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How to Combine
Design Methods
with Agile &
Remain Sane Den Tserkovnyi
@dtserkovnyi
16 million
users per year
2000+
universities
139000+
programmes
and now
Please prepare
Put your hands
in the air
If you ever been
frustrated with…
vague
requirements?
not being involved
in the process?
lack of long term
planning?
It’s OK.
We can solve it*
Design is not just
about function and
aesthetics
It is also how you
“get there”
Scrum
UX process
March 2014
Now
me
+ More creative solutions
+ Easier cooperation
+ Speed of development
− Long term planning
− Style consistency
Device
testing
Scrum
UX process
Usability
testing
Some obvious
rules
All meetings
should…
have fixed times (if
it’s regular)
be timeboxed
be structured and
have an agenda
focused on goals
be reflected upon
Design
strategy event
+ Kicked off UXD activities
+ Good brainstorms and team building
− Doesn’t happen often enough
− Requires preparation
Working together
+ Working together in the same room
− Workspace differences are annoying
− Easy to completely hijack the meeting
Workshops
+ Good in-company feedback
− Do more of them
Design
Sprint
From http://www.thesprintbook.com/tools/
FM T W T
If you do 3 sprints in a row…
FTWT FT
…they won’t all take 5 days.
From http://www.thesprintbook.com/tools/
+ UX promotion within the company
+ Cross department alignment
+ Good brainstorms and team building
+ Quick decisions
− Too much external work outside of the sprint
− Needs preparation and commitment
Heuristic evaluation
+ Structure
+ Quick feedback
− Time consuming
− Not often enough
Design critique
What feedback are you
interested in?
What is the problem we are
solving?
+ Nice and useful input
+ Sharing feedback with the group
+ Good structure
− Hard to contain feedback type at times
Sketch session
From http://www.thesprintbook.com/tools/
+ Useful input
+ Good structure
− Needs time for conclusions
Conclusion
Never stop
experimenting
Start small &
deliver value
Measure
everything
Next
steps
It is also how you
get there
“Design hub” days
Hybrid design team
Living style guide
Design spikes
Remote testing
Ask me
anything
@dtserkovnyi
or LinkedIn

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How to Combine Design Methods with Agile & Remain Sane

Notes de l'éditeur

  1. How we run design and development processes rapidly scaling up Search for the ideal workflow
  2. My name is Den, and barely anyone can pronounce my surname. Born in Ukraine, moved to the Netherlands 4 years ago. I had a pleasure to work in a dynamic environments with a great teams as UX researcher, UX designer, Scrum Master, Product Owner. The most exciting challenge I’m working on right now is building the best UX team in the Netherlands. It’s impossible to build best team without the great processes. Therefore we are always experiment with the new approaches.
  3. First a bit about the company I work at. It’s called StudyPortals and it is aiming to make higher education transparent worldwide. As you may noticed from your past, the process of the selection of the higher education is one of the hard ones. That’s where we come in and help students to find an education of their dream.
  4. In Eindhoven HQ we are having 28 nationalities out of 95 employees. For all the vacancies that we have an experience of getting education abroad is very valuable.
  5. * it’s a long way that require commitment and experimentation
  6. In this presentation I will mention different parts of our process with feedback given by designers
  7. 2.5 years ago: 4 full time developers. Gantt chart planning
  8. Scrum? No one knows the future
  9. Separate design team VS designers in dev teams No multidisciplinary teams. Less creative solutions Less UX promo in Dev. Harder to pull things through Better consistency
  10. Spotify model How do we scale? Different styles of design
  11. Pros/Cons of agile development for UX. Separate design team VS designers in dev teams No multidisciplinary teams. Less creative solutions Less UX promo in Dev. Harder to pull things through Better long term and consistency
  12. Sprint planning Daily standup Scrum of Scrums Testing Demo Retro
  13. Company demo & development transparency + video for all who work in the other offices Scrum in the sales and client success departments.
  14. UX sprint update: alignment on quarter targets. May be focus more on personal development Daily standups: Fast, saves time on double work Nice alignment Give more context of the issue Open meeting for coop: critique, heuristic evaluation, sketch session. Usability testing of what was developed and presentation
  15. Prototyping and checking the vision before development Watching usertests online
  16. Which are rarely applied
  17. Obvious topics ahead
  18. Not enough time to procrastinate
  19. Explain the topic ahead of the session
  20. retrospective
  21. Hallway wall to make discussions more transparent Blurred slide
  22. Prepared in advance whole day of activities about: workflow, tools, personal growth, pain points, place of UX in the company (NN, promo, stakeholder involvement)
  23. We need to restructure it
  24. Blurred slide
  25. Collection of design methods
  26. Talk to one person at a time and take notes. Blurred slide
  27. Positive feedback
  28. Art museum makes sense without creating heatmaps in the same time, because you are influencing each other too much and it’s easy not to pay attention to the details. A lot of decisions before the lunch Blurred slide
  29. Blurred slide
  30. Simple to use software Blurred slide
  31. Edit the porotype and interview Blurred slide
  32. Our real clients. 3 online, 2 in the office. Team watched in the separate room Semi-structured interview
  33. Outcomes It was a great and a busy week running our first design sprint! In just five days we decided on the direction, sketched, prototyped and tested a new product vision with five users. Blurred slide
  34. Different projects are possible within (Branding) UX promotion within the company Observe + time for UX design. Not all the steps were extremely obvious and I had an uneasy feeling in terms of procedure. I expected some pitfalls and issues with the process. Mainly from my side, like forgetting important steps, doing things wrong. I was mistaken Feedback: very intense putting all effort, people don’t understand amount of effort designers put in, interview observation. No disruptions
  35. NN + some other heuristics Did it with the prototype from the Design Sprint Nice meeting. Need to do it more before starting an isolated project. Focus on concerns, not solutions. Avoid long discussions.
  36. Ask a lot of questions Understand the context Take notes
  37. Ask a lot of questions Understand the context Take notes
  38. Good topic: style guide and consistency More time for reflection was needed and more clear way to follow it up Text matters
  39. Intro design sprint every Q for setting the strategy
  40. to support us in consistency
  41. A design spike is a bubble of time during which the designers and potentially other team members focus primarily on design questions. Design spikes can take place at the start of a project or anytime during the normal scrum process, but the introduction of a design spike changes the nature of the working scrum team temporarily. 
  42. We are hiring