Digital Training Support Framework Event
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The document summarizes a Government Digital Service event to engage industry on developing frameworks to provide digital training and support. It introduces the objectives of establishing national frameworks for assisted digital and digital inclusion services. These will allow public sector buyers to access support for users needing help to complete digital transactions and training to improve digital skills without running individual competitions. The frameworks aim to standardize terms, rates and attract diverse providers including SMEs. Presentations provide details on the types of support needed under each lot and the bidding, evaluation and contract award process. Time is allocated for questions from attendees.
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Digital Training Support Framework Event
- 1. Digital Training and Support Framework Industry Engagement Event 26th August 2015
- 2. GDSGDS Eleri Pengelly Deputy Director Government Digital Service Eleri Pengelly
- 3. GDS Agenda ● Introduction Eleri Pengelly ● Framework Objectives Eleri Pengelly ● Assisted Digital Lot 1 Clive Richardson ● Digital Inclusion Lot 2 Beccy Russell ● Bidding Process Sonia Diosee ● Invitation to Tender (ITT) Sonia Diosee ● Selection Process Sonia Diosee ● Group Q&A All
- 5. GDS Introduction ● Welcome ● Housekeeping ● Presentations ● Group Q&A ● Lunch ● Close Eleri Pengelly GDS
- 9. GDSEleri Pengelly GDS Open to all public sector/government department buyers
- 10. GDSEleri Pengelly GDS National framework agreement
- 11. GDSEleri Pengelly GDS Enabler for buyers to use without running full OJEU competition
- 12. GDSEleri Pengelly GDS Cross government alignment in standard terms and commercial rates
- 13. GDSEleri Pengelly GDS Iterative approach and aim to attract VCSE/SME and large providers
- 14. GDSEleri Pengelly GDS Open up the market and foster collaboration
- 15. GDSGDS Eleri Pengelly Deputy Director Government Digital Service Eleri Pengelly
- 16. GDSGDS Clive Richardson Head of assisted digital Government Digital Service @cliverchrdsn Clive Richardson
- 18. GDSGDS The Government Digital Strategy promises support for users who need it to use government’s digital services. Clive Richardson
- 19. GDSGDS “Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded.” Clive Richardson
- 21. GDSGDS Users of assisted digital support Clive Richardson
- 22. GDSGDS Around 1 in 5 UK adults will need assisted digital support of some kind Clive Richardson
- 23. GDSGDS Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disability Clive Richardson
- 24. GDSGDS The exact number will vary from service to service - it depends on the service and the users Clive Richardson
- 25. GDSGDS Types of assisted digital support Clive Richardson
- 26. GDSGDS Support can be delivered through a range of channels, including over the phone Clive Richardson
- 27. GDSGDS This framework is about in- person support Clive Richardson
- 28. GDSGDS Talk-through - somebody guides the user to complete the transaction themselves Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them Clive Richardson
- 29. GDSGDS Talk-through - somebody guides the user to complete the transaction themselves Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them Clive Richardson
- 30. GDSGDS “High street” - the user visits the support provider Outreach - the user is visited by the provider (eg at home, at work, in a care home) Clive Richardson
- 31. GDSGDS “High street” - the user visits the support provider Outreach - the user is visited by the provider (eg at home, at work, in a care home) Clive Richardson
- 32. GDSGDS No redesigned digital service goes live without appropriate support in place Clive Richardson
- 33. GDSGDS Clive Richardson Head of assisted digital Government Digital Service @cliverchrdsn Clive Richardson
- 34. GDSGDS Beccy Russell Head of departmental engagement, Digital Inclusion Government Digital Service Clive Richardson
- 36. GDS Digital Inclusion: definition and strategy Beccy Russell GDS
- 37. GDS Digital Inclusion: enabling people to go online to make the most of the internet Beccy Russell GDS
- 38. GDS 10.5 million adults in the UK lack the basic digital skills to make the most of the internet Beccy Russell GDS
- 39. GDS Removing barriers such as: Beccy Russell GDS
- 40. GDS Lack of access Beccy Russell GDS
- 41. GDS Lack of skills Beccy Russell GDS
- 42. GDS Lack of motivation Beccy Russell GDS
- 43. GDS Lack of trust Beccy Russell GDS
- 44. GDS Digital inclusion strategy - corral multi sector efforts to reduce the number of digitally excluded people, SMEs and charities Beccy Russell GDS
- 45. GDS encourage departments to embed digital inclusion in policy programmes and services Beccy Russell GDS
- 46. GDS Evidence shows digital inclusion can support wider outcomes including: Beccy Russell GDS
- 50. GDS Digital inclusion Lot 2 Provision of digital inclusion services Beccy Russell GDS
- 51. GDS needs assessment or analysis Beccy Russell GDS
- 52. GDSBeccy Russell GDS the design
- 53. GDS GDS and/or the delivery of basic digital skills training Beccy Russell
- 54. GDSGDS Beccy Russell Head of departmental engagement, Digital Inclusion Government Digital Service Clive Richardson
- 55. GDSGDS Sonia Diosee Commissioning Manager Government Digital Service Sonia Diosee
- 57. GDS Industry Event feedback - Aug/Sep Invitation to Tender - Oct/Nov Evaluate supplier responses - Dec/Jan Award Contracts - Mar/Apr Sonia Diosee GDS
- 58. GDS What is a Framework Agreement? Sonia Diosee GDS
- 59. GDS What is a Call Off? Sonia Diosee GDS
- 61. GDS Framework bidding will be iterative - every 12 to 18 months Sonia Diosee GDS
- 63. GDS Feedback from this event will shape our ITT requirements Sonia Diosee GDS
- 64. GDS Outputs will be shared on GDS blogs Sonia Diosee GDS
- 65. GDS Tender will be published online using Emptoris Sonia Diosee GDS
- 66. GDS Suppliers will have 6 - 8 weeks to respond to the bid Sonia Diosee GDS
- 67. GDS Tender Clarification Process Sonia Diosee GDS
- 69. GDSSonia Diosee GDS 1st Stage Evaluation Selection Award 1. Mandatory Questions / Organisational Criteria. Pass/Fail 2. Mandatory Technical Criteria. Pass/Fail 3. Quality Criteria. Scored with overall threshold that must be exceeded and minimum pass mark for each criterion. 4. Final Award - Successful bidders will be awarded contracts based on the following elements: Technical Commercial Price Pass all criteria Pass all criteria Pass all thresholds Fail one criterion and bid is rejected Fail one criterion and bid is rejected Fail to match or exceed the minimum pass mark for one criterion and bid is rejected
- 70. GDSGDS Sonia Diosee Commissioning Manager Government Digital Service Sonia Diosee
- 71. GDSGDS Eleri Pengelly Deputy Director Government Digital Service Eleri Pengelly
- 72. GDS Group Q&A
- 73. GDSEleri Pengelly GDS We’re specifically interested in your ability to deliver services as outlined in the earlier presentations
- 74. GDSEleri Pengelly GDS Please keep your answers short - they shouldn’t require much discussion
- 75. GDSEleri Pengelly GDS We’d rather have short answers to every question, than detailed answers to a few
- 76. GDSEleri Pengelly GDS If a question isn’t relevant, or you can’t answer it, that’s fine - let your facilitator know
- 77. GDS Thank you! Eleri Pengelly GDS
- 78. GDSGDS Eleri Pengelly Deputy Director Government Digital Service Eleri Pengelly
- 79. Digital Training and Support Framework Industry Engagement Event 26th August 2015