1. Donald G. Grubenhoff
www.linkedin.com/in/dongrubenhoff
1354 Linwood Avenue | Columbus, Ohio 43206 | 614-578-6437 | dgrubenhoff@gmail.com
Operations, Purchasing, Sales Manager
Providing over 2 decades’ experience and success launching and managing operations.
Hands-on, take-charge, impactful manager leveraging non-threatening management style. Track record of
delivering exceptional sales and marketing results as well as program solutions. Confident, with contagious
enthusiasm in training and team-building strategies, achieving dramatic change-management goals.
Core Competencies | Strengths | Expertise
• Customer Service
• Strategic Business
Planning
• Productivity
Improvement
• Staff Supervision
• Email Marketing
• Data Management
• Technical
Troubleshooting
• P&L Responsibility
• Performance Evaluations
• Back-office Systems
• Creative/Strategic/Solution Selling
• Office Furniture Specifier/Space
Planning
• DDMS Key Operator and Report
Writer
• Contract Review/Recommendations
• Price Plan Creation/Maintenance
• Merchandising/Promotion
• Accounts Payable/Receivable
• Staff Training & Development
• Policy/Procedure Development
• Client Maintenance/Retention
• Recruiting/Staffing
• Inventory Management
• Margin Improvement
• Website Maintenance
• Customer Contract
Review
• Customer Technical
Support
• Sales Presentations
• Client Needs Analysis
• Product Introduction
• Vendor Negotiations
Career Highlights
Operations, Sales and Purchasing Manager – Graham Office Supply
• Successfully led and grew operations to $2.3 million in sales; delegated by ownership to
assume complete oversight of operations with profit and loss (P&L) responsibility; elevated
gross profit 15% through improvement of purchasing, increasing inventory turns from 3 to
12; identified and facilitated sale of company to new owner, Charles Ritter Co.
Operations, Sales and Purchasing Manager – Charles Headlee Co.
• Strategized and led initiative improving 15,000 square foot warehouse picking efficiency
75%; introduced “quick pick” system through reorganization of over 2,500 items;
additionally, played instrumental role in $3 million sale of office supply division to JA Kindel
(later Office Depot) and became furniture sales manager.
E-commerce and Consumer Contract Analyst – Charles Ritter Co.
• Improved e-commerce sales 5% through implementation of new e-commerce platform;
subsequently maintained over 2,500 users and added more than 2,500 new items by
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2. introducing new product lines.
Operations Manager/E-commerce & Consumer Contract Analyst – Graham Office
Supply/Charles Ritter Co.
• Increased gross profit over 3% through development and execution of marketing and
database updates; complemented marketing by advertising in paper Yellow Pages, creating
company facebook page, executing email campaigns, and collaborating with “buy local”
group promotions; introduced new consumer contract pricing system using sales analysis
and matrixes; created reports using Microsoft Access and Excel.
Division Furniture Manager – BT Office Products
• Immediately after assuming role, recreated furniture division (after purchase of
Continental Office Product); collaborated with HVAC company to improve work conditions
for new staff, organized placement of new break room and vending machines, coordinated
training and development of 16 office supply sales representatives on methods selling office
furniture, and hired designer and support staff members.
Professional Experience
Columbus Paper & Copy – Columbus, Ohio June 2016 to Present
Privately owned and operated paper, copy and office furniture supply company; 2 locations in
Columbus; 8 employees.
Sales & Marketing
Currently functioning in bridge job contributing to furniture sales, web marketing and social
media management.
Charles Ritter Company – Columbus/Mansfield/Cleveland, Ohio June 2013 to May
2016
Independently owned office products company; sales over $10 million/year, carries hundreds of
thousands of office supplies, furniture and equipment; specializes in contract commercial sales.
Purchased Graham Office Supply.
E-commerce and Consumer Contract Analyst
Brought in to assist with e-commerce sales strategy planning and execution;
marketing/advertising; customer service; consumer contract development and maintenance;
furniture quotes and installation; vendor relationships; technical operations and website
maintenance; email/internet correspondence.
Produced and maintained over 300 consumer pricing contracts; collaborated with 15 sales
professionals to research and competitively price (within contracts) new products; maintained
new item descriptions and price changes; created custom reports and reported directly to
company president.
