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Product quality and safety management an end to-end, data-driven approach

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While 42.1 percent of respondents to a recent Deloitte poll expect government agency scrutiny of product safety to increase through 2017, just 15.1 percent are fully prepared to manage a product safety or quality crisis. More than 1,400 professionals participated in a Deloitte Dbriefs webcast, titled “Product quality and safety management: An end-to-end, data-driven approach,” held July 19, 2016. Poll respondents were from sectors including: technology (7.4 percent); retail, wholesale and distribution (6.5 percent); travel and hospitality services (6.4 percent); consumer products (4.8 percent); industrial products and services (4.7 percent); life sciences (3.7 percent); and automotive (3.3 percent). http://www2.deloitte.com/us/en/pages/dbriefs-webcasts/events/july/2016/dbriefs-product-quality-and-safety-management-an-end-to-end-data-driven-approach.html?id=us:2sm:3ss:prodsaf:awa:adv:100516

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Product quality and safety management an end to-end, data-driven approach

  1. 1. Product quality and safety management: An end-to-end, data-driven approach Deloitte Poll, results from July 19, 2016
  2. 2. Copyright © 2016 Deloitte Development LLC. All rights reserved. 2 Methodology More than 1,400 professionals participated in a Deloitte Dbriefs webcast, titled “Product quality and safety management: An end-to-end, data-driven approach,” on July 19, 2016. Poll respondents were from sectors including: technology (7.4 percent); retail, wholesale and distribution (6.5 percent); travel and hospitality services (6.4 percent); consumer products (4.8 percent); industrial products and services (4.7 percent); life sciences (3.7 percent); and automotive (3.3 percent). To replay the Deloitte Dbriefs webcast, visit the archive online.
  3. 3. Copyright © 2016 Deloitte Development LLC. All rights reserved. 3 Votes received: 1,961 Do you expect government agency scrutiny of product safety and quality will change in the next 12 months? 25.1% Don’t know/not applicable Yes—Increase 42.1% No Change 27.3% Yes—Decrease 5.5%
  4. 4. Copyright © 2016 Deloitte Development LLC. All rights reserved. 4 Yes No Votes received: 1,964 Has your company experienced business disruption due to a product compliance, safety, or quality-related issue during the past 12 months? 36.8% Don’t know/not applicable 19.2% 44%
  5. 5. Copyright © 2016 Deloitte Development LLC. All rights reserved. 5 Consumer Products Automotive Life Sciences Industrial Products & Services Technology Travel, Hospitality & Services Percentage of “Yes” responses by industry Votes received: 1,964 Has your company experienced business disruption due to a product compliance, safety, or quality related issue during the past 12 months? – Industry cut 38.5 35.6 34.8 17.836.4 14.1
  6. 6. Copyright © 2016 Deloitte Development LLC. All rights reserved. 6 How prepared do you feel your organization is to quickly and effectively manage a product safety or quality crisis? Somewhat PreparedNot Prepared Fully Prepared 40.3%8.6% 15.1% Votes received: 1,159 36.0% Don’t know/not applicable
  7. 7. Copyright © 2016 Deloitte Development LLC. All rights reserved. 7 Votes received: 1,935 How would you describe the maturity of your organization’s product integrity program? 37.2% Don’t know/not applicable Performing LeadingDevelopingLagging 12.1%23.5%20.8%6.4%
  8. 8. Copyright © 2016 Deloitte Development LLC. All rights reserved. 8 Votes received: 1,475 How would you describe your organization’s use of predictive analytics for product safety and quality management? 52.6% Don’t know/not applicable 12.7% 11.3% 17.8% 5.6% Beginning-We've just secured predictive analytics technology, but they aren't operational yet Growing-We have predictive analytics capabilities, but are still working to optimize use Advanced-We use advanced predictive analytics to help prevent, prepare for and manage events Absent-We don't use predictive analytics for recalls
  9. 9. Copyright © 2016 Deloitte Development LLC. All rights reserved. 9 Shelley Pfaendler Public Relations Deloitte Services LP spfaendler@deloitte.com Full press release available on Deloitte.com Media contact
  10. 10. The statements in this report reflect the aggregation of poll responses and are not intended to reflect facts or opinions of any entities. All data, charts and statistics referenced and presented, as well as the representations made and opinions expressed, unless specifically described otherwise, pertain only to the participants and their responses to the Deloitte poll. The information obtained during the poll was taken “as is” and was not validated or confirmed by Deloitte. This presentation contains general information only and Deloitte is not, by means of this presentation, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This presentation is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained by any person who relies on this presentation. As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2016 Deloitte Development LLC. All rights reserved.

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