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Building an ABM
Charter
Setting the foundation for your ABM Planning
Jessica Fewless
Client Partner
1
Kathy Macchi
Co-Founder, EVP of Services
© Inverta 2022 | Confidential | All Rights Reserved.
Why should you start with a charter?
2
A proper charter takes some time, but is incredibly important (and useful!)
Agree on how to
evaluate ABM’s
impact and success
Clearly articulate
“Why ABM”?
Align the organization
around an ABM
“North Star”
Differences by company size or complexity
Enterprise: Usually wrangling a lot of executive stakeholders. Often times a pilot for a GTM strategy with large accounts.
Midmarket: Establishing what ABM is and is NOT. Often time a pilot for converting demand gen, to smarter more efficient GTM.
© Inverta 2022 | Confidential | All Rights Reserved.
6 Key Areas of an ABM Charter
3
3
Opportunity Statement
Objectives /Goals
Program Vision
Critical Success Factors
Account Selection Criteria
Measuring Success
© Inverta 2022 | Confidential | All Rights Reserved.
6 Key Areas of an ABM Charter
4
4
Opportunity Statement
Objectives /Goals
Program Vision
Critical Success Factors
Account Selection Criteria
Measuring Success
Opportunity Statement:
Why are you considering an ABM
approach? What is the value you hope to
gain? This should tee up your objectives for
the program.
© Inverta 2022 | Confidential | All Rights Reserved.
6 Key Areas of an ABM Charter
5
5
Opportunity Statement
Objectives /Goals
Program Vision
Critical Success Factors
Account Selection Criteria
Measuring Success
Program Vision:
What is the longer-term strategy? The current
opportunity may just be a pilot for where you
eventually want to take your ABM program.
© Inverta 2022 | Confidential | All Rights Reserved.
6 Key Areas of an ABM Charter
6
6
Opportunity Statement
Objectives /Goals
Program Vision
Critical Success Factors
Account Selection Criteria
Measuring Success
Objectives/Goals:
Outline what you want to accomplish with your
ABM program. These should align with the stated
opportunity. Your program will be evaluated based
on how well you achieve your objectives.
© Inverta 2022 | Confidential | All Rights Reserved.
6 Key Areas of an ABM Charter
7
7
Opportunity Statement
Objectives /Goals
Program Vision
Critical Success Factors
Account Selection Criteria
Measuring Success
Account Selection Criteria:
What are the attributes that would qualify an account for
the ABM program?
• ABM 1:1 & 1:Few - Selection of accounts is high profile and
should be a very rigorous and deliberate process. Not every
account is a candidate.
• ABM 1: Many - Rigor around ICP, appropriate size of the list,
using data from an ABM platform, intent vendors, etc.
© Inverta 2022 | Confidential | All Rights Reserved.
6 Key Areas of an ABM Charter
8
8
Opportunity Statement
Objectives /Goals
Program Vision
Critical Success Factors
Account Selection Criteria
Measuring Success
Measuring Success:
What criteria will you use to assess if your
ABM is successful? What metrics will
Sales and Marketing agree on to
measure the impact? Metrics can be
qualitative and quantitative.
© Inverta 2022 | Confidential | All Rights Reserved.
6 Key Areas of an ABM Charter
9
9
Opportunity Statement
Objectives /Goals
Program Vision
Critical Success Factors
Account Selection Criteria
Measuring Success
Critical Success Factors:
Understand the reality of your current
situation and communicate the key
elements that are essential for your
program to be impactful.
ABM Selection Criteria
10
© Inverta 2022 | Confidential | All Rights Reserved.
ABM 1:1 Account Selection Criteria Example
Criteria Details Rationale
Executive / Corp priorities
known
YES/NO (NO is a disqualifier).
This is the most important and required criteria. If we don’t know corporate
priorities we spend thousands of dollars a year in hyper-custom marketing program
where we are guessing what they care about.
Champion / Exec Sponsor YES/NO (NO is a disqualifier).
We need a champion who will be our sponsor, provide us an opportunity to
meet the right stakeholders and will promote us within the company. They
provide insight to us about their initiatives, influencers and decision-makers
plus provide feedback on our custom content and programs.
Account Potential $750k+ revenue potential an 18-month period The ABM program is for driving substantial revenue.
Multi threaded / Friendly
Contacts
YES/NO (NO is a disqualifier)
This does not mean at the exec level or multiple champs. This means multiple
POCs and friendlies at the Mgr/Director level. If our main POC quits or goes
dark, we need others who will take our calls and give us internal insight.
Highly licensed, under-deployed YES/NO (NO is a disqualifier)
Accounts that have brought into our vision but have not rolled out solutions are
accounts that can be a risk.
Scope of Decision
Enterprise-Wide decision being made in less
than 6 months (YES is a disqualifier)
The 1:1 ABM program is intended to support an account for a year or more to
help build relationships and support and progress opportunities. Once an
account is selected it takes 2-3 months for programs to go live and with a short
time frame, inclusion in the program would not be worthwhile.
