3. TORONTO 2015 SPECTATOR GUIDE
TABLE OF CONTENTS
4–12
WELCOME
13–40
SPECTATOR
INFORMATION
41–127
VENUES
128–147
CELEBRATE
148-153
THANK YOU
154
HELPFUL WEBSITES
& NUMBERS
4. Welcome 4
BIENVENUE!
BIENVENIDOS!
WELCOME!
The TORONTO 2015 Pan Am and Parapan Am
Games Spectator Guide is your one-stop resource for
information about both the TORONTO 2015 Pan Am
Games, which run from July 10 to 26, 2015, and the
TORONTO 2015 Parapan Am Games which run from
August 7 to 15, 2015.
This guide gives you the tools to build your own personal Games experience — whether you’re
navigating the sport venues or checking out one of the many cultural events that shine a spotlight
on the athletes, nations and Host Communities of the Games. This guide also complements the
wealth of information available at TORONTO2015.org, so you can always learn more, discover more
and experience more.
Welcome to the TORONTO 2015 Pan Am and Parapan Am Games!
Arrive early
Plan your trip so that you’re at the venue well
before the scheduled start of the event. Gates
generally open one to two hours before the start
of competition. Check your venue’s page for
specific gates times.
Travelling to venues
For many of the Games venues, public transit is
the recommended way to go. If you’re headed to
a venue without transit options, there are driving
and parking options to help you get there.
Dress appropriately
Dress for hot and dry weather and, as many
venues are outdoors and can have uneven terrain,
wear appropriate footwear.
Have your tickets ready
Be sure to have your tickets with you as you must
have a valid ticket to enter a venue. Treat your
tickets like cash; lost or stolen tickets will not be
replaced or refunded.
Prepare for the security screening
Avoid taking large bags to venues. If you are
unsure of what you can and cannot bring with
you, check the Conditions of Entry on page 19.
Ticket payment options
Visa, MasterCard, debit card, Ticketmaster gift
card and cash are the only methods of payment
accepted at TORONTO 2015 box offices.
Accessibility
All venues have been reviewed for accessibility.
If you have a specific need, see the nearest staff
member for assistance.
Be informed
At the venue, look for wayfinding signage and
listen to announcements — these provide you with
the information you need to make the most of
your experience. If you still require assistance, visit
the information booth at the venue.
5. Welcome 5
WHAT ARE THE
PAN AM/PARAPAN AM GAMES?
The Pan Am/Parapan Am Games are not only
one of the largest international multi-sport
events in the world, they are also a platform for
inspiring athletic performances and a stage for
showcasing the diverse cultures of the Americas.
Held every four years since the inaugural Games
in Buenos Aires, Argentina, in 1951, the Pan Am
Games bring together the 41-member National
Olympic Committees of the Pan American
Sports Organization (PASO) to compete in
Olympic and Pan Am-specific sports. Always
held the year before the Olympic Summer
Games, the Pan Am Games provide world-
class competitions and act as a springboard for
many athletes on their road to Olympic glory.
The dream of a Parapan American Games
came to fruition in November 1999 in Mexico
City when the inaugural edition was held with
1,000 athletes with a disability from 18 countries
competing in four sports. Since 2007, the Host
Cities of the Pan Am Games have also hosted
the Parapan Am Games.
Governed by the Americas Paralympic Committee,
the TORONTO 2015 Parapan Am Games are
the fifth edition of the Games and feature 1,600
athletes participating from 28 nations.
About the TORONTO 2015
Pan Am/Parapan Am Games
TORONTO 2015 Pan Am Games
July 10–26, 2015
TORONTO 2015 Parapan Am Games
August 7–15, 2015
The TORONTO 2015 Pan Am/Parapan Am
Games are the largest international multi-sport
Games Canada has ever hosted, with more
athletes, sports and venues than the Vancouver
2010 Olympic and Paralympic Winter Games.
This is also the first international multi-sport
event ever held in the Greater Golden Horseshoe
— Canada’s most populous region — since the
Toronto 1976 Olympiad (Paralympic Games)
and, before that, the inaugural British Empire
Games (later the Commonwealth Games) in
Hamilton in 1930.
Canada has hosted the Pan Am Games twice
before — in 1967 and 1999 — both times in
Winnipeg, Manitoba.
