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CONTENT TO CLIENTS
Inbound Marketing The CPC Strategy Way
Rick Backus
Co-Founder, CEO
rick@cpcstrategy.com
TWITTER!
@CPC_Rick
#SearchLove
#CoreContentChallenge
WHAT’S YOUR CORE CONTENT CHALLENGE?
 Founded CPC Strategy in 2007
 Over 240 Active Clients
 Manage Over 35 Million in
Adverting Spend
 Monthly Retail Contributor @
Search Engine Land, Search
Engine Watch, Practical
eCommerce, & SEJ
 Official Google Shopping Partner
ABOUT RICK + CPC STRATEGY
WE’RE DOWN WITH INBOUND
http://cpcstrategy.com/resources-retail-search/
BUT WE STARTED WITH OUTBOUND
INBOUND vs. OUTBOUND
Outbound:
Fast Market
Validation for
Services
Inbound:
Long Term
Thought
Leadership
TRADITIONAL WEB LEAD GEN MODEL
Google/Bing
Paid/Organic
Website/Blog
Sales Call
$$$
Not Enough
Keywords/Traffic
INBOUND MARKETING MODEL
Google/Bing/Other
(Free/Organic)
Sales Calls
Webinars with Partners
Other Lead Sources
(Trade Shows,
Partners)
Email Blasts
Content Outreach
Calls
Website/Blog
Retargeting
Google Shopping Is Now PaidCPC STRATEGY INBOUND MARKETING FUNNEL
Spread Awareness
Provide Utility
Expose Desire
Or Pain
Sales Call
Search Engines
Partnerships
Joint Webinars
Tradeshows
Blog Content
White Papers
Newsletters
Internal Webinars
Case Studies
Expertise Emails
Content Outreach Calls
PURPOSE OF WEB PROPERTIES
Blog - Inform Dot Com - Sell
KPI–Traffic KPI– Conversion Rate
TRAFFIC TO WEB PROPERTIES (Historical)
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
Apr-07
Jun-07
Aug-07
Oct-07
Dec-07
Feb-08
Apr-08
Jun-08
Aug-08
Oct-08
Dec-08
Feb-09
Apr-09
Jun-09
Aug-09
Oct-09
Dec-09
Feb-10
Apr-10
Jun-10
Aug-10
Oct-10
Dec-10
Feb-11
Apr-11
Jun-11
Aug-11
Oct-11
Dec-11
Feb-12
Apr-12
Jun-12
Aug-12
Oct-12
Dec-12
Feb-13
Apr-13
Jun-13
Aug-13
Oct-13
Total Traffic to CPC Strategy Properties
Our Content Strategy
Why New PLAs Might Be BetterHOW WE CREATE CONTENT
Best Practices for Blogging
Hosted on dedicated server with Wordpress for
maximum speed/customizability
Blog on sub-directory from main page e.g
yourcompany.com/blog
Write to personas
Every Blog Post Has Some Sort of Call To Action
embedded or at the end
The Right Rail and Top of Blog is used to send visitors to
landing pages
Tag All Visitors with Retargeting Cookie
Why New PLAs Might Be BetterCPC STRATEGY TARGETED PERSONAS
eCommerce Owner/Operator
2– 20 Million Dollars in Annual Revenue
Worried About Staying On Top Of Things
in industry
Not always very tech savvy
Loves lists of things, rankings, and how
tos
Doesn’t Have Much Time
Wants to give up managing channels but
doesn’t have time/resources to train
someone else
55% of existing client base
eCommerce Marketing Manager
20 MM – 500 MM Company
Usually A VP or Director or Marketing or
eCom
Worried about looking good to bosses
Likes staying up to date, but loves hearing
about what the competition is doing
Is looking for a place where they can stay
educated on industry to look good to
higher ups
35% of Existing Client Base
WE’RE OUTRANKING AMAZON!