© Inverta 2022 | Confidential | All Rights Reserved.
1:Many Account List Sizing
12
Critical Success Factors
13
© Inverta 2022 | Confidential | All Rights Reserved. 14
Key Considerations for ABM Success
1
3
4
2 5
6
GTM Strategy
How does your GTM impact your ability
to successfully execute ABM?
Organizational
Readiness
Technology
Will your tech stack (sales and
marketing) support an ABM effort?
Marketing Resourcing
Do you have a team with the right
experience and structure for ABM?
This includes resources and budget.
Culture
Is your organization set up to embrace
and execute ABM?
Sales Structure & Alignment
Does your sales team have the right
mindset, inner workings and approach
to execute ABM?
Centricity: Product vs Customer
What kind of messaging does your
organization use in it’s GTM?
This includes having the capabilities to create
customer focused content.
© Inverta 2022 | Confidential | All Rights Reserved.
ABM 1:Many Charter - Finished Product
15
15
Opportunity Statement
Objectives /Goals
Program Vision
Critical Success Factors
• Accounts in North America with the following attributes
• Prospects: $100m in annual revenue and SAP as their
ERP system
• Customers: Accounts with one product only (accounts with
at two products are 90% more likely to renew)
Account Selection Criteria
Measuring Success
Develop a new methodology for generating and accelerating
pipeline that is more efficient, repeatable and predictable.
ABM as the primary GTM engine, for both new business as
well as customer expansion. A truly blended ABM strategy
mapped to revenue needs.
• Accelerate pipeline generation engine to make up for Q1/Q2
pipeline shortfall
• Leverage ABM to increase close rates and funnel velocity
• Develop a motion that can integrate with Sales processes
• Target customers with relevant offers for expansion
• Gaining true alignment and accountability with Sales
• Ability to optimize and leverage technology to scale efforts
• Ample funding from Finance to ensure impact and success
• Development of dashboards and the discipline around
optimization of campaigns
• Increase close rates by 3%
• Improve engagement by 10% (relevant offers should drive this)
• Broaden the use of Content Hubs by Sales by 25%
• Expand the number of reps making quota by 10%
© Inverta 2022 | Confidential | All Rights Reserved.
Who is Inverta?
We are a women-owned B2B firm comprised of
experienced marketers who have built and
delivered high-impact demand and revenue
strategies for B2B brands.
16
© Inverta 2022 | Confidential | All Rights Reserved.
Thank You

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ABM Charter Template and Explanation

  • 1. Building an ABM Charter Setting the foundation for your ABM Planning Jessica Fewless Client Partner 1 Kathy Macchi Co-Founder, EVP of Services
  • 2. © Inverta 2022 | Confidential | All Rights Reserved. Why should you start with a charter? 2 A proper charter takes some time, but is incredibly important (and useful!) Agree on how to evaluate ABM’s impact and success Clearly articulate “Why ABM”? Align the organization around an ABM “North Star” Differences by company size or complexity Enterprise: Usually wrangling a lot of executive stakeholders. Often times a pilot for a GTM strategy with large accounts. Midmarket: Establishing what ABM is and is NOT. Often time a pilot for converting demand gen, to smarter more efficient GTM.
  • 3. © Inverta 2022 | Confidential | All Rights Reserved. 6 Key Areas of an ABM Charter 3 3 Opportunity Statement Objectives /Goals Program Vision Critical Success Factors Account Selection Criteria Measuring Success
  • 4. © Inverta 2022 | Confidential | All Rights Reserved. 6 Key Areas of an ABM Charter 4 4 Opportunity Statement Objectives /Goals Program Vision Critical Success Factors Account Selection Criteria Measuring Success Opportunity Statement: Why are you considering an ABM approach? What is the value you hope to gain? This should tee up your objectives for the program.
  • 5. © Inverta 2022 | Confidential | All Rights Reserved. 6 Key Areas of an ABM Charter 5 5 Opportunity Statement Objectives /Goals Program Vision Critical Success Factors Account Selection Criteria Measuring Success Program Vision: What is the longer-term strategy? The current opportunity may just be a pilot for where you eventually want to take your ABM program.
  • 6. © Inverta 2022 | Confidential | All Rights Reserved. 6 Key Areas of an ABM Charter 6 6 Opportunity Statement Objectives /Goals Program Vision Critical Success Factors Account Selection Criteria Measuring Success Objectives/Goals: Outline what you want to accomplish with your ABM program. These should align with the stated opportunity. Your program will be evaluated based on how well you achieve your objectives.