This summer, more than 7,600 athletes from
41 countries go for gold in 51 sports at 30+
competition venues radiating out across a
5,300 square-kilometre footprint, stretching
from Minden Hills to St. Catharines to Oshawa.
The TORONTO 2015 sport program includes
the Pan Am debuts of golf, women’s rugby
sevens, canoe/kayak – slalom, women’s
baseball and the return of men’s softball, and
the Parapan Am Games debut of wheelchair
rugby, women competing in sitting volleyball
and the return of football 7-a-side.
The TORONTO 2015 Games are funded by
the Government of Canada, the Province of
Ontario, as well as Lead Partner CIBC and
other partners and sponsors.
6. GAMES LEGACY
Long after the athletes return home and the echoes of the Closing Ceremonies have faded, the
impact of the TORONTO 2015 Pan Am/Parapan Am Games will remain. Building a community
legacy across the Greater Golden Horseshoe region and beyond has always been the key mission
of the TORONTO 2015 Pan Am/Parapan Am Games Organizing Committee (TO2015).
Creating the foundation for this legacy began with bricks and mortar — the 10 brand-new and 15
upgraded sport facilities built for three weeks of competition in the summer of 2015 and for the
decades of community use to follow. Not only will many of these facilities be training and competition
venues for high-performance Canadian athletes, they will also be places that bring communities
together for recreational, social and cultural activities for people of all ages and abilities.
TO2015 has worked to create a powerful economic legacy by investing strategically in Ontario now
and creating opportunities and alliances for the future through Games-related activities such as
construction and tourism, as well as the international partnerships and exposure that come with
hosting one of the world’s great sporting events.
Additionally, the Games will leave a legacy built around diversity and inclusion. As the first Pan
Am/Parapan Am Games with a diversity policy, TO2015 delivered on its commitment to reflect the
diverse character of the Host Region and the athletes and officials from 41 countries and territories
of the Americas, by ensuring that Games staff, volunteers, partner companies and the cultural
program created opportunities for everyone living and working in one of the world’s most culturally
diverse regions.
A key component of the TORONTO 2015 bid was the commitment to elevate the Paralympic
Movement within the Americas to promote inclusion and increase participation in parasport. TO2015
created the TO2015 Parapan American Development Program, the first program of its kind for an
Organizing Committee. The program included capacity-building workshops, a Sport Equipment Fund
and the training of international classifiers, recognizing that increasing the number of administrators,
coaches and classifiers, as well as augmenting access to specialized sport equipment, will have a
direct impact on the growth of the Paralympic Movement within the Americas.
Finally, every Games venue and transportation service is designed to enhance accessibility and
meet or even exceed the service expectations of every Games spectator, visitor and participant.
7. Welcome 7
WELCOME TO THE
TORONTO 2015 PAN AM
AND PARAPAN AM GAMES
A Message from the
Chief Executive Officer
Welcome to the TORONTO 2015 Pan Am/
Parapan Am Games. We’ve been preparing for
this moment for years. The athletes have been
training for months, the venues are ready and
the Host Municipalities are excited. You, the
spectators, will now bring all of this preparation
to life. Your cheers, smiles and warmth will make
it all worthwhile.
Thank you for buying tickets, supporting the Games
and celebrating the athletes. We simply could not
do it without you. Not only will Team Canada have a
boisterous and energetic crowd cheering them on, but the
wonderful thing about the diversity of our region is that so will
the other athletes. Our region is home to communities of people who trace their roots to
the countries of the Americas and the Caribbean, and they will cheer on the athletes who
share their heritage.
Of course, the Games are about more than sport. They are about building relationships and
understanding, both within our own communities and with the diverse peoples of the Americas
and the Caribbean. So, when you are not taking in the exciting competitions, I hope you enjoy
the engaging culture and entertainment we’ve programmed. The atmosphere of the Games
will be electric — and you, the people who’ve embraced this once-in-a-lifetime opportunity —
are the ones who bring so much of that energy.
As you enjoy all the Games have to offer, remember this — you’re helping to build something
even larger than a sporting event. The Games will leave a lasting legacy that you’ve helped
to create. I encourage you to come back to the venues where you cheered the athletes, and
take part in sport and fitness yourselves and build connections with your community. Build on
what you’ve learned about the cultures of the Americas by helping to expand partnerships
throughout the region.
Most of all, have a lot of fun these next few weeks. Make a lot of noise. Enjoy the party.
