1. Dominic Xavier (Sooraj)Dominic Xavier (Sooraj)
Contact: +91 9961413383; +91 9567097325 Email: dmncxavier@gmail.com
Seeking assignments in Sales /Marketing & Business Development in Any Sector
Career SnapshotCareer Snapshot
 More than 8 years of experience Sales /Marketing & Business Development in Banking Sector &
Automobile Sector.
 Currently working with Popular Motors as Assistant Manager – Automotive Sales.
 Proven capability to work within tight timescales whilst maintaining accuracy.
 Efficient in driving team efforts towards the achievement of profit targets.
 Excellent communication skills combined with a proven track record of building customer
relationships by using a friendly and tenacious approach.
Organisational ExperienceOrganisational Experience
Period Company Designation
Jan ’13 to Present Popular Motors Asst. Manager (Auto sales)
Oct’10 to Dec ‘12 Citi Bank, Bahrain Team Leader – (Credit Cards/Loans)
Jun’10 to Oct’10 HDFC Bank Ltd. Team Leader (Saving Accounts)
1st
April’08 to Jun’10 SBI Cards Team Leader (Credit Cards)
1st
Jan ’08 to Dec ’12 Smart Decorations Running own Business while working
(shop and was event organisation)
1st
Mar’06 to Mar’08 ABN Ambro Bank (DSI) Team Leader (Credit Cards)
1st
May ’05 to Feb’06 Centurion Bank Ltd. Universal Banking Officer
Organisational Experience in Automobile SectorsOrganisational Experience in Automobile Sectors
Area of ExpertiseArea of Expertise
Job Description
 Carry out sales in accordance to pre-agreed monthly targets and budgets.
 Prepare/ maintain visit/ call reports/log highlighting salient features and advise the Manager of
the same.
 Report weekly/ monthly on agreed performance data, comparing actual with targeted/ budgeted
performance.
 Attend to customers visiting the showroom, initiate sales process with them paying attention to
their needs and offer qualified advice on the specifications of the product.
 Maintain close contact with prospect customers, make sales call and visit them to suit their
schedule/ convenience.

2.  Introduce and follow up suitable sales prospects.
 Maintain customer database and contribute towards the development of prospects list. Keep
abreast of competition in this segment of cars.
 Ensure pre-delivery inspections and proper documentation of the sales transaction.
 Ensure details of all vehicle transactions are accurately completed & recorded and registered with
sales administration, including payment and the registration of the vehicle with the traffic
department and invoicing.
 Provide highest degree of customer service and satisfaction at all times in accordance with the
company’s sales policies and procedures to maximize future recommended or repeat sales.
 Ensure that the customer is aware of all available extras, accessories and warranties.
Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring
smooth conclusion of vehicle handover.
 Provide customers with qualified advice on vehicle finance and insurance facilities.
 Participate in seasonal sales campaign and promotions to maximize sales penetration
Sales
 Sell Vehicles to customers in order to meet or exceed the Sales Target for increasing sales growth.
 Implementing sales promotional activities as a part of brand building and market development
effort.
 Obtain the prospective customers contact details for further follow ups and potential sales
opportunity.
 Good knowledge on all the divisions’ vehicle product line, including specifications and cost.
 Preparing all necessary documents for successful sale of the vehicle – (Quotations, Insurance forms
and Bank forms.
 Monitoring and following up with the customer on submission of the deposit or cash payment, and
the purchase order from a valid institution, to ensure that the vehicle is sold.
 Conducting periodic detailed market study to analyze the latest market trends and tracking
competitor activities and providing valuable inputs for fine tuning the selling and marketing
strategies.
Post Sales Activities
 Ensuring the timely handover of the vehicles to the customer.
 Preparing all relevant documentation for vehicle registration.
 Ensure that all documents are in place for the bank and insurance requirements
 Ensuring that the vehicle delivered matches with the specifications requested by the customer and
contains the accessories agreed upon.
 Orient the customer on the vehicle’s different features and basic maintenance requirements.
 Handover the vehicle to the customer, upon completion of all documentation.
Vehicle Inspection
 Carry out vehicle inspection to ensure PDI (Pre-Delivery Inspection) has been properly performed
and standards are complied with before turning it over to the customer.
 Checking the vehicle model and serial number are in match with those in the PDI delivery
documents.
Customer Satisfaction
 Provide the utmost customer service to meet and exceed the set standards as measured against the
manufactures customer satisfaction index
 Ensure courtesy and consideration for all visitors and customers coming to the showroom.
 Ensure that the Customer’s experience in purchasing the vehicle is positive from beginning till end
 Inform the customer on the status of the vehicle, including the reason or the delay for their
reference.
 Provide customers with extra service, as and when possible, set within the legal parameter and
standards and values of the Group/Division.

