1. Dondoza Roberts dondozaroberts@gmail.com
1656 Marybeth Dr. ♦ Middleburg, FL. ♦ 32068 ♦ Mobile – (904)-655-1042 ♦
Employment History
Keeton Corrections – Jacksonville, FL. 07/2012- 08/2013
Resident Monitor
• To perform required and necessary medical, food, clothing, space, maintenance,
accountability, inspections, and records services to residents.
• Conducts house searches, pat searches, breathalyzer tests, fire/evacuation drills, first
aid and medical inventory inspections.
• Complete and document daily, weekly, and monthly safety, security and sanitation
inspections.
• Assists in organizing and supervising classes, church services, meals, recreation,
meetings and other house programs.
• Observes individual and group residents and reports suspicious, life threatening, crisis
situations, or prohibited acts and takes appropriate action.
• Report accountability violations of all offenders, on a daily basis, to Supervisors.
Maintain relationships with organizations, groups, individuals, and other
community sources
Strong Arm Masonry – Jacksonville, Fl. 04/2005, 05/2011- 04/2012
Mason Tendor and Apprentice
• Building Scaffolds-Making sure scaffolds are level and plum. Safety and obiding
by Oash safety rules.
• Figuring out Bench Marks, arches ways and quoin corners.
• Mixing Mud-Keeping masons stocked and with wet mud during the day.
• Using various Joint Striking techniques: Concave Joint (Round Joint), rack joints
etc...
• Setting Rebar (Reinforcement Bar) for structures, footers, and pouring concrete
according to specs.
• Leveling lazor level and finishing concrete with trowel
Web.com – Jacksonville, FL. 01/1999 - 10/2010 Tier II
Modifications Specialist / CSR / Fulfillment Services
• Excellent communication and interpersonal skills with the ability to multi-task
and manage multiple projects of varying complexities, communicate progress,
and meet deadlines.
• Win back efforts involve resolving tech or billing issues, upgrades/downgrades
of plans, discounting rate, or simply soothing customer’s frustration.
• Achieved productivity related targets, quality targets, sales targets, including
sales and revenue objectives, average handle time, log in time, available time,
schedule adherence, service request closures and quality measures on a
consistent basis.
• Created websites using company provided templates as well as creating custom
websites. In creating custom websites using Dreamweaver and Photoshop to

2. manipulate HTML code as well as constructing and adjusting images
• Assisted with training and coaching of newly hired employees on phone support
and website design.
• Work directly with site owner (Customer) to develop the website including,
consultation, e-mails and phone calls.
• Responsible for ensuring proofs of hard copy websites were correctly packaged
and mailed to respective clients for review.
• Accurate packaging and mailing of hard copy website proof to respective
customers.
• Inspected equipment and packages for damages and submitted for corrections
when required.
Skills
Proficient with Microsoft Word, Excel, Photoshop, Adobe Reader, Dreamweaver, Microsoft Office
Suites, Outlook, Adobe Photoshop, Windows 2000, XP, Vista, Personal trainer.
Education
Sandalwood High School, Jacksonville, FL.
High School Graduate
References
Available upon request.