1. DONALD FEINBERG
Swedesboro, NJ 08085 • (484) 410-7612 • tagfeinberg@comcast.net
General Manager - Hospitality
Motivated and resourceful leader with 20+ years’ experience in organizing and managing services within hospitality
environment, and proven success in organizing tasks, increasing sales, and multiplying business from limited material and
resources. Proven leadership, teambuilding and staff development skills, including on the spot decision making capability.
Focused on ensuring the guests' needs are met, while enforcing standards for staff exceptional performance. Adept at
general supervision, hiring, training and motivation in a fast-paced environment.
A R E A S O F S T R E N G T H
 People Management  Management Excellence  Customer Satisfaction
 Regulatory Compliance  Teambuilding  Improvement Focused
 Increased Sales/Profits  Staff Development Skills  Inventory Management
K E Y S K I L L S A S S E S S M E N T
CRITICAL THINKING - Monitor and manage restaurant operations in terms of staffing and scheduling functions while
greeting guests, ensuring provision of service are accurate and timely managed.
QUALITY ASSURANCE - Assesses the effectiveness and quality of services provided as related to kitchen, staff, servers,
food quality, and marketing to affect financial impact and outcomes.
P R O F E S S I O N A L E X P E R I E N C E
CHAMPPS AMERICANA, Philadelphia, PA Mar 1999 - Feb 2015
General Manager
Supervised staff of 75 staff members consisting of kitchen, bar, host stand, and dining room, including monitoring and
evaluating performance according to high customer service standards. Collaborated across organization to ensure delivery
of appropriate timelines, and quality, attending to all positions and client needs in the restaurant. Managed all functions of a
$4.6 M sized restaurant.
Accomplishments:
• Developed marketing strategies for all parties, groups, and promotional events that occurred in restaurant.
• Performed cold-calling and personal visits to local businesses, groups, and associations to offer services, and gain
clients.
• Oversaw and supervised events that included groups of up to 300 people of local businesses, booster clubs, social
groups, weddings, charity groups, and more.
• Adhered to all city, state, and government regulations, including company reorganization.
WIDENER UNIVERSITY, Chester, PA Jan 2010 - Present
Guest Lecturer
Appointed guest lecturer consigned to educate undergraduate theoretical and lab food and beverage courses, while assisting
full-time faculty members.
DAVE & BUSTER'S, Dallas, TX Jan 1996 - Mar 1999
General Manager, Director of Training & Regional Manager
Directed the training and coaching of all restaurant positions that included the kitchen, bar, host stand, and dining room,
while ensuring that client/customer experience was top-notch, and that interpersonal skills and company image and brand
were adhered to and enhanced.
Accomplishments:
• Conducted training audits at restaurant units and oversaw all Regional Managers, General Managers and staff to
ensure accuracy and consistency.
• Marketed, planned, and supervised all events, parties, and promotional events occurring in restaurant.
• Managed all three facilities on the east coast encompassing average sales of $12M annually.
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2. Donald Feinberg, Resume Page 2
THE CHEESECAKE FACTORY, Washington, D.C. Nov 1994 - Dec 1996
Senior Manager
Managed all aspects of a $10 million volume restaurant such as staffing, training, budgeting, purchasing, cost controls, and
profit and loss.
Accomplishments:
• Conducted training, supervision, and coaching of all restaurant staffed positions.
• Marketed, planned, and supervised all events, parties, and promotional events occurring in restaurant.
• Participated in all positions, and saw to all requirements necessary of a successful business.
MICK'S PEASANT COMPANY, Annapolis, MD Apr 1991 - Oct 1994
General Manager
Directed and supervised all training, supervision, and coaching of all restaurant staffed positions. Handled all requirements
for a successful $2M business, including budgeting, staffing, purchasing, cost control, menu planning, contracts and
development.
Accomplishments:
• Provided supervision and marketing of all events such as parties, weddings, and groups occurring in restaurant.
• Participated in all positions, and saw to all requirements necessary of a successful business.
Previous Professional Experience:
SALADALLY COMPANY, Philadelphia, PA Apr 1989 - Mar 1991
General Manager
SUNNYSIDE NATURAL FOODS, INC., Philadelphia, PA Apr 1988 - Mar 1989
Owner/Operator
OLD ORIGINAL BOOKBINDERS, Philadelphia, PA Apr 1983 - Mar 1988
General Manager
E D U C A T I O N & T R A I N I N G
MASTERS OF SCIENCE, Hospitality & Tourism Management
Widener University, Chester, PA - (in process)
BACHELOR OF SCIENCE, Hotel & Restaurant Management
Widener University, Chester, PA - 1984
C E R T I F I C A T I O N S & S K I L L S
Certified in ServSafe Food Safety
Certified in RAMP Alcohol