We’re counting on you to make these a Games to remember — and I know we’ll all make
the most of this historic event.
Have a great Games.
Sincerely,
Saäd Rafi
Chief Executive Officer, TO2015
8. Welcome 8
A Message from
the Prime
Minister
On behalf of the
Government of
Canada and all
Canadians, I am
honoured to welcome
our friends and neighbours to the TORONTO
2015 Pan Am/Parapan Am Games. Canada is
proud to host this prestigious multi-sport event.
Over the coming weeks, top athletes from
across the Americas will amaze us with their
skill, determination and competitive spirit.
Toronto and its surrounding municipalities have
been eagerly anticipating this moment. The
extensive planning and preparation in advance
of this world-class competition promises to
make these the best Pan Am/Parapan Am
Games yet held.
The Government of Canada is pleased to
support the TORONTO 2015 Pan Am/Parapan
Am Games. Canada’s engagement in the
hemisphere has never been stronger, and
we place great value in our relations with our
hemispheric partners. These Games provide
an ideal platform to strengthen ties among
our nations, promote cultural exchange and
develop the tremendous athletic talent that is
burgeoning throughout the region. I am sure
that the TORONTO 2015 Games will leave
lasting economic, sport and cultural legacies,
while creating enduring friendships and
memories for athletes, coaches and spectators.
I commend the TORONTO 2015 Organizing
Committee and all the dedicated volunteers for
their outstanding work. I offer my best wishes
to the athletes and hope our visitors enjoy a
wonderful stay.
The Rt. Hon. Stephen Harper, P.C., M.P.
(Ottawa)
A Message from the
Minister of Sport
In 2015, the Year of Sport
in Canada—the focus of
the Americas is turning to
our country’s largest city
for the TORONTO 2015 Pan
Am/Parapan Am Games.
It is an honour for Canada to
welcome competitors from the 41-
member countries and territories of the Pan
American Sports Organization. The Games are
an opportunity for these athletes to realize their
dreams and make their mark on the world of
international sport.
Canada is proud to be a leading sport nation,
and hosting the Games offers us an unrivalled
opportunity to highlight our sport and cultural
achievements on the national and international
stage. The Games also allow us to demonstrate
the creativity, diversity and innovative spirit
that define us as Canadians. On the road to
our country’s 150th birthday in 2017, we look
forward to showing the world what makes
Canada strong, proud and free.
Our Government has made considerable
investments in these Games, from the
construction of competition venues to support
for our athletes. Our investment in the Games
will ensure that Toronto and communities
throughout the Greater Golden Horseshoe have
excellent sport facilities that athletes will be able
to enjoy for many years to come.
As Minister of State (Sport), I would like to
welcome athletes, coaches, officials and
spectators from throughout the Americas to
Toronto. Thank you to everyone who helped
make this celebration of sport possible.
The Honourable Bal Gosal
Minister of State (Sport)
9. Welcome 9
A Message
from the
Premier
On behalf of
the Government
of Ontario, I offer
warm greetings to all
those who have come
to watch the TORONTO 2015
Pan American/Parapan American Games. I
am delighted that you are here to enjoy the
thrill of live sport and to cheer on athletes from
the 41 participating countries and territories.
Thank you for being part of this great moment
in Canadian sport history!
As a spectator, you will have the chance to
admire and applaud athletic prowess in 51
sports taking place in over 30 venues across
southern Ontario. I have never viewed the
role of spectator as a passive one, but rather
as an important component of the exciting
environment surrounding major sport events
and as a catalyst for athletic performance.
I look forward to seeing that wonderful
spectator-competitor dynamic during the
Games.
For those who are visiting Ontario for the first
time — or making a return trip — I can assure
you that our province is ready to offer you the
very best of its hospitality. Whether you revel
in the great outdoors, prefer the amenities of
urban life or enjoy the friendly ambience of
smaller communities, our province has what
you are looking for.
Ontario is extremely proud to play host to
the largest multi-sport event ever held in
Canada and to welcome top athletes from the
Americas and Caribbean. I extend an equally
warm welcome to spectators, and I am entirely
confident that you will find the Games a
memorable and enjoyable experience.
Kathleen Wynne
Premier
A Message from
the Minister
of Tourism,
Culture
and Sport
and Minister
Responsible for
the 2015 Pan and Parapan
American Games
On behalf of the Government of Ontario,
I am pleased to welcome you to Ontario for
the TORONTO 2015 Pan American/Parapan
American Games.
