Barbara Diane Easton is seeking a career opportunity where she can utilize her 28 years of experience in customer service and accounts receivable at Stryker Orthopaedics. She has excellent communication, analytical, and problem-solving skills. As a senior accounts receivable representative and customer service representative, she handled client accounts, prepared reports, audited transactions, and provided training. She is motivated, organized, and adapts well to new challenges.

1. BARBARA DIANE EASTON
122 North Seventh Street
Paterson, New Jersey 07522
Phone: (973) 333-9052
Professional Profile
Twenty eight years of customer service and accounts receivable experience at Stryker Orthopaedics,
has equipped me with a multitude of skills, in which are applicable in areas that meet your needs. I
have excellent communication, analytical skills and a proven ability to interact effectively with all levels
of people. I am self-motivated, well organized and detail oriented; capable of handling diversified
assignments and responsibilities with efficiency/accuracy and with minimal to no supervision. I am very
adaptable, flexible and reliable, proficient in analyzing and resolving problems. Always ready to take on
new projects and/or challenges. Throughout my career I have demonstrated, and fostered work with
proven ability to get the job done.
As a member of your team, I would bring a focus on quality and professionalism. Furthermore, I have a
consistent work record and have always received excellent performance ratings. I am confident that
my experience and skills can be an asset to your group.
I would appreciate an opportunity to discuss with you any further details or questions you may have
concerning my background and experience.

2. BarbaraDianeEaston
Objective :
Experience :
To pursuea career in a growth oriented company where I can fully utilizemy
experience and skills.
Feb 1990 - Present Stryker Orthopaedics. Mahwah, NJ
Senior Account Receivables Representative
 Responsible for handling a portfolio that consists of 7 field offices,
dealing with 25 customer service representatives reviewing open
accounts for collection efforts. Make outbound collection calls in a
professional manner, while improving customer relationships.
Recommend guidelines for payment arrangements, identify issues
attributing to account delinquency and disuses with the management
team. Escalate to senior management when necessary to accelerate
the collection process. Have credits issued to customer as needed.
 In my new role. Promoted as senior Representative as support for five
accounts receivable representatives.
 Prepare bi-weekly reports and graphs in Excel to provide required
information for disputes to the field offices and credit and collection
group.
 Audit credit and debit memo’s processed from the field locations.
Responsible for the transfer of revenue from one division of Stryker to
the other as needed from Stryker’s sales finance team.
 Work closely with the team’s supervisor to come up with process
improvements.
 As a process improvement, suggested that we scan all documentation
to the orders in Oracle eliminating at least fifty percent of email
interruption and phone calls.
 Responsible for running tax exempt vertex reports on customers, and
issuing tax credits if needed. Uploading customer rebates and pricing
credits.
 Provide on the job training and support for the field locations as well as
new hires on AR credit policies processes and revenue recognition.
 Liaison for the sales operation group in the distribution and tracking of
all product inventory exchanges from the field offices, to ensure they
are credited, product returned on time and billed prior to month end
close.
 Coordinate, schedule and facilitate AR representative meetings.
Facilitate and prepare old files for archiving. Continue to lead when
needed to focus on team development and support.
 Work directly with the contracts group and national accounts regarding
price related disputed invoices, and enter billing Fees for implants and
rebate credits.

3. 1988-1990 Stryker Howmedica Osteonics
Customer Service Representative
 Responsible for entering and shipping orders accurately
to meet surgery deadlines. The liaison between my
assigned field offices/territories, along with marketing,
manufacturing, sales reps and the quality teams.
HIGHLIGHTS OF RELEVANT CAREER ACHIEVMENTS
 Received a spot award in June of 2007 for outstanding
contribution to the entire Accounts Receivable team for
team momentum, enthusiasm and pride.
 Received an appreciation award helping to support the
field offices as well as the entire team on year end
closing.
Education :
Sawyer School of Business – Clifton, NJ Graduate of 1978
Associate Degree in Business Administration
Summary of Skills:
 Microsoft Office
 Microsoft Word
 Microsoft Excel
 Microsoft Outlook
 Microsoft PowerPoint
 Oracle
 AS400