1. Corporate Actions Officer for Investment Funds /
Institutional Banking
Name: Didier Lando
Born: 17 09 1970
Citizenship: British Citizen
Phone +32486412227 /
+32466335112
Email didierlando@hotmail.com
Address 21, rue de Toernich
6700 Arlon/Belgium
Education
§ Infac, Belgium (1996-1998), Diploma of Financial Consultant (Short-term credit)
§ Infac Belgium (1995-1997), Diploma in International Business
§ University of Liège Faculty of Economics, Belgium (1994-1995), Graduated in Economics
and Management
§ University of Mons, Faculty of Applied Economics (1990-1992)
Professional Experience
October 2014 – August 2015
Société Générale Bank & Trust (Fixed term contract)
Responsible for a new project dedicated to customer notification within Fund Operations
Services / SGSS.
1 Formulation and implementation of customer messaging procedure MT564 within
Operations on Funds.
2 Monitoring, Statistics generation and Management reporting.
3 Testing and implementation in direct correlation with IT taking account of customer
activity and market indicators.
4 Performing back officer daily tasks.

2. Opening File by analyzing data (KIID, Prospectus,TOM) related to Voluntary/Mandatory Events
received through our Transfer Agents network.
Customer notification via Email or Swift MT564.
Interact with business partners as needed to resolve Clients queries.
Review, consolidate and release customers initiated elections.
Transactions processing (Redemptions, Subscriptions, Switches, Liquidations, Distributions, Side
Pockets)
Accounting transactions and release Corporate Actions Confirmations to customers accordingly.
Completion File.
June 2014 – August 2014
ABN AMRO BANK Luxembourg S.A (fixed term contract)
Settlement, Corporate Actions Officer- Operations Department.
• Processing of all types of Corporate Actions (voluntary/mandatory).
• Capture and reconcile the (upcoming) event information from Custodians.
• Handle all Securities Settlements and Transfer Transactions (such as Equities, Bonds) into
the Olympic Banking System.
• Reconcile Securities and Cash discrepancies and make investigations for any outstanding
claims
• Respect establish Procedures and give feedback for improvement.
January 2014 – May 2014
Taking classes at the Institute of Bankers of Ireland
Professional Diploma in Investment Fund Services.
• Custody and Registration
• Legal & Regulatory aspects of Investment Funds
June 2013 – August 2013
External Consultant Credit Suisse Luxembourg S.A (fixed term contract)
Standard Funds Custody Operations – Depositary Bank
• Gathering and passing on trades instructions received from Fund Managers
• Follow-up of daily trades instructions to the local depositories have been executed.
• Mailboxes cleaning for internal or external clients queries.
• Check and send out unmatched and failed trades reports to the clients at the requested
frequency daily.
• Run and sent out cash projection reports on daily basis with cash balances and coverage
of short balances.
• Execute subscriptions and redemptions related to the fund.
October 2012 – March 2013
Clearstream International S.A. (fixed term contract)

3. Investment Funds Operations – Corporate Actions & Dividends Officer.
• Setting up and sending of corporate voluntary actions to our customers
• Collecting, processing cash & securities instructions received from customers.
• Check all payments have been properly executed
• Mail boxes cleaning of internal and external queries
• Check Nostro lists and find out to reply in case of discrepancies.
• Cash dividend payment and securities.
• Monitoring the inputs and outputs of the swift messages.
June 2011 –July 2012
BGL BNP Paribas (fixed term contract)
Corporate Actions Officer
Administrative employee of securities assigned to corporate actions.
Ø Sending of corporate voluntary actions to the customers
Ø Collecting and processing the instructions received from customers.
Ø Trigger the recording of transactions on customer accounts.
Ø Control and monitor suspense accounts nostro.
Ø Monitor and reconcile income on securities lending.
Ø Manage issues related to all clients instructions received.
September 2009 - March 2011
Associate Owner (Development Project in Africa)
Amusement and Educational center - La Maison de Kenza (in RD of Congo/former Zaire)
Creating and awareness program on sustainable development and nature with the schools of
the place in partnership with Local Education Authority.
Ø Daily management of the center
Ø Determination, implementation of strategy and marketing
Ø Daily monitoring activities of the facilitators
Ø Coaching and planning facilitators
Ø Responsible relationship with customers as well as parents
February 2007 - July 2009
RBC Dexia Investor Services Bank - Dublin
Fund Administrator (Level II) - Corporate Actions
Ø Notify the operations of securities to customers.
Ø Regular phone contact with the Managers of funds.
Ø Contact the Lending department in relation to the activities of loan
Ø Implementation of the new procedure related to the Corporate Actions.
Ø From 30 to 40 weekly treatments of corporate actions.

4. Ø From 70 to 80 requests per week for customers fault liquidation value.
End of the contract due to the relocation of the
department in Malaysia.
October 2006 – January 2007
Preparation and departure to Dublin (Ireland)
November 2005 - October 2006
Citibank Belgium Brussels (Fixed-term project)
Citiproximus Visa project / partnership between Citibank Belgium and Proximus
Administrative management of the new owners of Visa cards in a partnership between the
telecommunications provider Proximus and Citibank.
Ø Highlighting prospects and customers into the system via performance indicator creates
for the project, production of statistics.
Ø Creation and management of leads for the sales network of bank branches
February 2003 - November 2005 Aquastar, Brussels
Team Leader of the French team
Stewardship of the French team
Ø Responsible for client relationship
Ø Closing sales and signatures with the consideration
August 2002 - December 2002
Embassy of Great Britain, Brussels
Housing officer - (Fixed-term contract)
Ø Responsible for managing and maintaining the housing stock of the British delegation in
Belgium over 100 homes and apartments.
Ø Point between diplomats, owners and property management companies
June 2000 - August 2002
Bank of New York, Brussels
Support Specialist - Corporate Actions)
Ø Collection events on securities.
Ø Monitoring, reporting and Follow-up events with the Market Specialist.
Ø Receipt and execution of customer instructions.
Ø Collection of bonds maturity.
Ø Highlighting the final report and closing of client files.

5. July 1998 - June 2000
Sitel Corporation, Brussels
Team Leader of the service complained manufacturer DaimlerChrysler Europe for the service
litigation and legal automaker.
Ø Point of contact customers in the creation process complaints and disputes of any
record.
Ø Decision-making power in concert with the technical team in resolving conflict with the
client.
Ø Active participation in the development and implementation of customer service
procedure when merging Daimler & Chrysler.
May 1997 - June 1998
Kirby Corporation System, Brussels
Representative. Direct sales by appointment appliances.
Languages / Systems and software tool used
§ French – mother tongue
§ English – fluent
§ Bloomberg/ Telekurs/ Olympic/Sigma/NCS
§ Microsoft Office package, Lotus Notes, Outlook

6. July 1998 - June 2000
Sitel Corporation, Brussels
Team Leader of the service complained manufacturer DaimlerChrysler Europe for the service
litigation and legal automaker.
Ø Point of contact customers in the creation process complaints and disputes of any
record.
Ø Decision-making power in concert with the technical team in resolving conflict with the
client.
Ø Active participation in the development and implementation of customer service
procedure when merging Daimler & Chrysler.
May 1997 - June 1998
Kirby Corporation System, Brussels
Representative. Direct sales by appointment appliances.
Languages / Systems and software tool used
§ French – mother tongue
§ English – fluent
§ Bloomberg/ Telekurs/ Olympic/Sigma/NCS
§ Microsoft Office package, Lotus Notes, Outlook