The TORONTO 2015 Games are the largest
international multi-sport games ever held on
Canadian soil. They are an unprecedented
celebration of sport and culture, and I am
delighted that you will be a part of it. You are
joining people from Hamilton to Honduras, from
St. Kitts to St. Catharines, from Argentina to
Ajax, in witnessing sport history.
Ontario has unparalleled natural beauty, warm
hospitality, cultural diversity and pride in its
communities. I encourage everyone reading this
program to take in the sights and sounds of our
province — and I hope you’ll come back to visit
Ontario again after the Games.
The Games are a chance to see, up close, elite
athletes giving their best. Please accept my best
wishes for an unforgettable TORONTO 2015
Games experience!
Sincerely,
Michael Coteau
Minister
10. Welcome 10
A Message
from the
Host First
Nation
It is with great
pride and enthusiasm
that I welcome you all to the
traditional territory of the Mississaugas of the
New Credit First Nation (MNCFN), Host First
Nation of the TORONTO 2015 Pan Am/Parapan
Am Games.
Our traditional territory forms a great arc
encompassing the very heart of Ontario and
includes much of the Greater Toronto Area
where many of the Pan Am/Parapan Am
venues are located. As caretakers of the land for
our future generations, the MNCFN has a vested
interest in the prosperity and well-being of its
territory and the success of the Games.
We believe that the land has a spiritual
dimension that is integral to our culture
and identity.
We believe that everything is a gift from the
Creator that we must give thanks for and share
with others. The TORONTO 2015 Pan Am/
Parapan Am Games are an opportunity to
fulfil this obligation by showcasing our unique
traditions and culture with the world. We are
pleased to offer our traditions and ceremonies
with you based on mutual respect and
understanding between people and nations.
We also believe that one of the endearing
legacies of the Games should be friendship.
We encourage you to fully embrace the
opportunity to experience the Mississaugas
of the New Credit as the Host First Nation as
well as the many other Indigenous Nations and
organizations that are involved in the Games.
On behalf of our community as the Host First
Nation, I again welcome you to our traditional
territory and our people look forward to
meeting you.
Sincerely,
Chief Bryan LaForme
Mississaugas of the New Credit First Nation
A Message
from the
Mayor
It is an honour to
extend greetings and
a warm welcome to
the athletes, coaches
and visitors who are visiting
Toronto for the 2015 Pan Am/
Parapan Am Games.
As Host City of the TORONTO 2015 Pan Am/
Parapan Am Games, Toronto is proud to be
hosting the world’s third-largest international
multi-sport event, featuring close to 7,000
athletes from 41 countries and territories. We
look forward to hosting the athletes, coaches,
officials and visitors during this international
celebration of sport and culture.
With a population of 2.8 million people, Toronto
is the largest city in Canada and the fourth
largest in North America. Its population is one
of the most diverse in the world with more than
100 languages and dialects spoken.
On behalf of Toronto City Council, welcome to
our city! I encourage you to take some time to
explore our city’s vibrant shopping districts and
neighbourhoods, and experience our fine dining
and cultural experiences, which are sure to
delight you and make your stay memorable.
I would like to thank the Organizing Committee,
the athletes, visitors, volunteers and
Torontonians who will make these Games a
memorable experience for everyone.
Yours truly,
Mayor John Tory
City of Toronto
11. Welcome 11
A Message from the Chair of the Toronto
2015 Pan American and Parapan
American Games Organizing
Committee (TO2015)
Welcome to the TORONT2015 Pan Am/Parapan
Am Games, the biggest celebration happening
right now, anywhere in the world. The athletes
of 41 nations will thrill us with their endurance
and ability. The music, art and culture of the
Americas and Caribbean will bring our streets to
vibrant life. The welcoming and diverse people in
15 host communities are embracing this opportunity.
There are over 23,000 engaged, energetic volunteers
helping to make it all happen. Most important, hundreds of
thousands of cheering spectators, like you, will make these Games
truly unforgettable. So, thank you for taking part in this, the biggest, most dynamic event to ever
happen in this region.
This is our region’s moment to shine, knowing that the Games will leave their mark for many years to
come. You are helping to build a legacy that will be seen and felt in our communities. There will be
more places to play, a whole new neighbourhood on our waterfront, deeper connections with people
from 41 nations and enduring partnerships in our own communities that come out of these Games.
