I’m happy to share with you this presentation which helps you to learn how enterprises can take advantage of Sensiple’s sturdy, multi-channel outbound notification tool to precisely tune the message to the right recipient at the right time using Voice, Email and texting I would be happy to schedule a demo of our Notification System. Also, if you like it, please share it on Facebook and Twitter, as well as “favorite” it with your SlideShare account. Thanks! - See more at: http://www.sensiple.com/voiceserviceofferings.aspx Sensiple is a System Integrator with 14 years of experience in providing Web Technologies, Contact center solution & Web Customer Experience solution. For inquiries contact -devasenag@sensiple.com & Contact No- +91 44 4741 9000

1. Reach Out, Engage & Empower your
Customer
Date: 27th June 2013
Time: 10 AM US EST
Sensiple’s Interactive Outbound Notification
System

2. Agenda & Time Distribution
Need for Outbound Notification System
Demo
Q & A Session
Minutes
Minutes
Minutes
Sensiple – An OverviewMinutes
ALL RIGHTS RESERVED2013 - SENSIPLE
Industry Expert PredictionsMinutes
Sensiple Notification System – Walk throughMinutes

3. Hosted Outbound
Interactive Voice Response
(IVR) services in North
America will double to
$524 million
by
2013 ~ Datamonitor
88%
of consumers
surveyed were very
interested in receiving
proactive notifications
from financial services
institutions.*
*Source: Forrester Custom
Research
Study, Q3, 2008
Industry Expert Predictions
Aberdeen Group - multi-channel analytics results in:
• 89% customer retention
• 87% first-contact resolution
• 12% in annual reduced support costs
DMG Consulting Outbound IVR notification
market will grow by
20%, 18% and 16%
between
2011 and 2013

4.  New customer welcome messages
 Product availability updates
 Personalized offers and promotions
 Travel-related notifications
 Problem Reporting
 Appointment reminders
 Transaction confirmations
 Past due billing reminders
 Debt recovery
 Delivery reminders
 Overdue book reminders
 High-volume, time-critical emergency notification
 Transaction confirmation
Typical Outbound Applications
“Is a product in
stock? Notify me when it is” “Storms are causing two-hour flight
delays across the northeast”
“Your account is overdrawn”
Examples of Proactive
Notification

5. Need for Automated Notification- the new frontier in personalized
services
Customer demand that
outbound delivery be
quick, targeted & appealing
One person can reach
500, 5000, or 50,000 in just
minutes
For every alert sent via an
automated notification system,
customer is likely to save
$0.50/customer in paper,
print supplies, labor, mail
supplies, etc.
One inbound agent call can cost
anywhere from $4 to$8
, whereas an automated
outbound call costs between
5 and 26 cents
~ IAUG Global Conference 2011
Interactive and engaging,
getting customers to want to
participate on the spot
time sensitive sales decreases
the chance of lost revenue
10-times return on
investment

6. Sensiple Notification Platform is
• a high-speed, Multi Channel outbound notification system
• Services time sensitive information to 100s or 1000s by
Voice, email, SMS messages
Simple Self Service Solution to effectively engage your audience
Want to go
from 8% to
123%
Helps to
build
Customer
Loyalty &
Satisfaction

7. Features
 Robust reporting features provide valuable data for
measuring the success of campaigns
 Deliver proactive, personalized and efficient outbound
notifications via phone, email, SMS text messaging
 Supports English. Plans in place to support 5 other languages
 Hosted and on-premises Web-based models with an easy-to-
use graphical user interface (GUI)
 Intuitive, easy-to-use administration system for script
development, system monitoring, notification tracking and
reporting
 Concurrent execution of multiple campaigns across multiple
platforms
 Blocked Calls Detection
 Watch Dog – Monitors application server, database, web
services and reports issues
 Retry of failed calls
 Automatic detection of system error and aborts the running
campaign.
In a fully
connected
world, every
second counts..
Customers
respond with
certainty to
exchange of
informative
alerts
Move from a
Traditional Telemarketing
to
more Proactive and
Collaborative Approach

8. Sensiple Notification System Architecture
 Multiple voice platform, email &
SMS gateway support
 Intelligent load balancer
 Multiple time zone support
 Optimum port allocation
 Static/Dynamic(recipient specific)
/Audio files/ Combination based
Notification

9. Modules
Dashboard Campaign Admin Reports &
Billing Campaign Summary
 Ports allocation
Summary
 Priority Settings
 Campaign
details
 Recipients
 Message
 Delivery Rules
 Test
 Tenant Management
 Role Management
 User Management
 Platform Configuration
 Call flow configuration
 Session Log
 Campaign Reports – All
Channels
 Voice call Report
 Report by FTP data file
 Survey Report

10. Dashboard
Dashboards
Campaign
Summary
Priority
Settings
Port
Allocation
Summary
For a selected period campaign
summary channels used, status
and owner of the campaign can
be viewed
Live Platform ports details static
ports & dynamic ports priority
campaign launch details
Priority Indicator
Changing Priority Settings –
Normal, High, Custom &
Emergency

11. Reports & Billing
Campaign Report
Voice Call Report
FTP Data File Report
Survey Report
Sensiple Notification System generates campaign report for all channels, call disposition details & Role level and
campaign level survey report

12. Benefits
 Detailed reporting for program analysis and efficiency
optimization
 Sales cycle average 4-6 weeks
 99.99% delivery & reentry
 Desktop notification is bidirectional, allowing monitoring
and tracking.
 System architecture is easily integrated with third
parties using a series of APIs.