Google Shopping Is Now PaidHOW TO AVOID BEING THIS GUY…
Google Shopping Is Now PaidCONTENT INSPIRATION
quicksprout.com
Google Shopping Is Now PaidCONTENT INSPIRATION
Google Shopping Is Now PaidCONTENT PROMOTION
http://www.practicalecommerce.com/articles/65153-5-Ways-to-Use-
Vine-for-Ecommerce-Marketing
Lead Generation
CONTENT ALWAYS HAS A CALL TO ACTION
Every Blog Post Has Some Sort of Call To Action embedded or at the end
Embedded End Of Post
LEAD GENERATION BUILT INTO BLOG
The Right Rail and Top of Blog is used to send visitors to landing pages
Right Rail Top of Page
LANDING PAGES
General Goal of the Landing Page is to give something away of high value (premium
content) in exchange for information. They should be catered to a need that your
Buyer Persona has that is related to what you do. Here are a couple variations.
Plug-in http://learn.cpcstrategy.com/CPCStrategyFeedExporter.html
Premium Content http://cpcstrategy.com/product-listing-ads/
Pre- Launch Content http://cpcstrategy.com/shopping-feed-book-prelaunch/
Software used to manage landing pages/leads
MARKETO ALERTS
100’s Notifications of Prospects on Site Per Day
MARKETO LEAD INTELLIGENCE
We can see the content our leads engaged with and
cater content calls to address specific need based
on intent and pitch an audit (sales call)
Prospect Nurturing
EMAIL TYPES
Email Type Purpose
Newsletter Inform/Drive Traffic to Blog,
Demonstrate Expertise
White Paper Create Engagement, Demonstrate
Expertise
Breaking News Create Engagement for Brand,
Demonstrate Expertise
Holiday
Newsletter
Create Engagement With Brand
Case Study Generate Sales Calls
RECENT NEWSLETTER
Google Shopping Is Now PaidEMAIL CLICK NOTIFICATIONS
Any Time a Prospect Clicks on A Link in These Emails
Our Sales Team Is Notified and Reaches out to leads with
High Scores
RETARGETING – YOU CAN’T HIDE FROM US!
Extends Reach of Brand Off-Site, Outside of Email in a timely manner.
Continuous Testing
ALWAYS BE TESTING – OLD HOME PAGE
ALWAYS BE TESTING – NEW VARIATION
TEST RESULTS
Reporting
NEW CLIENT SOURCE - LAST 90 DAYS
TOTAL LEADS vs. QUALIFIED LEADS
WHITE PAPERS vs. WEBINARS
Google Shopping Is Now PaidTECHNOLOGY OVERVIEW
Technology Use
Wordpress Blogging Platform
Marketo Landing Pages, E-mail Blasts, Site
Notifications
Salesforce.com Lead Database
Google Banner Retargeting on Web
AdRoll Retargeting on Facebook
Optimizely A|B Testing Platform
People Still Matter…
A LOT!
Google Shopping Is Now PaidCPC STRATEGY MARKETING TEAM
Google Shopping Is Now PaidGIVERS vs. MATCHERS vs. TAKERS
Givers are typically under-valued
in business.
Google Shopping Is Now PaidVOLATILES vs. STABLES
Volatiles Create &
Stables Scale
*1 Volatile for every 9-10 Stables
Our Current Challenges
Google Shopping Is Now PaidBRAND EVOLUTION – EVERYTHING MATTERS
By The end of 2017 CPC Strategy will be the dominant
agency in the retail search intent space.
We will connect our clients inventory to their
customer’s shopping intent.
Google Shopping Is Now PaidUSING CONTENT FOR RETENTION?
How Can Our Marketing Team Work
Closer with our Delivery Team?
Google Shopping Is Now PaidDIFFERENTIATE WITHOUT THIS HAPPENING
BIFF THE BEAR – VOTE ON TWITTER!
#RIPbiff
or
#savebiff
#CoreContentChallenge
WHAT’S YOUR CORE CONTENT CHALLENGE?
#CoreContentChallenge
BEAUTIFUL WEB DESIGN?