3. Organisational Experience in Banking SectorsOrganisational Experience in Banking Sectors
Area of ExpertiseArea of Expertise
Sales
 Managing the sales operations and accountable for increasing sales growth.
 Implementing sales promotional activities as a part of brand building and market development
effort.
 Conducting periodic detailed market study to analyze the latest market trends and tracking
competitor activities and providing valuable inputs for fine tuning the selling and marketing
strategies.
 Reviewing daily MIS reports checking notes and ensure accurate service delivery to customers.
Business Development
 Driving business growth through identification & penetration of new market segments for
attainment of periodical targets with a view to optimize revenue.
 Setting up business operations for the launch of new products including developing, designing and
evaluating various promotional campaigns.
Team Management
 Overall sales functions through a team of 15 executives for business development.
 Leading, training & monitoring the performance of team members to ensure efficiency in sales
operations and meeting of individual & group targets.
 Scheduling individual/ team assignments to achieve the pre-set goals within time, quality & cost
parameters.
 Train the team members on news products / product features and ensure knowledge
dissemination.
 Build and maintain effective communication with the team to ensure free flow of information, ideas
and feedback.
Customer Relationship Management
 Identifying and networking with prospective clients, generating business from the existing accounts
and achieving profitability and increased sales growth.
 Building & maintaining healthy business relations with high net worth and corporate clients,
ensuring high customer satisfaction matrices by achieving delivery & service quality norms.
 Handling customer centric banking operations & ensuring customer satisfaction by achieving
delivery & service quality norms.
 To regularly meet with the customers to identify their business needs and to ensure a proper cross-
selling.
Internal Process
 To assist and participate in any branch projects (Service Quality Programs, Process changes, sales…
etc.) and support the launch of new products and services as per the consumer banking business
plan.
 To ensure that all sales & service transactions are compiling to the Bank’s policies and procedures
and to ensure a proper implementation of control measures.
 Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s
departments in order to ensure 100% closing mandates.
Organisational Experience in Running Own BusinessOrganisational Experience in Running Own Business
Area of ExpertiseArea of Expertise

4.  Artistic Ability: Understanding art, style, and use of color are important for creating beautiful
arrangements.
 Creativity: Florists often must create new and exciting pieces within a budget or with limited
resources. Being creative helps stay on top of trends.
 Customer Service: Floral designers spend a lot of time talking to customers to get their order
correct, determining what they want, and speaking with vendors to get good deals.
 Organization: Florists must be organized to keep on top of multiple orders and complicated
projects.
 Events: was doing the stage decorations for the marriages, baptism etc. Banquet arrangements was
also done for the hotels.
Key SkillsKey Skills
Leadership, Team management, Cross Selling, Negotiation and Influence, Time Management, Client
Relationship, New Business development with existing customers, Relationship Management.
AcademiaAcademia
 B.com from MG University
Personal DossierPersonal Dossier
Date of Birth : 2nd
February 1983.
Mailing Address : Vadayil House, H. No .11/1249, and Veli, Cochin -682001 Kerala India.
Linguistic Abilities : English, Malayalam
Passport No : H9998978