes
• Providing L2 Support to the client for Centera series.
• Retrieving data during DU and DL scenario through File Forensic.
• Assisting the customer Engineer in performing a FA boot, D2D Recovery and Node Transplant.
• Worked on HIB (High Incoming Boxes) for Centera.
• Have managed the shift as a Shift Lead.
• Given On Job Training to the new joiners.
Clariion Support:
Was nominated, underwent Cross product training on Clariion and worked on Clariion products:
Responsibilities included:
• Maintenance and administration of EMC Clariion CX Series storage Arrays.
• Used EMC Powerlink knowledgebase and primus for problem resolution.
• Used Navisphere manager and Navicli for administration of EMC Clariion.
• Troubleshooting Zoning in the Fiber channel switches and LUN Masking in Storage Array.
• Troubleshooting LUNs and assigning them to different servers in SAN and DAS setup.
• Worked on the Clariion Replication Concepts in SAN (Snap View, Mirror view, SAN Copy,
Powerpath).
• Dial in remotely to the monitoring stations for individual storage box and investigate the
errors reported by the array. Work to solve or dispatch CE to field for the further action.
• Providing technical solutions to different customer.
• Stay current on technical specifications and hardware requirements of EMC software
products, including new and soon to be released products.
Knowledge of other EMC Products:
• SAN and NAS fundamentals.
• Clariion Replication Concepts in SAN (Snap View, Mirror view, SAN Copy, Powerpath).
• Troubleshooting various storage related issues to different type of servers connected in the SAN
Environment.
Info Services Pvt Ltd, Bangalore.
Designation: Worked as System Administrator (April 2005 to Dec 2006)
Client : IBM India Pvt

4. Responsibilities include:
• Install Configure and Administration of Windows 2000 & 2003 active directory service.
• Installing and configuring DNS, DHCP, and WINS Servers.
• Installing and configuring network printers
• Providing a L1 support for IBM servers(X series) and Printers.
• Coordinating with different teams & User for the IT Requirements
• Data restoration / system configuration while system Upgrading.
• Managing 3000 end user and 15 network printer
• Hardware and Network Maintenance
• System Trouble Shootings, Installations and configuring all Client based software’s
• FTP uploads and downloads.
• Systems setup, Upgrade and patch Installation
• To Configure, administer and perform basic troubleshooting on printers.
• Add Peripheral Devices to the system.
• Installed and Configured MS Office Products, Lotus Notes.
• Installed and Configured Lotus Notes.
Info Services Pvt Ltd, Bangalore. May 2003 to March 2005
Worked as Resident Engineer in IBM Pvt Ltd for 10 Months.
Responsibilities include:
• Handle Breakdown calls and maintaining of IBM customized Windows 2000/XP.
• Installation of IBM C4EB Images of Windows 2000/XP Professional.
• Installing, configuring, troubleshooting and maintaining of Mail Client IBM Lotus Client 6.0.2
• Maintaining & handling hardware calls on IBM Think Center, Net Vista PCs.
• Responsible for the maintenance of the systems Infrastructure, Consisting of Windows Platform.
• To Configure, administer and perform troubleshooting on printers.
• Add Peripheral Devices to the system.
• Attending User Desktop problems
• Installed and Configured MS Office Products.
• Managing 5000 IBM Pc’s and 200 Servers.
Declaration:
I hereby declare that the above said particulars are best of my knowledge and belief.
Deepu V Jacob