DYSFUNCTIONAL TEAM?
#CoreContentChallenge
IMPOSTER SYNDROME?
#CoreContentChallenge
WHAT ARE YOU WORKING TOWARDS?
#CoreContentChallenge
Discussion and Q and A

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Rick Backus - Content to Clients - SearchLove Boston 2014

  • 1. CONTENT TO CLIENTS Inbound Marketing The CPC Strategy Way Rick Backus Co-Founder, CEO rick@cpcstrategy.com
  • 4.  Founded CPC Strategy in 2007  Over 240 Active Clients  Manage Over 35 Million in Adverting Spend  Monthly Retail Contributor @ Search Engine Land, Search Engine Watch, Practical eCommerce, & SEJ  Official Google Shopping Partner ABOUT RICK + CPC STRATEGY
  • 5. WE’RE DOWN WITH INBOUND http://cpcstrategy.com/resources-retail-search/
  • 6. BUT WE STARTED WITH OUTBOUND
  • 7. INBOUND vs. OUTBOUND Outbound: Fast Market Validation for Services Inbound: Long Term Thought Leadership
  • 8. TRADITIONAL WEB LEAD GEN MODEL Google/Bing Paid/Organic Website/Blog Sales Call $$$ Not Enough Keywords/Traffic
  • 9. INBOUND MARKETING MODEL Google/Bing/Other (Free/Organic) Sales Calls Webinars with Partners Other Lead Sources (Trade Shows, Partners) Email Blasts Content Outreach Calls Website/Blog Retargeting
  • 10. Google Shopping Is Now PaidCPC STRATEGY INBOUND MARKETING FUNNEL Spread Awareness Provide Utility Expose Desire Or Pain Sales Call Search Engines Partnerships Joint Webinars Tradeshows Blog Content White Papers Newsletters Internal Webinars Case Studies Expertise Emails Content Outreach Calls
  • 11. PURPOSE OF WEB PROPERTIES Blog - Inform Dot Com - Sell KPI–Traffic KPI– Conversion Rate
  • 12. TRAFFIC TO WEB PROPERTIES (Historical) 0 5000 10000 15000 20000 25000 30000 35000 40000 45000 Apr-07 Jun-07 Aug-07 Oct-07 Dec-07 Feb-08 Apr-08 Jun-08 Aug-08 Oct-08 Dec-08 Feb-09 Apr-09 Jun-09 Aug-09 Oct-09 Dec-09 Feb-10 Apr-10 Jun-10 Aug-10 Oct-10 Dec-10 Feb-11 Apr-11 Jun-11 Aug-11 Oct-11 Dec-11 Feb-12 Apr-12 Jun-12 Aug-12 Oct-12 Dec-12 Feb-13 Apr-13 Jun-13 Aug-13 Oct-13 Total Traffic to CPC Strategy Properties
  • 14. Why New PLAs Might Be BetterHOW WE CREATE CONTENT Best Practices for Blogging Hosted on dedicated server with Wordpress for maximum speed/customizability Blog on sub-directory from main page e.g yourcompany.com/blog Write to personas Every Blog Post Has Some Sort of Call To Action embedded or at the end The Right Rail and Top of Blog is used to send visitors to landing pages Tag All Visitors with Retargeting Cookie
  • 15. Why New PLAs Might Be BetterCPC STRATEGY TARGETED PERSONAS eCommerce Owner/Operator 2– 20 Million Dollars in Annual Revenue Worried About Staying On Top Of Things in industry Not always very tech savvy Loves lists of things, rankings, and how tos Doesn’t Have Much Time Wants to give up managing channels but doesn’t have time/resources to train someone else 55% of existing client base eCommerce Marketing Manager 20 MM – 500 MM Company Usually A VP or Director or Marketing or eCom Worried about looking good to bosses Likes staying up to date, but loves hearing about what the competition is doing Is looking for a place where they can stay educated on industry to look good to higher ups 35% of Existing Client Base
  • 17. Google Shopping Is Now PaidHOW TO AVOID BEING THIS GUY…
