Your Digital Experience (DX) will be compared to Google. We all do it. Everyone compares the flappy bird experience to the online banking experience. The challenge is the application IS your business, and that’s why DX is exploding our lives in DevOps. Elevating the digital experience transformed how we build apps, ship apps, support apps – even our team structures and business models. Every company is now a technology company. Want to avoid spending your life log-surfing in war rooms? You will hear how to: Avoid obsessing over metrics that don’t matter Map the customer journey from the smartphone to the database Eliminate release problems BEFORE they hit production Set watchpoints in production for when you forgot to set breakpoints Focus on what the customer sees and will pay for You are not alone, there are people and tools that can help. Hear from two industry leaders who may have broken something major in their careers. Learn from their stories.

1. Prepare Your DevOps
Culture to Withstand the
Digital Experience
Onslaught

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Notice
The information and materials included in this presentation (collectively, the “Materials”) are the confidential
and proprietary information of AppDynamics LLC (the “Company”). No part of the Materials may be reproduced, distributed,
communicated or displayed in any form or by any means, or used to make any derivative work,
without prior written permission from the Company. © 2020 AppDynamics LLC. All rights reserved.
All third party trademarks, including names, logos and brands, referenced by the Company in this presentation are property of their
respective owners. All references to third party trademarks are for identification purposes only and shall be considered nominative fair
use under trademark law.

3. POLL QUESTION:
Reality check: which
quote best matches
you?
q “We react to performance events each time they happen”
q ”We proactively learn from past events to improve our
processes”
q “We use data to predict imminent events”
q “We use data to preemptively optimize our outcomes”

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Source: https://connectedfutures.cisco.com/report/transforming-it-operations-for-business-value/
27% 33%7%
26% 38% 22% 14%
33%
Reactive Proactive Predictive Preemptive
Today
In two years
Self-assessment

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Understand. Accept. Embrace.
Automation + Monitoring.
Partnering with Observian
Before and After DevOps
1
Agenda
2
3
4

6. #about_marco
Marco Coulter
Technical Evangelist
@marcocoulter
marco.coulter@appdynamics.com

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UNDERSTAND,
YOU WILL BE
JUDGED

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Chuck Medhurst, President and GM, BMW
“We’re competing in the digital space - Google,
Facebook, Apple, Microsoft. We have to get data
as quickly as possible so that we can take action.
A big part of that will be through AppDynamics.”

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Source: The App Attention Index 2019
Types of Problems that are Frustrating with Digital Services
12%
16%
18%
31%
32%
40%
55%
None of the above
Personalization - doesn't recognise who I am/what I like
Seamlessness - digital and physical experiences don't
flow/link together
Usability - not intuitive or easy to use
Functionality - doesn't cater for everything I want to do
Availability - not available when I need it
Performance - response/loading time is slow
What types of problem frustrate you when using a digital service?

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Criteria
63% choose retailers
according to how quickly they
can get access to a product or
service without visiting a store
58% pick their bank based on
the ability to perform all
transactions digitally
Source: The App Attention Index 2019

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Impact
88% of technologists say
digital customer experience is
now the priority
80% say seamless customer
experience challenged by lack of
unified visibility and insight into
performance of the technology
stack and its impact on
customers
Source: Agents of Transformation Report 2020

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ACCEPT,
YOU NEED
AUTOMATION

14. AIOps Definition
AIOps augments technology
teams by leveraging AI/ML for
baselines, real-time anomaly
detection and insights,
identifying root cause(s) and
automating resolutions.

15. POLL QUESTION:
Have you manually
set health rules or
thresholds for a
performance
monitor?
qYes
qNo

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What is Normal? Goodbye Manual Thresholds!

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AIOps: Contextually Correlate Metrics

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AIOps: Contextually Correlate Metrics

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AIOps: Detect Business Anomaly

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AIOps: Automated Root Cause(s) Analysis

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Feedback Loop
The Central Nervous System
Traditional Cloud
Application
Business Incident response
Resource scaling
Cost optimization
Network provisioning
Security enforcement
Visibility Insight Action
User experience
API
StructuredandCorrelatedData
Dynamic
Baseline
Root
Cause
Analysis
Visualization
ML/AIAnomaly
Detection CI/CD validation

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EMBRACE,
YOUR NEED FOR
UNIFIED MONITORING

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Source: DevOps Institute | 2020 Upskilling: Enterprise DevOps Skills Report
“experience with performance tuning
and monitoring has moved … to a
39% must-have skill ranking.”
23
Source: The App Attention Index 2019

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Native Monitoring Misses the Big Picture
On Premise Multi CloudPrivate Cloud1 2 4Public Cloud3
Legacy Tools
Open Source
Legacy Tools
Open Source
?
?
?
??
?

25. 25
DEVNET-1237

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Release
Validation
• Canary releases
• AB Testing
• Blue/Green Deployments

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Cloud Migration
Beyond Planning
• Validate application impact
• Validate business impact
• Validate end-user impact

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Monitoring Core to DevOps and SRE
28
Product
Development
Capacity Planning
Testing and Release
Procedures
Postmortem/Root Cause
Analysis
Incident Response
Monitoring

29. POLL QUESTION:
Do you suffer from
release anxiety? qYes
qNo

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About Observian
Cloud Migration Application Observability Cost
Optimization
Security &
Compliance
ContainersDevOps
Big Data
Collaboration

31. Our Approach

32. Why Use a Partner?
Expert Support
Strategic Planning
Tactical Execution
Tooling
Training
Partner Funding

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Enterprise Application Stack

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Visibility with AppDynamics

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APM Visibility

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CI/CD Pipeline
Agent Deployment
Agent Config

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What’s Next? Quality Gates = Industrial Strength Apps

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46. POLL QUESTION:
Choose the ONE
statement that would
be your first wish
today?
q ”I wish I could see my
infrastructure performance
mapped to transactions”
q “I wish I could automate resource
usage to match load”
q “I wish I could diagnose my code
in production”
q “I wish I could know how many
users actually use which parts of
my code”

47. 47AppDynamics is now part of Cisco. © 2019 Cisco and/or its affiliates. All rights reserved. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
Prepare
Yourself
ü UNDERSTAND - you will be judged
ü ACCEPT - you need automation
ü EMBRACE - unified monitoring
ü REALISE - there are people and tools to help
ü REJECT - release anxiety
ü DEFINE – your value with business code, not tools

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Resources
Meet Observian
• https://www.observian.com
Further Reading
• https://www.appdynamics.com/blog/news/accelerating-transformation-now/
• https://www.appdynamics.com/blog/author/marco-coulter/
AppDynamics Free Trial
• https://www.appdynamics.com/free-trial/
Or Play in Our Cisco DevNet Sandbox
• https://developer.cisco.com/site/appdynamics/

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Questions?