• Increased gross profit over 2% through marketing and database updates; complemented
marketing by advertising, creating company Facebook and Twitter page, executing email
campaigns, and collaborating with “buying group” promotions.
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3. • Enhanced operations through implementation of technologies including DDMS industry
software and training, MS Office, internet presence (updated website), and new
ecommerce platform.
Graham Office Supply, Inc. – Columbus, Ohio April 1999 to June 2013
Independent, locally-owned office products company; carries hundreds of thousands of office
supplies, furniture and equipment; specializes in both retail and contract commercial sales.
Sales, Purchasing, and Operations Manager
Oversaw day to day retail operations and business development with ultimate
accountability for profit and loss performance; included oversight of 4 sales staff.
Scope of responsibilities included sales strategy planning and execution;
marketing/advertising; customer service; purchasing; store maintenance and safety;
inventory planning/control ($1.5 million); warehousing and distribution; furniture quotes
and coordination of installation; vendor relationships; technical operations and website
maintenance; email/Internet correspondence; updates of front/beck-end database systems.
•••• Increased gross profit over 3% through development and execution of marketing and
database updates; complemented marketing by advertising in paper Yellow Pages,
creating company facebook page, executing email campaigns, and collaborating with “buy
local” group promotions.
• Enhanced operations through implementation of technologies including complete
computer system, DDMS industry software, MS Office, Internet presence (website),
ecommerce platform, new access reporting platform, and new server for back office.
• Appointed member of preferred vendor committee during company contribution to
international cooperative; directly responsible for contracts and negotiations and
successfully increased rebate percentage 15%, reduced expenses, introduced competitive
bidding, and signed contracts.
• Improved delivery of customer service through increased staff training on products and
software; included introduction of competitive pricing service utilized as clients request
price quotes.
• Organized move of entire company; included complete remodel of current building and
collaboration with general contractor on moves/adds/changes, technology requirements,
and new phone system.
•••• Engaged in valuation and negotiations ultimately merging with area office products
company.
BT Office Products – Columbus, Ohio 1996 to 1999
Privately owned and operated office furniture supply company; presence in Columbus, Cincinnati
and Northern Kentucky; acquired both Continental Office Supply and acquired Corporate
Express.
Division Furniture Manager | Office Facilities Manager, Central and Southern Ohio
Division
Brought in to overhaul furniture division with primary focus on competition with
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4. Continental Office Furniture; accountable for sales, purchasing, vendor management, install
coordination and ultimate customer satisfaction.
Ensured performance of 5 direct reports including sales representatives, designer,
administrative associate and installer; indirectly oversaw 16 sales representatives and 8 sales
assistants.
• Grew sales from $0 to $1.5 million within 2 years of operations; included expansion of
initial $500,000 budget; performed within bonus parameters and received recognition
from Chicago region manager for outstanding acheivement in department startup and
growth.
• Immediately after assuming role, facilitated organization launch; collaborated with
HVAC company to improve work conditions for new staff, organized placement of new
break room and vending machines, coordinated training and development of 16 office
supply sales representatives on methods selling office furniture, and hired designer and
support staff members.
• Instrumental in management of accounts including Bank One (Chase), Longaberger
Basket, and R&L Trucking.
• Increased overall quality of installations through hire of outside delivery and installation
company.
Charles E. Headlee – Columbus/Dublin, Ohio 1984 to 1996
Independent office supply and furniture dealer with 3 locations; products include supplies, desks
to complete office systems; company covered primarily Columbus, Delaware, Marysville, and
Wilmington, Ohio.
Purchasing Manager, Sales Manager, Furniture Division | Started as Purchasing
Agent
Accountable for sales and purchasing components of operations; included inventory
procurement ($4 million volume), inventory control, inventory turns, vendor negotiations,
and customer contract reviews; hired and supervised 3 purchasing associates.
•••• Orchestrated launch of new store in Wilmington, Ohio.
•••• Streamlined operations ultimately resulting in both profit and market share increases.
• Led introduction of technology, requiring training of new business software (DDMS) and
subsequent training of entire company.
Education
University of Toledo – Toledo, OH
Bachelor of Business Administration | Major in Business Administration/Finance
Professional/Community Participation
Sole – www.solenow.org
Columbus Buy Local Owned Group
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