  • 18. Google Shopping Is Now PaidCONTENT INSPIRATION quicksprout.com
  • 19. Google Shopping Is Now PaidCONTENT INSPIRATION
  • 20. Google Shopping Is Now PaidCONTENT PROMOTION http://www.practicalecommerce.com/articles/65153-5-Ways-to-Use- Vine-for-Ecommerce-Marketing
  • 22. CONTENT ALWAYS HAS A CALL TO ACTION Every Blog Post Has Some Sort of Call To Action embedded or at the end Embedded End Of Post
  • 23. LEAD GENERATION BUILT INTO BLOG The Right Rail and Top of Blog is used to send visitors to landing pages Right Rail Top of Page
  • 24. LANDING PAGES General Goal of the Landing Page is to give something away of high value (premium content) in exchange for information. They should be catered to a need that your Buyer Persona has that is related to what you do. Here are a couple variations. Plug-in http://learn.cpcstrategy.com/CPCStrategyFeedExporter.html Premium Content http://cpcstrategy.com/product-listing-ads/ Pre- Launch Content http://cpcstrategy.com/shopping-feed-book-prelaunch/ Software used to manage landing pages/leads
  • 25. MARKETO ALERTS 100’s Notifications of Prospects on Site Per Day
  • 26. MARKETO LEAD INTELLIGENCE We can see the content our leads engaged with and cater content calls to address specific need based on intent and pitch an audit (sales call)
  • 28. EMAIL TYPES Email Type Purpose Newsletter Inform/Drive Traffic to Blog, Demonstrate Expertise White Paper Create Engagement, Demonstrate Expertise Breaking News Create Engagement for Brand, Demonstrate Expertise Holiday Newsletter Create Engagement With Brand Case Study Generate Sales Calls
  • 30. Google Shopping Is Now PaidEMAIL CLICK NOTIFICATIONS Any Time a Prospect Clicks on A Link in These Emails Our Sales Team Is Notified and Reaches out to leads with High Scores
  • 31. RETARGETING – YOU CAN’T HIDE FROM US! Extends Reach of Brand Off-Site, Outside of Email in a timely manner.
  • 33. ALWAYS BE TESTING – OLD HOME PAGE
  • 34. ALWAYS BE TESTING – NEW VARIATION
  • 37. NEW CLIENT SOURCE - LAST 90 DAYS
  • 38. TOTAL LEADS vs. QUALIFIED LEADS
  • 39. WHITE PAPERS vs. WEBINARS
  • 40. Google Shopping Is Now PaidTECHNOLOGY OVERVIEW Technology Use Wordpress Blogging Platform Marketo Landing Pages, E-mail Blasts, Site Notifications Salesforce.com Lead Database Google Banner Retargeting on Web AdRoll Retargeting on Facebook Optimizely A|B Testing Platform
  • 43. Google Shopping Is Now PaidCPC STRATEGY MARKETING TEAM
  • 44. Google Shopping Is Now PaidGIVERS vs. MATCHERS vs. TAKERS Givers are typically under-valued in business.
  • 45. Google Shopping Is Now PaidVOLATILES vs. STABLES Volatiles Create & Stables Scale *1 Volatile for every 9-10 Stables
  • 47. Google Shopping Is Now PaidBRAND EVOLUTION – EVERYTHING MATTERS By The end of 2017 CPC Strategy will be the dominant agency in the retail search intent space. We will connect our clients inventory to their customer’s shopping intent.
  • 48. Google Shopping Is Now PaidUSING CONTENT FOR RETENTION? How Can Our Marketing Team Work Closer with our Delivery Team?
  • 49. Google Shopping Is Now PaidDIFFERENTIATE WITHOUT THIS HAPPENING
  • 50. BIFF THE BEAR – VOTE ON TWITTER! #RIPbiff or #savebiff
  • 55. WHAT ARE YOU WORKING TOWARDS? #CoreContentChallenge