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Knowing
Your Social
Media ROI
Getting clarity on questions
to make the right decisions
Focus on What Matters Most
• 234% increase in Social Media spending since 2009 & 11.7% of total
marketing budgets (CMO Survey) Social Media still part of marketing
• Align Social Media objectives with Business GoalsThink S.M.A.R.T.
• Measure Impact with right performance metrics for business &
industry
• Monitor target audience segments, referral or loyalty programs,
Events, Ads. Use Analytic tools like (Google, Hootsuite, Facebook
Twitter)
R.O.I.= Profit/Total Investment (people, resources, time, budget) X 100
SocialAttribution= assigning credit for business outcomes to social marketing channels & campaigns
(Simply Measured)
What Metrics? Measuring Social Media to
Objectives
0
1
2
3
4
5
6
Revenue Lead Gen Conversions Reach Audience Engaged
Series 1 Series 2 Series 3
Goal
Growth in…
Increase
Sales/Revenue
Conversions from
Competition
Tactic
Ad Campaigns
Social Media
Channel & Posts
Video Blog
Tool
Business
Spreadsheet & Sales
Google, Facebook
Analytics
Budget Cost Analysis
Another Way of Looking at Measuring
Key Insights:
• Gain Useful Information
• Provides Insights onTarget
Audience,Trends
• Social Metrics Help Refine
Strategy
• Saves Money
• Takes Time & Patience
Knowing
Your Social
Media ROI
for Growth
& Success
By Denise Zonca

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Knowing Your Social Media ROI

  • 1. Knowing Your Social Media ROI Getting clarity on questions to make the right decisions
  • 2. Focus on What Matters Most • 234% increase in Social Media spending since 2009 & 11.7% of total marketing budgets (CMO Survey) Social Media still part of marketing • Align Social Media objectives with Business GoalsThink S.M.A.R.T. • Measure Impact with right performance metrics for business & industry • Monitor target audience segments, referral or loyalty programs, Events, Ads. Use Analytic tools like (Google, Hootsuite, Facebook Twitter) R.O.I.= Profit/Total Investment (people, resources, time, budget) X 100 SocialAttribution= assigning credit for business outcomes to social marketing channels & campaigns (Simply Measured)
  • 3. What Metrics? Measuring Social Media to Objectives 0 1 2 3 4 5 6 Revenue Lead Gen Conversions Reach Audience Engaged Series 1 Series 2 Series 3
  • 4. Goal Growth in… Increase Sales/Revenue Conversions from Competition Tactic Ad Campaigns Social Media Channel & Posts Video Blog Tool Business Spreadsheet & Sales Google, Facebook Analytics Budget Cost Analysis Another Way of Looking at Measuring
  • 5. Key Insights: • Gain Useful Information • Provides Insights onTarget Audience,Trends • Social Metrics Help Refine Strategy • Saves Money • Takes Time & Patience
  • 6. Knowing Your Social Media ROI for Growth & Success By Denise Zonca