So, I hope you, and your friends and family, make the most of every day during this truly unique
summer in our region. Have fun, cheer your hearts out and make lifelong memories — the Games
are here only once and, together, we’ll make them truly special.
David Peterson
Chair, TO2015
12. A Message from Lead Partner CIBC
On behalf of CIBC’s 44,000 team members, I’d like to express
how thrilled we are, as Lead Partner of the TORONTO 2015 Pan
Am/Parapan Am Games, to welcome athletes, officials and fans
to the largest international sporting event ever held in Canada.
CIBC is proud to be a part of these Games, which will leave a
lasting legacy through inspiring athletic performances, world-class
facilities, and rich and diverse cultural experiences.
The Games will provide many reasons for us to stand up and cheer
as we watch many of the world’s best athletes in action. Through our signature CIBC Team Next
program, we are proud to support 67 of Canada’s rising athletic stars, many of whom will be
competing at these Games.
To enhance your Games experience, download TORONTO 2015’s free spectator app, presented
by CIBC. It uses cutting-edge technology to provide you with comprehensive information
on events and venues. Please share your Games experience with us on social media using
#PanAmazing.
I’d like to extend congratulations to our great partners at the TORONTO 2015 Organizing
Committee, and thank our local communities, CIBC team members and all the volunteers for
their role in bringing these Games to life and for demonstrating our great Canadian hospitality.
We hope you enjoy this incredible celebration of sport and culture!
Victor G. Dodig
President and Chief Executive Officer
CIBC
13. Spectator Information 13
KNOW BEFORE YOU GO
During the TORONTO 2015 Pan Am/Parapan Am Games, there are several things in Toronto and
the Greater Golden Horseshoe region that will change from what you’re accustomed to. Before you
head to a venue or event, here are some tips to help you have the best Games experience.
Plan your trip
Each venue page in this guide provides valuable planning tips, special venue notes and
transportation information. Check your venue information and note the venue name, the unique
three-letter venue code and any designated transit stop, shuttles or park-and-ride locations.
And remember, transit is a great way to get to most of the venues and is included with your ticket!
Other useful tools to help you on your way include the TORONTO 2015 Official Pan Am/Parapan
Am Games App, presented by CIBC, and the transit trip planner (Triplinx.ca) and auto trip planner
(2015GamesTripPlanner.ca).
Arrive early
Plan to arrive at the venue prior to the scheduled start
time of your event. This gives you enough time to
navigate crowds, clear airport-style security screening,
enjoy the atmosphere and pick up refreshments
or merchandise in the spectator plaza. Gate
opening times vary from venue to venue, so check
your venue’s page for more details and, most
importantly, don’t forget your ticket.
Prepare for security
To enter ticketed Games venues, you must possess
a valid ticket and pass through security screening,
which may include a bag inspection. The screening
takes place before you enter the venue and is in place
to ensure that no one is carrying prohibited or restricted
items. Consult the Conditions of Entry page and the
respective venue pages for full details.
Accessibility
All TORONTO 2015 venues and services are created with accessibility in mind to ensure that
everyone can share the same great Games experience and enjoy all that the Games have to offer!
The TORONTO 2015 Pan Am and Parapan Am Games Accessibility Guides provide detailed
information about accessible services, transportation options and amenities at each venue.
The guide is available online at TORONTO2015.org/accessibility.
Stay connected
For the most up-to-date Games information, bookmark TORONTO2015.org and download
the TORONTO 2015 Official Pan Am/Parapan Am Games App, presented by CIBC. Follow the
TORONTO 2015 Pan Am and Parapan Am Games on Twitter, Facebook,
Instagram and YouTube to stay on top of news, events and activities
during the Games. And don’t forget to share your Games excitement,
stories and images using #TO2015 in all your social media posts.
14. Spectator Information 14
@ THE GAMES
Stay on top of breaking Games news, results and events and make yourself part of the
Games by adding your own content, perspectives, stories and digital shows of support on
your social media platform of choice.
Join the international family of Games participants by
engaging in the digital conversation about the Games
using #TO2015 in your social media. Follow TORONTO
2015 on Twitter, Facebook, Instagram and YouTube.
TORONTO 2015 Official Pan
Am/Parapan Am Games App,
presented by CIBC
Bring the Games to your mobile device with this
powerful and simple-to-use app. Whether you’re
on your way to a venue or planning your Games
experience, this app is the perfect complement
to the TORONTO2015.org mobile website.
