[Dev day2018] Hard inside and Soft outside - By Arthur Aubrée, IT & Training Manager at Passerelles Numériques Vietnam
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This document discusses soft skills and emotional intelligence. It includes sections on IQ vs EQ, how happiness feels physically, a test on emotional intelligence, and stories related to conflict management, networking, teamwork, and project management. The document encourages developing soft skills through practice prior to entering the professional world and provides contact information for soft skills training through Passerelles Numériques Vietnam.
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[Dev day2018] Hard inside and Soft outside - By Arthur Aubrée, IT & Training Manager at Passerelles Numériques Vietnam
- 1. Hard inside and Soft outside Arthur Aubrée 1
- 2. 1918 – Job success 2Charles Riborg Mann, 1918, A Study of Engineering Education
- 3. 2011 – Training budget 3Green & McGill , 2011, The State of the Industry Report
- 7. IQ & EQ • Intelligence Quotient – Fixed number – Standard test • Emotional Intelligence – Perceive – Control 𝐼𝑄 = 𝑀𝑒𝑛𝑡𝑎𝑙 𝑎𝑔𝑒 𝑅𝑒𝑎𝑙 𝑎𝑔𝑒 × 100 Emotional Intelligence – Evaluate – Express www.bigthink.com 7
- 8. How does “happiness” feel like? on a physical level Upset stomach, look away Shallow breaths, quick heart beat Racing heart, muscle tension, hair standing Increased energy, "glowing feeling", warm Heavy chest, tired Tense muscles, red face Full feeling in chest, easy breathing I don't know 8PsychTests.comEmotional Intelligence
- 9. How does “happiness” feel like? on a physical level 9PsychTests.comEmotional Intelligence Upset stomach, look away Shallow breaths, quick heart beat Racing heart, muscle tension, hair standing Increased energy, "glowing feeling", warm Heavy chest, tired Tense muscles, red face Full feeling in chest, easy breathing I don't know
- 12. Conflict management 12 Conflict mgt Story Time Late & wrong order at the restaurant www.rewardsnetwork.com
- 13. Networking 13Story Time Working out of your home country Conflict mgt Networking www.iran-daily.com
- 14. Teamwork 14Story Time Overtime in IT company Conflict mgt Networking Teamwork www.usnews.com
- 15. Project Management 15Story Time Web project with IT students Conflict mgt Networking Teamwork Project mgt www.appliedtech.iit.edu
- 16. Be an avocaDO ! A good IT professional is soft outside, Softskills need practice, Before the professional life. 16Story Time Conflict mgt Networking Teamwork Project mgt AvocaDO !
- 18. Q & A 18
- 19. Soft skills training @PNV 19Passerelles Numériques Vietnam
- 20. 20 Erika and Serena are gossiping. Seeing them, Claudette is transported back to her youth, and remembers her best friends who she hasn't seen in 15 years. What mixed emotions is she likely feeling? Happy and sad Excited and frustrated Satisfied and indifferent Content and restless Joyful and solemn I don't know Emotional Intelligence PsychTests.com
- 21. 21 Happy and sad Excited and frustrated Satisfied and indifferent Content and restless Joyful and solemn I don't know Emotional Intelligence PsychTests.com Erika and Serena are gossiping. Seeing them, Claudette is transported back to her youth, and remembers her best friends who she hasn't seen in 15 years. What mixed emotions is she likely feeling?
Notes de l'éditeur
- 30“
- 30“ P107-108: data analysis by Harvard University, Carnegie Foundation, Stanford Research Center Here also: https://economictimes.indiatimes.com/jobs/60-employers-say-soft-skills-essential-for-hiring/articleshow/56009758.cms Big soft skills need
- 1‘
- 2‘ Thank you for the stats Arthur, but what is Soft skills? You tell me: If you cannot describe, pick the word that describes the most what you think. Just say loud, don‘t raise the hand. Emotional intelligence, why? Let‘s find out! “In the industry there are many people with excellent technical skills. Where they usually get off-track are with their people, relationship, communication and teamwork skills.” Brent Darnell
- 2‘ You‘re the lady with short hair, you‘re HR doing interview and you ask „how about your people skills?“. Imagine the guy in front of you tells you that, will you give him the job? No? Yes? Why? Does he seem nice? It gives a bad image from him, right? In his communication, he makes you feel like your question is idiot and so that you‘re idiot. Not that good way to get a job, isn‘t it? Express yourself correctly will help you with people. Emotional intelligence is a key.
- 2‘30 I have one more picture for you: what do you think about this picture? IQ/EQ – mmmhhh, what does it mean? And what about the message behind the picture? For me, EQ is something that might be hidden but super important, the biggest part of the iceberg is behind it, right?
- 1‘ IQ fixed and standard: doesn‘t change during the years EQ evolves and can get better with practice, this is the nice thing about it. The more you practice those emotional skills, the better you will be seen by other, the more your colleague will be willing to collaborate with you, the better your job –support, other point of view, etc.-. Let‘s have a short exercise: Perceive and Evaluate with Emotional Test.
- 2‘ Evaluate Emotions Imagine you are receiving a very happy news, sibling has a baby, got very good job, in front of your favorite My Quang, smile
- 30“ The other ones: Disgust Fear Surprise Happiness Sadness Rage Contentment
- 30“ Since I am spending time with you conversing and understanding how you react to me speech, I am sure I am getting better every minute. Thank you!