  • 7. © Inverta 2022 | Confidential | All Rights Reserved. 6 Key Areas of an ABM Charter 7 7 Opportunity Statement Objectives /Goals Program Vision Critical Success Factors Account Selection Criteria Measuring Success Account Selection Criteria: What are the attributes that would qualify an account for the ABM program? • ABM 1:1 & 1:Few - Selection of accounts is high profile and should be a very rigorous and deliberate process. Not every account is a candidate. • ABM 1: Many - Rigor around ICP, appropriate size of the list, using data from an ABM platform, intent vendors, etc.
  • 8. © Inverta 2022 | Confidential | All Rights Reserved. 6 Key Areas of an ABM Charter 8 8 Opportunity Statement Objectives /Goals Program Vision Critical Success Factors Account Selection Criteria Measuring Success Measuring Success: What criteria will you use to assess if your ABM is successful? What metrics will Sales and Marketing agree on to measure the impact? Metrics can be qualitative and quantitative.
  • 9. © Inverta 2022 | Confidential | All Rights Reserved. 6 Key Areas of an ABM Charter 9 9 Opportunity Statement Objectives /Goals Program Vision Critical Success Factors Account Selection Criteria Measuring Success Critical Success Factors: Understand the reality of your current situation and communicate the key elements that are essential for your program to be impactful.
  • 11. © Inverta 2022 | Confidential | All Rights Reserved. ABM 1:1 Account Selection Criteria Example Criteria Details Rationale Executive / Corp priorities known YES/NO (NO is a disqualifier). This is the most important and required criteria. If we don’t know corporate priorities we spend thousands of dollars a year in hyper-custom marketing program where we are guessing what they care about. Champion / Exec Sponsor YES/NO (NO is a disqualifier). We need a champion who will be our sponsor, provide us an opportunity to meet the right stakeholders and will promote us within the company. They provide insight to us about their initiatives, influencers and decision-makers plus provide feedback on our custom content and programs. Account Potential $750k+ revenue potential an 18-month period The ABM program is for driving substantial revenue. Multi threaded / Friendly Contacts YES/NO (NO is a disqualifier) This does not mean at the exec level or multiple champs. This means multiple POCs and friendlies at the Mgr/Director level. If our main POC quits or goes dark, we need others who will take our calls and give us internal insight. Highly licensed, under-deployed YES/NO (NO is a disqualifier) Accounts that have brought into our vision but have not rolled out solutions are accounts that can be a risk. Scope of Decision Enterprise-Wide decision being made in less than 6 months (YES is a disqualifier) The 1:1 ABM program is intended to support an account for a year or more to help build relationships and support and progress opportunities. Once an account is selected it takes 2-3 months for programs to go live and with a short time frame, inclusion in the program would not be worthwhile.
  • 12. © Inverta 2022 | Confidential | All Rights Reserved. 1:Many Account List Sizing 12
  • 14. © Inverta 2022 | Confidential | All Rights Reserved. 14 Key Considerations for ABM Success 1 3 4 2 5 6 GTM Strategy How does your GTM impact your ability to successfully execute ABM? Organizational Readiness Technology Will your tech stack (sales and marketing) support an ABM effort? Marketing Resourcing Do you have a team with the right experience and structure for ABM? This includes resources and budget. Culture Is your organization set up to embrace and execute ABM? Sales Structure & Alignment Does your sales team have the right mindset, inner workings and approach to execute ABM? Centricity: Product vs Customer What kind of messaging does your organization use in it’s GTM? This includes having the capabilities to create customer focused content.
  • 15. © Inverta 2022 | Confidential | All Rights Reserved. ABM 1:Many Charter - Finished Product 15 15 Opportunity Statement Objectives /Goals Program Vision Critical Success Factors • Accounts in North America with the following attributes • Prospects: $100m in annual revenue and SAP as their ERP system • Customers: Accounts with one product only (accounts with at two products are 90% more likely to renew) Account Selection Criteria Measuring Success Develop a new methodology for generating and accelerating pipeline that is more efficient, repeatable and predictable. ABM as the primary GTM engine, for both new business as well as customer expansion. A truly blended ABM strategy mapped to revenue needs. • Accelerate pipeline generation engine to make up for Q1/Q2 pipeline shortfall • Leverage ABM to increase close rates and funnel velocity • Develop a motion that can integrate with Sales processes • Target customers with relevant offers for expansion • Gaining true alignment and accountability with Sales • Ability to optimize and leverage technology to scale efforts • Ample funding from Finance to ensure impact and success • Development of dashboards and the discipline around optimization of campaigns • Increase close rates by 3% • Improve engagement by 10% (relevant offers should drive this) • Broaden the use of Content Hubs by Sales by 25% • Expand the number of reps making quota by 10%
  • 16. © Inverta 2022 | Confidential | All Rights Reserved. Who is Inverta? We are a women-owned B2B firm comprised of experienced marketers who have built and delivered high-impact demand and revenue strategies for B2B brands. 16
  • 17. © Inverta 2022 | Confidential | All Rights Reserved. Thank You