Get quick access to the Games information
you need while on the go: venue details and
services, torch relay maps, PANAMANIA and
sports schedules. It’s the most convenient way
to bring the Games with you wherever you go.
Want to be a part of the Games? Features of
the app allow you to engage with the Pan Am
and Parapan Am Ceremonies and at Nathan
Phillips Square.
Download the app from the Google Play Store
and the App Store.
CBC Sports App,
presented by CIBC
The CBC Sports App, presented by CIBC,
featuring unprecedented coverage of the
TORONTO 2015 Pan Am/Parapan Am Games,
is the only place you can enjoy more than 600
hours of live streaming, video-on-demand,
instant results, medal standings, photo galleries
and immediate news from the Games. Stay
connected to the athletes and their stories, set
personalized alerts and enjoy athlete and sport
bios in one click.
Download the app from the Google Play Store
and the App Store.
Triplinx
Transportation is an important part of your
Games journey, and Triplinx, the interactive
transit trip planner can help make travelling
easy. Triplinx is a powerful tool to help you
find the most efficient ways to use public
transportation to travel a few kilometres to
a local Games venue or something further
away in the Games region. This user-friendly
tool just needs your starting point and your
destination, and it will suggest the best transit
options to meet your needs. Not all venues can
be accessed by transit, so be sure to check the
venue page in this guide as you plan your trip.
Start at triplinx.ca.
15. Spectator Information 15
2015 Games Trip Planner
If you plan to drive throughout the Games
footprint this summer, the 2015 Games Trip
Planner is an absolute must. Traffic patterns
and parking availability around most TORONTO
2015 venues are likely to be modified during the
Games, so don’t rely on your local knowledge
and usual routes and apps to get you where you
want to go. Simply enter your starting point and
your venue destination into the tool and it will do
the trip planning for you.
Use it online at 2015GamesTripPlanner.ca or
download the app from the Google Play Store,
Blackberry World and the App Store.
Discover Ontario
Discover Ontario is the official app of Ontario
Tourism. Centred around unique festivals and
events, the app makes it possible for the on-
the-go traveller to discover something new and
exciting in Ontario. Explore nearby festivals and
events, unique attractions, a variety of lodging
options and exceptional dining with the assistance
of the app and your GPS-enabled device. Get
turn-by-turn directions, find your closest travel
information centre and share your whereabouts
with friends via Facebook and Twitter!
Download the app from the Google Play Store
and the App Store.
Translation
If you need to learn how to say, “Welcome to
Canada” in Spanish or “Congratulations on your
medal” in French, just consult Google Translate
for an instant translation. It’s equally effective
if you’re trying to understand a new friend from
another Pan Am nation! Google Translate works
with both text and spoken word to help you
instantly learn about TORONTO 2015 sport and
cultural programs, schedules and signs in the
language of your choice.
Download Google Translate from the Google
Play Store and the App Store.
Watch the Games
If you can’t make it to your favourite event or if
you prefer the comforts of your best recliner and
big-screen TV, you can watch or listen to Games
broadcasts in English and French on CBC/
Radio-Canada, the Official Broadcaster of the
TORONTO 2015 Pan Am/Parapan Am Games
or in Spanish on TLN/Univision.
16. Spectator Information 16
BUYING TICKETS
At the TORONTO 2015 Games, world-class athletes from every participating country
and territory are guaranteed to have spectators cheering them on as they strive for personal
bests, podium finishes, Olympic and Paralympic qualifying spots and gold medals. And because
each competition venue is designed with the spectator experience in mind, you won’t just watch the
Games, you’ll be part of the Games.
The TORONTO 2015 Pan Am/Parapan Am Games ticket program is designed to help fans
watch their favourite athletes by offering:
• Affordable pricing: Tickets start at just $20, with
75 per cent of tickets priced $45 and under.
• Half-price tickets for persons under 16
years of age, or 65 and over:
Some tickets start as low as $10.
The number of discounted
tickets is limited.
• FREE Transit: Every printed
sport or ceremony ticket gets
you FREE access to transit
on the day of the event. Visit
page 30 for more details.
• Easy options for buying:
Tickets can be purchased
online, by phone, at the venue
or select public Games box
office locations.
