Knowledge transfers within the Organizations

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Knowledge Transfers within
the Organizations
Mr. Dieter Hovorka
Chief Technology Officer | Strategic Alliances
Skillz Middle East FZ LLC

INTRODUCTION
Dieter Hovorka, Chief Technology Officer
• Born in Vienna, Austria
• Living since over 6 years in Dubai
• 10+ Years working in Middle East
• 20+ Years in IT Industry across the Globe
• Holding various management positions CEO, CTO, CMO, Quality Management
• Specialist in eLearning, Wkfw, eForms, ECM, BPM, CRM, CMS, WxM, UX
• 3 Facts about Austria:
• The fastest growing tourist destination in ME
• Over 35 Million visitors in 2012
• Vienna has ranked first among the world’s best cities to live in for the last six
years in the Mercer Quality of Living survey

Who we are, Skillz Middle East
BASED IN DUBAI
OVER 20 YEARS
OF EXPERIENCE
INTERNATIONAL
TEAM WITH SKILLS
www.skillzme.com

Agenda
• Knowledge Management
• Chief Knowledge Officer
• Middle East Market
• Increasing people skills
• Tools and solutions

Challenge of Organizations
… and todays economy abbreviation
CRM
CSR
ECM
CMOHR
FI
QoS
MS
CIO
SAP
KM
BI
BO
CAPEX
OPEX
GOV
AA
AUH
DXBUS
UAE
PO
PDF
CSS
EMEA
DR
MD
ENG HH
EU
EE RTA
CMS
DMSDAM
ERP
AICC
EPSS
PAXF2F
B2G
B2B
B2C
LMS
RFP
C2G
ROI
TCO
SCORM
SME
WYSIWIG
WBT
ILT
VLE
FB
WWW
LOL

Successful Knowledge Management
What does it really take ?

CKO
The Role of the Chief Knowledge Officer

CKO
A chief knowledge officer (CKO) is an
organizational leader, responsible for ensuring that
the organization maximizes the value it achieves
through "knowledge".

Do You Need a CKO?:
(Chief Knowledge Officer)
Yes ... If
You Want To
• Maximize the returns on your investment in
knowledge - people, processes and intellectual
capital
• Exploit your intangible assets e.g. know-how,
patents, customer relationships
• Repeat your successes and share best practices
• Improve your innovation - the commercialization
of ideas
• Avoid knowledge loss and leakage after
organizational restructuring.

Do You Need a CKO?:
(Chief Knowledge Officer)
No ... If
• Knowledge is not important to your business (but 92 per cent
in a recent survey said they were in a knowledge intensive
business
• You are content to leave it to local initiatives and hope it
comes good
• A culture of knowledge sharing pervades and systematic
processes are in place
• Knowledge leadership comes from the top and is
passionately pursued
• Everybody has development of knowledge in their job plans
• Your performance monitoring system explicitly has a
knowledge dimension.

CKO responsibilities include such things as:
• Collecting relevant data that is useful
for the organization as knowledge
• Developing an overall framework that
guides knowledge management
• Actively promoting the knowledge agenda within
and beyond the company
• Overseeing the development of the knowledge
infrastructure
• Facilitating connections, coordination and
communications

Roles a CKO must play
• CKO as Knowledge-sharing Icon
• CKO as Trust Steward
• CKO as Total Trainer
• CKO as Techno Nerd
• CKO as Number-crunching Accountant

Knowledge Management Initiative
• top management needs to create and share a vision
• the vision is the long-term strategy
• core beliefs and values of the organization
• CKO to carry it out
• employees to participate in the change process
• accept the change process
• views of the employees in the organizations should
be considered

Knowledge life-cycle
Source: Deloitte

What Should You Do?
1. Think about what knowledge is crucial
to your business success
2. Who has this knowledge? How quickly
can key personnel access it?
3. Assess how well you manage, develop and exploit
this knowledge
4. Consider who is responsible for maximizing its
value to the business
5. Task a person or team to provide a framework for
action.

Where is knowledge today
Information Silos
File Server DMS
ECM
Web DAVCRM
db

KM in Enterprise Environment
Knowledge Management Platform
(services around information)
File Server
DMS Web DAV
ECM
CRM
HCM / HR

Sample
Q: Engineering and Operations,
where is the knowledge ?

