1. Devanshi. M. Joshi
900 Mickley Road, Apt D2-3 • Whitehall, PA 18052 •Cell No: 484-866-5732
Email: devanshijoshi4@yahoo.com
Summary
Extremely creative, knowledgeable and resourceful Hotel Assistant General Manager
with great experience in consistently delivering results that contribute to the mission and
overall success of the hotel by accomplishing performance objectives focused on
business revenues, guest and associate satisfaction and effectiveness and efficiencies.
Key Qualifications
• Total 4 years experience.
• Complete knowledge of hotels operations.
• Outstanding oral, written and training communication skills
• Unparalleled guest relations skills especially in creating “special touches” and
resolving Guest requests and concerns.
• Strong analytical skills including trend analysis and the ability to develop
innovative tactics to resolve problems.
• Excellent eye for details can carry out actions to improve the appearance of the
property, and employees as well as establish relevant actions that meet guest’s
expectations.
• Positive and upbeat approach to employee relations and guest complaints.
• Strong computer skills especially word processing and spreadsheet creation.
• Remarkable ability to ensure proper selection, training, motivation and counseling
of all employees.
• Strong ability to look for ways to improve and promote quality; demonstrate
accuracy and thoroughness.
Professional Experience
Knights Inn & Suites, Allentown, PA
2012 – Present
Assistant General Manager
• Assisted the Manager in directing and controlling the activities of the Front
Office, Reservations, Guest Activities, and ensured adherence to the Excellence
Hotel standards, policies and procedures
2. • Work directly with the General Manger to manage all activities of the property
including employees, maintenance, sales, and profit/loss controls.
• Prepared all necessary forecasts; worked closely with Reservations, Front Office
and Sales to maximize occupancy, rate and revenue.
• Identify market and competitors
• Coordinate, direct and manage the hotel operation to achieve maximum
profitability, ensure guest satisfaction, protect the financial aspects of the business
and maintain the building.
• Direct and manage property operations to assure optimum performance and
continual improvement in the five Key Result Areas (guest service, employees,
sales/marketing, property appearance, and profit/financial control).
• Ensure that product quality standards are met in all areas of the hotel as it relates
to the appearance, levels of maintenance and cleanliness; establish and maintain
preventive maintenance.
• Consistently deliver results that contribute to the mission and overall success of
the hotel by accomplishing performance objectives focused on business revenues,
guest and associate satisfaction and effectiveness and efficiencies.
• Oversee the guest service function to ensure corrective action is taken to resolve
guest complaints and ensure that superior guest service is delivered.
• Performed other duties and responsibilities as assigned.
• Developed relationships with clients, return guests, group contacts etc. to provide
maximum personalized guest service.
• Established and maintained close working relationships with all departments of
the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Overview HR matters including interviewing, hiring, training, assigning work,
coaching/counseling and performance appraisals
• Monitored and analyzed the payroll for Rooms Division to ensure maximum
effectiveness towards guests services while realizing full profit potential.
• Prepared and submitted daily/weekly payroll records.
• Handled disciplinary problems and counseled employees. Displayed fair
treatment with respect to disciplinary action and provided supportive
documentations.
• Ensured that qualified personnel were selected, hired and trained in all areas of
responsibility.
• Daily rate and inventory system management, creating and implementing
inventory and rate strategies as well as the management of all channels.
• Performed day to day running of Reception, ensuring check in and check outs ran
smoothly and to all Excellence Hotels standards.
• Ensured all billing procedures were followed correctly and accurately at all times.
