While 42.1 percent of respondents to a recent Deloitte poll expect government agency scrutiny of product safety to increase through 2017, just 15.1 percent are fully prepared to manage a product safety or quality crisis. More than 1,400 professionals participated in a Deloitte Dbriefs webcast, titled “Product quality and safety management: An end-to-end, data-driven approach,” held July 19, 2016. Poll respondents were from sectors including: technology (7.4 percent); retail, wholesale and distribution (6.5 percent); travel and hospitality services (6.4 percent); consumer products (4.8 percent); industrial products and services (4.7 percent); life sciences (3.7 percent); and automotive (3.3 percent). http://www2.deloitte.com/us/en/pages/dbriefs-webcasts/events/july/2016/dbriefs-product-quality-and-safety-management-an-end-to-end-data-driven-approach.html?id=us:2sm:3ss:prodsaf:awa:adv:100516

1. Product quality and safety management:
An end-to-end, data-driven approach
Deloitte Poll, results from July 19, 2016

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Methodology
More than 1,400 professionals
participated in a Deloitte Dbriefs webcast,
titled “Product quality and safety
management: An end-to-end, data-driven
approach,” on July 19, 2016. Poll respondents
were from sectors including: technology (7.4
percent); retail, wholesale and distribution
(6.5 percent); travel and hospitality services
(6.4 percent); consumer products (4.8
percent); industrial products and services
(4.7 percent); life sciences (3.7 percent); and
automotive (3.3 percent).
To replay the Deloitte Dbriefs webcast, visit
the archive online.

3. Copyright © 2016 Deloitte Development LLC. All rights reserved. 3
Votes received: 1,961
Do you expect government agency scrutiny of product safety and
quality will change in the next 12 months?
25.1% Don’t know/not applicable
Yes—Increase
42.1%
No Change
27.3%
Yes—Decrease
5.5%

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Yes No
Votes received: 1,964
Has your company experienced business disruption due to a
product compliance, safety, or quality-related issue during the
past 12 months?
36.8% Don’t know/not applicable
19.2% 44%

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Consumer
Products
Automotive Life Sciences Industrial
Products &
Services
Technology Travel, Hospitality
& Services
Percentage of “Yes” responses by industry
Votes received: 1,964
Has your company experienced business disruption due to a
product compliance, safety, or quality related issue during the
past 12 months? – Industry cut
38.5 35.6 34.8 17.836.4 14.1

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How prepared do you feel your organization is to quickly and
effectively manage a product safety or quality crisis?
Somewhat PreparedNot Prepared Fully Prepared
40.3%8.6% 15.1%
Votes received: 1,159
36.0% Don’t know/not applicable

7. Copyright © 2016 Deloitte Development LLC. All rights reserved. 7
Votes received: 1,935
How would you describe the maturity of your organization’s
product integrity program?
37.2% Don’t know/not applicable
Performing LeadingDevelopingLagging
12.1%23.5%20.8%6.4%

8. Copyright © 2016 Deloitte Development LLC. All rights reserved. 8
Votes received: 1,475
How would you describe your organization’s use of predictive
analytics for product safety and quality management?
52.6% Don’t know/not applicable
12.7%
11.3%
17.8%
5.6%
Beginning-We've just secured predictive
analytics technology, but they aren't
operational yet
Growing-We have predictive analytics
capabilities, but are still working to
optimize use
Advanced-We use advanced predictive
analytics to help prevent, prepare for
and manage events
Absent-We don't use predictive analytics
for recalls

9. Copyright © 2016 Deloitte Development LLC. All rights reserved. 9
Shelley Pfaendler
Public Relations
Deloitte Services LP
spfaendler@deloitte.com
Full press release available on Deloitte.com
Media contact

10. The statements in this report reflect the aggregation of poll responses and are not intended to reflect facts or opinions of
any entities. All data, charts and statistics referenced and presented, as well as the representations made and opinions
expressed, unless specifically described otherwise, pertain only to the participants and their responses to the Deloitte poll.
The information obtained during the poll was taken “as is” and was not validated or confirmed by Deloitte.
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