- 1‘ What‘s the good IT pro guy has to do with avocados? Hard inside for hard skills: the middle stone of the avocado. Soft outside for the meat of the ripe avocado. I am young and don‘t have that much expertise to share, but I still wanted to have something practical. So I asked a bit around, colleagues, partners, friends for some stories. Let‘s build some soft skills that a good professional should have. And let us fill the avocado.
- 5’ (1’ situation, 2’ open survey, 2’ story ending) I have a good friend in Danang who is Restaurant owner at L’Italiano, his name is Carmine. So here is the situation: food has been ordered 20 minutes ago. So the client is waiting for quite a long time: when the order arrives, it’s wrong. The client is getting a bit angry, so on of the staff of the restaurant is coming to check on him. Somehow they don’t really understand each other, order was not right and because of this the client is getting more and more angry and the staff frustrated because she doesn’t understand the problem. You’re Carmine and you don’t know what is happening, what would you do? 3 options: don’t pay attention and let the situation evolves, scold the staff in front of other clients, join them and discuss to understand the situation. Carmine ask the other staffs for information then came, presented himself, ask questions on the two sides, understand the situation, talk with the client, ask where he comes from, talk his language. Client is coming down, offers a drink, discuss more, make jokes, offers a second drink and leave. Client is still with the wrong order but has had a nice moment with the owner, he’s happy. So lesson learned: applies also for IT, is there a conflict starting with client or colleague, first understand the situation by gathering information (mails, talks…), second talk to the different parts, third make a move to satisfy the counter part.
- 5‘ (30“ situation, 3‘ directly audience sharing, 1’30 my story) Some of you want to go abroad I hope, so here is one situation. 2015 from Montpellier (280,000 hab) to Ramsthal, Germany (1,200 hab). French new comer arrives in a small village, my house is in a farm. What can you do to make friends and integrate with the local community? Any ideas? (If none, in the village there are different clubs for activities and parties: volleyball, theater, Weinfest with traditional dresscode) What would you join? I joined the three and finally, I started with volleyball, got invited by a player to a traditional party, I asked my housemates to lend me some clothes to fit in, I met a guy with whom I will play theater. He finally is a journalist and he wrote an article in the local newspaper (first page) that promoted my venue and the start up I was working for. After that, the village knew about me, got invited in my neighborhood, people recognized me and started accepting me: the important point here is the second step: ask around for the dresscode to adapt on the local traditions, then with great smile and good mood, you will be accepted.
- 5‘ (30“ situation, say hi to your neighbor you will share with him for the next 2‘, 1‘ one volunteer to share, 1‘ wrap up quote) Another friend, CEO at a software company in Danang. Regular situation in IT company: on the same project, a full team of developer staying late evenings for a long period, every one on his own computer coding like crazy. What‘s wrong with them? Give you a clue: each developer is staying on his own computer. No real communication. So, even if they stay late, the team is developping for nothing. So Teamwork is the key: as a software professional, you probably think it is the same as working on their hobby app/website but you will find out that actually, writing code will take up a lot less of your time than you think. Almost every project in every company requires teams to work together -with engineers, testers, project managers, product managers, project sponsors, line managers, customers, your customer’s customers and many others . Improving your soft skills will mean that you can be much more effective - for example persuading others to adopt your ideas, negotiating schedules so you don’t have to work overtime, avoiding being in projects that fail - all that will leave you much more time to actually do what you love (write code!), it is not just about hard coding skill
- 10‘ (1‘ explain situation, work 3‘ with neighbors, 4‘ gathering 2-3 groups, 2‘ wrap up) A group of students is developing a website with new technologies (Laravel, Bootstrap, ...). IT professionals are involved by mentoring the groups. For one group, the mentor is a senior developer and has good technical expertise –the stone in the middle of the avocado. Yet the atmosphere in the group is getting tensed, students are developing unfinished modules, spending time on tasks they don‘t like and do useless researches. This is getting on the nerves of the mentor. My good colleague 14years teaching IT fears that students will be struggling to meet deadlines as well as his quality expectations for the evaluation. What is the field that needs improvements? Project Management, ok. It seems like a very vague topic but actually it will add on to the other skills to make a project successful. Explanation: for that situation, first the students and the mentor need to sit down together and handle the conflict among the group by understanding the situation. Put everything on the table and then define tasks again and assign them to people interested in ‚this can be called teamwork‘ : students can then ask for some help to find resources on part they don‘t know and save the time of too much unfocused researches - classmates/alumni/teachers/mentor‚ this is called using your network‘. Once the project starts again, the communication in the team has to be improved, so that every one has the same goal in mind and work together ‚and this is project Management‘. Some practices of Agile methodology with 30minutes daily stand up meeting, defining realistic deadlines, daily report to the whole team and sprint review weekly with the mentor. This will help for sure the team to have one same goal and push in the right way for more efficiency.
- 5‘ (1‘ practice, 2-3‘ IT club, 1‘ conclusion) Just remember that I only shared stories involving people. So there is no right or wrong way to deal with those. In those cases, just the experience is important. And for that,–like in every other topic- practice is the key. The earlier the better -> solution can be during the training. Practising during study has no big consequences, it is not real professional life yet! So during projects with other students, with teachers, with any other activity. Try it out! Be an avocado! I‘m tired talking so I‘d like to invite one student representative of the IT Club, to present himself and share about his soft skills experience during his training. Sharing about the different kinds of projects „IT“, „PLT“, „Educ“, „IT Club“
- 30“
- 5‘
- Who likes gossiping (definition: knowing about secrets, sharing private information) Perceive Emotions
- Why? What makes you think it is like this.