8. MT. KILI
GREEN FIELD
PERSONAL VALUES
INTERNET
CONSULTANT
LAYOFF
LOSER
LOSS
GO
BEARS!
ZAPPOS
COMPANY VALUES
ROCK BOTTOM
REAL LOSS
TIME
-
+
HAPPINESS
OH
@#$
%
9. “DEPEND[ENT] UPON OURSELVES.”
“…THE MEANING AND THE PURPOSE OF LIFE, THE WHOLE
AIM AND END OF HUMAN EXISTENCE.”
“…THE SETTLING OF THE SOUL INTO ITS MOST
APPROPRIATE SPOT.”
HAPPINESS IS…
11. CULTURE AND CUSTOMER SERVICE
$2B COMPANY
1999 – TODAY
„01 „02 „06„03 „04 „05 „07„00 „08
GrossSales$MM
$1,000
800
600
400
200
NOV „09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING