1. DHARMESH NARULA
Designation -Lean Specialist/TeamLeader
Job Role – Process Excellence/ Lean
Organization- Ameriprise Financial
Contact Details –
Mobile - +91-9999291117
E-mail ID – Dharmesh.narula@gmail.com
Seeking career opportunities in Lean Deployment, Process Excellence, Six Sigma, Process
improvement, and Project management
Career Overview-
Overall experience of more than 8+ year and currently working as Internal consultant leading
cross functional teams in high visibility programs with focus on innovation, Ideation and process
efficiencies & effectiveness improvement. Deploy and coach the principles of Lean
Management to organizational leaders and team member including: identification and
reduction of waste (non-value-added activity), implementation of standard work, huddles and
visualization of process, mistake-proofing, value stream mapping, daily management,
engagement, skill matrix and problem solving. Prepare and deliver formal presentations;
facilitate discussion with all levels of leadership and individual contributors involving internal
and external business partner. Overall responsible for deployment of lean concept and
principles for more than 1000 FTE and also managing the sustain efforts within the
organization.
Trained on Lean concept and technique in US (Minneapolis) and have been part of the
extensive Lean program with various projects related to different financial function for three
months including on job training in US. Same concepts and techniques was deployed in various
business unit in India center.
Previous work experience includes Wipro and Vertex in the field of Workforce Planning and
Analytics. Dealing with Clients in US and UK and working for some major companies like AOL
and Kodak.

2. Specialties –
Certified Six Sigma Green Belt from ISL (Institute of Sigma Learning)
Lean trained from Ameriprise Financial (On Job Training) in Minneapolis, US for 3 Months
Knowledge of Lean tools and Sustain
US B1 – B2 Visa Holder
Professional Experience –
1. Ameriprise Financial (Gurugram) Jun 2011 - Till Date
Current Role – Team Leader with the Lean Deployment team. Member of the core team,
helping delivering classroom training and process improvement, adoption of lean tool and
concept, Ideation, Problem Solving, Reporting, Planning deployment and time frame.
Coordination with Leadership team for Deployment and Sustain strategies.
Job Role and Responsibilities
Coaching the principles of Lean Management to leadership and team members including –
Process mapping, Value stream mapping, identification and reduction of waste (non-value-
added activity), implementation of standard work, process confirmation, skill matrix ,daily
management,huddles,visual management and problem solving.
Taking care of the overall training requirements of the business units undergoing Lean
Deployment
Responsible for developing a culture of continuous improvement
Driving process improvement with focus on innovation, Ideation and process efficiencies
Prepare and deliver formal presentations; facilitate discussion with all levels of leadership and
individual contributors.
Doing collaborative work with business leaders to drive consistency across the program and
share best practice
Create capability within all business units on lean transformation to begin with and establish
operational excellence
Support the leaders in achieving their re-engineering and customer satisfaction goals

3. Involved with different business groups like Finance Operation, Brokerage and Clearing
Operation, Financial Planner and Advisor facing operation, Various Support functions and
Technology.
Covered more than 1000 FTE with deployment
Providing feedback to leaders during and after lean deployment for using of lean tool and
concepts
Been part of the engagement committee too and helped driving better engagement and
improving employee satisfaction scores for the organization for two years
2. Ameriprise Financial (Greater Noida and Gurugram)
Previous Role – Associate and Senior Associate in WFM (Scheduling Team)
Managing and Providing real time updates to leaderships and Onshore Partners
Attending Daily and weekly planning call meeting with Leadership and Onshore Partners
Scheduling using Aspect and excel tools
Responsibility of achieving SLA through tools and management of queues
3. Vertex India Private Limited Aug 2010 – June 2011
Scheduling of different contracts using tools like IEX, Symposium and Excel
Preparing and Managing Reports for Clients and Management Reviews on Daily, Weekly,
Monthly and Quarterly basis
Providing Updated from Clients to the Operation Floor
Tracking and Handling Real Time Issues on the Operation Floor and escalating the issues to
Management, Client and Technology Team (IT – Team)
Maintaining Service Level Agreement for the Process
Preparing Intraday Reports for UK and US on the Hourly basis
Preparing RAP PACK for different contracts on daily basis

4. Updating Exceptions on daily basis for different contracts
Generating forecast on weekly basis for different contracts
Attending daily planning calls with clients to provide updates on daily performance analysis and
suggesting appropriate mitigation measures
4- Wipro Feb 2008 – Aug 2010
Responsible for scheduling, rostering
Monitor and work towards meeting SLA's (IP work timelines), work flow and manage real time
activities accordingly
Giving WTD, MTD, QTD reviews to management, for process improvement
Production of daily MIS reports and formatting them as per client requirements
Generating forecast on weekly basis for different contracts
Attending daily planning calls with clients to provide updates on daily performance analysis and
suggesting appropriate mitigation measures
Education –
2008 B.C.A (Aggregate=71%) MCRPV UNIVERSITY
2004 10+2 (PCM=64%) (NIOS)(DEHRADUN)
2001 10th (Aggregate=61%) SCHOLARS HOME (CBSE) (DEHRADUN)
Personal Details –
Date of Birth – 02/03/1987
Address – C-1903, BPTP Princes Park.
Sector 86, Faridabad
Pin - 121002
Date :- (Dharmesh Narula)