Dominick Agniel has 4 years of experience working at Best Buy's Geek Squad as an Advanced Repair Agent. He has a 96% success rate in diagnosing and resolving hardware and software issues for clients. Agniel is currently studying Information Systems and Decision Sciences at LSU and previously studied Computer Science at Northwest Community College.

1. Summary
Highlights
Accomplishments
Experience
Education
DOMINICK AGNIEL
dominick.agniel@gmail.com
I am currently a student studying Information Systems and Decision Sciences at LSU. I have been
working at Best Buy for four years. Proficient at explaining complicated technical concepts to users
of varying degrees of technical understanding. Knowledgeable in an assortment of operating
systems, applications and hardware.
Advanced troubleshooting
Virus and spyware removal
Computer diagnostics and repair
Customer service-focused
Highly motivated
Resourceful
Work well with others and individually
Seasoned in conflict resolution
Diagnosed hardware and software failures and resolved technical issues with a 96% success rate.
Jul 2012 to CurrentAdvanced Repair Agent
Best Buy / Geek Squad － Baton Rouge, Louisiana
Communicate and understand clientele issues and fix them quickly and efficiently; Cura et
Celeritas.
Work on any number of devices ranging from Windows XP, to Windows 10, to Mac OSX as
well.
Stay informed about new viruses and learning the best means to removing them.
Computer Science
Norhtwest Community College － Southaven, Mississippi
Information Systems and Decision Sciences (ISDS)
Louisiana State University － Baton Rouge, Louisiana
Transferred from Northwest, currently enrolled.