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A snapshot of today’s residential electricity customers
American consumers are starting to feel better about the economy
and growing supply of domestic energy resources, but they remain
committed to reducing their electricity consumption, according to
the Deloitte Resources 2015 Study. The survey of more than 1,500
household decision makers finds consumers have largely focused
on basic tactics to cut their energy use and are not following
through on their intentions to invest in more capital-intensive
measures such as rooftop solar panels or smart energy apps.
Nonetheless, their interest in more advanced energy management
tactics persists, creating opportunities for electricity providers who
can make the right offer.
About the Deloitte Center for Energy Solutions
The Deloitte Center for Energy Solutions (the “Center”) provides a forum for innovation, thought leadership, groundbreaking research, and industry
collaboration to help companies solve the most complex energy challenges. Through the Center, Deloitte’s Energy & Resources Group leads the debate
on critical topics on the minds of executives — from the impact of legislative and regulatory policy, to operational efficiency, to sustainable and profitable
growth. We provide comprehensive solutions through a global network of specialists and thought leaders. With locations in Houston and Washington,
DC, the Center offers interaction through seminars, roundtables, and other forms of engagement, where established and growing companies can come
together to learn, discuss, and debate.
www.deloitte.com/energysolutions
Follow the Center on Twitter @Deloitte4Energy
As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal
structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
Copyright © 2015 Deloitte Development LLC. All rights reserved.
Member of Deloitte Touche Tohmatsu Limited
Deloitte Center
for Energy Solutions
Source: Deloitte Resources 2015 Study | Download the full report to learn more
www.deloitte.com/us/resources
2.	 45% are replacing
old appliances with more
energy efficient ones45%
10.	90% expect to use
less or the same
amount of electricity in
the next year
90%
6.	 35% are installing
energy efficient
windows or doors35%
12.	12% have participated
in online energy
savings contests12%
1.	 58% rank gas-powered
cars and hybrids among
their top two preferred
vehicle types
58%
5.	 27% would likely
purchase a smart energy
system starting at $17527%
3.	 38% would be interested
in sourcing cable TV
service from their
electricity provider
38%
13.	28% have received
energy savings tips
via social media28%
8.	 3% have solar panels
on primary residence
but 38% are interested
in installing them
3%
7.	 63% are replacing older
incandescent bulbs
with compact florescent
light bulbs
63%
9.	 48% are trying to
conserve hot water by
taking shorter showers
or turning down the
water heater
48%
4.	 5% are using a
smart energy app to
control/reduce energy
consumption
5%
14.	8% use a timer on water
heaters that turns off
during sleeping hours8%
11.	48% feel it is extremely/
very important that
part of their electricity
come from renewables
48%
1 2
3
4
6
7
8
12 13 14
9
11
10
68°
5

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A snapshot of today’s residential electricity customers

  • 1. A snapshot of today’s residential electricity customers American consumers are starting to feel better about the economy and growing supply of domestic energy resources, but they remain committed to reducing their electricity consumption, according to the Deloitte Resources 2015 Study. The survey of more than 1,500 household decision makers finds consumers have largely focused on basic tactics to cut their energy use and are not following through on their intentions to invest in more capital-intensive measures such as rooftop solar panels or smart energy apps. Nonetheless, their interest in more advanced energy management tactics persists, creating opportunities for electricity providers who can make the right offer. About the Deloitte Center for Energy Solutions The Deloitte Center for Energy Solutions (the “Center”) provides a forum for innovation, thought leadership, groundbreaking research, and industry collaboration to help companies solve the most complex energy challenges. Through the Center, Deloitte’s Energy & Resources Group leads the debate on critical topics on the minds of executives — from the impact of legislative and regulatory policy, to operational efficiency, to sustainable and profitable growth. We provide comprehensive solutions through a global network of specialists and thought leaders. With locations in Houston and Washington, DC, the Center offers interaction through seminars, roundtables, and other forms of engagement, where established and growing companies can come together to learn, discuss, and debate. www.deloitte.com/energysolutions Follow the Center on Twitter @Deloitte4Energy As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. Copyright © 2015 Deloitte Development LLC. All rights reserved. Member of Deloitte Touche Tohmatsu Limited Deloitte Center for Energy Solutions Source: Deloitte Resources 2015 Study | Download the full report to learn more www.deloitte.com/us/resources 2. 45% are replacing old appliances with more energy efficient ones45% 10. 90% expect to use less or the same amount of electricity in the next year 90% 6. 35% are installing energy efficient windows or doors35% 12. 12% have participated in online energy savings contests12% 1. 58% rank gas-powered cars and hybrids among their top two preferred vehicle types 58% 5. 27% would likely purchase a smart energy system starting at $17527% 3. 38% would be interested in sourcing cable TV service from their electricity provider 38% 13. 28% have received energy savings tips via social media28% 8. 3% have solar panels on primary residence but 38% are interested in installing them 3% 7. 63% are replacing older incandescent bulbs with compact florescent light bulbs 63% 9. 48% are trying to conserve hot water by taking shorter showers or turning down the water heater 48% 4. 5% are using a smart energy app to control/reduce energy consumption 5% 14. 8% use a timer on water heaters that turns off during sleeping hours8% 11. 48% feel it is extremely/ very important that part of their electricity come from renewables 48% 1 2 3 4 6 7 8 12 13 14 9 11 10 68° 5