Sample: Knowledge in Operation
Operations
• Establish steady state processes
• Change state processes
• Asset start up and shutdown
Planned Maintenance
• Planned maintenance Schedule
• Work Instructions
• Work scheduling
• Parts procurement
• Work Supervision
• Work completion reports
• As-Built updates
Reactive Maintenance
• Problem assessment
• Work Instructions development
• Work scheduling
• Parts procurement
• Work Supervision
• Work completion reports
• As-Built updates
HS&E
• Establish Environmental
Standards
• Establish safe operating
conditions
• Monitor safety operations
• Establish Emergency
Procedures
• Hazmat storage and removal
procedures
• Incident Reporting
• Medical Procedures
• Training records and
certifications
Regulatory standards
• Monitor OSHA/ISO/RISSB
regulations
• Standards creation &
distribution (SOPs)
• Regulation auditing
Management of change
• Change analysis, high level
impact and cost and ROI
• Change review and approval
• External supplier process
• Construction
• Documentation
Procurement
• Assess planned and reactive
parts requirements
• Establish Suppliers
• Create POs
• Monitor Invoices

Remember
Every Industry has it’s own focus point

How to distribute the skills of knowledge in an
organization ?

Yesterday
Knowledge sharing in family over generations

Today
How it happens today in Organizations

Future eLearning vs Social Media
• Managed environment
• Corporate content
• Business relevant training
• Certified training
• Knowledge training
• Secured
• Unmanaged environment
• Global reach
• Informational
• Not Certified training
• Product update / Rapid eLearning
• Limited security

eLearning Market Middle East
Source: decebo

eLearning Market Asia
Source: decebo

Rapid eLearning
Type of eLearning
months days hours
Instructional
Informative
Develop Skills full
certified
(LMS)
Broadcasting
Information
(News)
Critical Knowledge
Sharing
(Training)
weeks

eLearning with Adobe Connect Pro
• Adobe Connect Pro enables high-impact web conferencing and eLearning
• Everyone can access meetings and training without downloading plug-insMeeting Room for
every member of your organization

The model, real life

Virtual Classroom vs on-demand
Create / Present / Record Upload Use on-demand
Adobe Connect Pro

The eLearning Platform

Adobe Connect Pro
Extract of features
Mobile learning
from virtually
any device
Deliver training
from virtually
any mobile
device
Course catalog Template-based
email content
and triggers
Instant access
with no client
downloads for
desktops
Reusable
learning assets
and content
libraries
Leverage
existing content
Author once
and publish
across devices

Adobe Connect Pro
quick look

File Server
DMS Web DAV
ECM
CRM
HCM / HR
eLearning

Creating engaging eLearning Content
From presentation of content Adding Audio Adding Video
Digital Assets enhance your powerful
eLearning content

IT-Manager Challenge
Content by Type

Managing Digital Assets
On Creation On Storage

File Server
DMS Web DAV
ECM
CRM
HCM / HR
eLearningDAM

Knowledge Management and
Information Governance

A Key Enterprise Challenge
Business Legal

Why … ?
• protect copyrights
• protect the knowledge
and skills
• protect the company
against competition
• protect data
• protect processes
• protect information

Why … ?
• protect copyrights
• protect the knowledge
and skills
• protect the company
against competition
• protect data
• protect processes
• protect information
The mission protect information
at the source

Security
File Server
DMS Web DAV
ECM
CRM
HCM/HR
eLearningDAM

Working with Knowledge

Dependencies on Technology
… presentation, access and search

New Content Types emerging
Social Networks
Wiki
Podcasts
Blogs
Folksonomies
Communities
Videocasting
RSS
Social Bookmarking
Aggregators
Widgets
AJAX

Quality of Information
Relation Dependencies
Recommendations Semantic Cloud

Quality of Information
Relation Dependencies
Recommendations Semantic Cloud
Information

Summary
• Knowledge Management is a mission
• Knowledge Management strategy is a good start
• Knowledge sharing is a must
• Knowledge sharing is not a risk
• Knowledge comes in many formats
• Knowledge for smarter people
• Knowledge for smarter organizations
Information & Skills make Knowledge

Q & A
Mr. Dieter Hovorka
Chief Technology Officer | Strategic Alliances
Skillz Middle East FZ LLC
dieter@skillzme.com | +971 56 101 2480

Knowledge transfers within the Organizations

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