1. Deff P. Blaisdell O.
La Chorrera
Barriada Revolución
Home: 3237
Cell Phone: 6670-9269
Phone: (507)258-9288
ID: 8 – 821 - 2443
ACADEMIC FORMATION
2007 Universidad Interamericana de Panamá
Networking Engineering.
2006 Centro Bilingüe Vista Alegre
Barchelor´s Degree in Science.
Languages: Spanish and English
Special Courses: CCNA I Y II of Cisco Systems.
Universidad Interamericana de Panamá
Works Experience (From newest to oldest)
2015 to October 2016
W.W. Grainger INC.
Order Management Specialist (Supply Chain)
Functions: Direct relationship with suppliers to ensure that the warehouses are with the products in
the time promised, coordinate transportation with carriers and verify invoices, BOL, and tracking
information. Negotiate price and availability with suppliers is a most.
2013 to 2015
SITEL Panama
Learning Specialist (Nokia)
Functions: Deliver training thru all the campaign and update the agents on new products that
Nokia launch constantly.
2011 to 2013
SITEL Panama
GTAC MENTOR (Nokia)
Functions: Technical support level 2, Provide support to the agents on the floor,

2. As well as feedback, QA, and customer service.
2009-2010
LG Electronics.
Service Specialist Home Appliances
Functions: Verify and check that the Customer Service standards are correctly provided. As well as
provide refresher training to agents on newest LG appliances.
2007-2009
Dell Panama
Dell Panamá
Sales Representative
Functions: Selling parts for US customers for Around 6 months and been promoted to
Latin America Spare Parts, doing high level metrics, Using selling skills and the standard technical skills.
2007-2007
SITEL Panama
Customer service agent.
Customer Service and technical support department
Functions: We provide technical support for Cox Communications for U.S. customers; developing basic
troubleshooting and an excellent quality to our customers.
Computer Knowledge
Operating Systems: Windows XP Professional, Windows Vista
Basic, home, Basic, ultimate, and Windows 7.
Programs: Microsoft Office, (Word, Excel, Power Point and
Internet). Avaya CMS, NICE, Siebel, SAP
Personal Data
Date of Birth January 3rd 1989
Age: 27 years
Nationality: Panamenian
Marital status: Single
Personal References:
Katherine Codrington David Valencia
Maritime Specialist Translator and Interpreter

3. Phone: 6693-2715 Phone: 667 - 76008