Where to Buy Tickets:
Online
Purchase tickets to all available sessions
at TORONTO2015.org/tickets and click
Buy Pan Am/Parapan Am Games Tickets.
Methods of payment accepted: Visa,
MasterCard, debit card, Ticketmaster gift card.
Box office locations
During the Games, the following box office
locations allow you to purchase advance tickets
or pick up pre-purchased tickets for any sport
at any competition venue:
Nathan Phillips Square: July 1–August 15
CIBC Pan Am Park: July 11–25
Participating
Ticketmaster outlets
• Union Station Ticketmaster Box Office
• Yorkdale Mall, North York/Toronto
• Scarborough Town Centre, Scarborough
• Upper Canada Mall, Newmarket
• Square One, Mississauga
17. Spectator Information 17
Accepted methods of payment
Visa, MasterCard, Debit Card,
Ticketmaster gift card, cash.
Visit TORONTO2015.org/tickets
for more information.
Venue box offices
At each venue, spectators can visit a
venue box office to purchase same-
day tickets for sessions being held
at the venue (subject to availability)
and collect same-day will-call tickets that have
been pre-purchased online or over the phone.
Please note that government-issued photo ID
and the credit card used for the purchase are
required when picking up tickets.
Reminders
• Venue box offices cannot sell you competition
tickets for another venue or for a competition
on another day at that venue.
• Check online for availability before travelling
to a venue to purchase same-day Tickets —
availability can change quickly and tickets
may not be available when you get there.
• Some venue box offices are located a
considerable distance from the venue
entrance. Check the venue page for venue
box office locations.
• Ticket purchasers may not leave tickets at
the venue box office for pickup. Instead,
we recommend you deliver tickets to your
friends and family ahead of time.
• The ticket purchaser is responsible for
ensuring that the ticket recipients are aware
of and follow all applicable ticket holder
terms and conditions.
Phone
For help in purchasing available tickets,
assistance with existing orders or ticketing-
related questions, call 1.855.726.2015 (toll-free
within Canada and the U.S., and cellular charges
may apply). International callers, please call
1.949.333.4824 (call costs may vary).
Methods of payment accepted: Visa,
MasterCard, Ticketmaster gift card.
Helpful Ticketing Tips
• Beware of buying tickets from an
unauthorized source. Only tickets purchased
through official TORONTO 2015 Games
sales channels (listed on page 16) are
guaranteed to be valid.
• If you have tickets for events at different
venues on the same day, plan ahead and
allow sufficient time to get from one venue
to the next.
• Please note that some venues accept only
limited forms of payment. Consult the venue
web page for detailed information.
• Transit is FREE with your ticket. For free
public transit on the day of an event that
you are attending, you must present your
official ticket or print-at-home ticket to the
transit operator. Confirmation emails or
tickets displayed on mobile phones are not
accepted. Transit paid to purchase or collect
tickets at the box office is non-refundable.
All tickets are subject to the ticket terms and
conditions. Please visit the venue page in this
guide, read through the conditions of entry on
page 19 and visit TORONTO2015.org/tickets
for details.
Accessible seating
We are committed to delivering venues and
services that are accessible to everyone.
Tickets are available for purchase for spectators
who require accessible seating. There is also
the option to purchase an adjacent companion
ticket at a discounted price. These tickets do sell
out, so we recommend you make your purchase
as early as possible.
Children under the age of two
Children under two years old do not require
separate tickets from their accompanying
guardians in order to enter a venue. However,
any child entering a venue without a separate
ticket is required to share the guardian’s seat.
Assessing a child’s age is at the discretion
of the venue staff.
18. Spectator Information 18
No re-entry allowed
As a ticket holder, once you enter a Games
venue, there are no in-and-out privileges, with
the exception of select marked sessions at the
Royal Canadian Henley Rowing Course, and
spectators who require relief areas for service
animals. Before you enter the venue, please
ensure you have everything you need for the
duration of the event.
Arriving at the venue
Ticket holders with a valid session ticket can
enter the venue from the time the gates open
until the end of the competition. Not every sport
runs according to schedule, so we recommend
arriving early in the session to experience
everything the competition and venue have to
offer. At certain venues, ticket holders who arrive
after a session starts may be required to wait for a
pause in the competition before taking their seats.
Ticketed competition session delay
Ticketed session start and finish times
are subject to change. Competitions may
experience delays for reasons such as inclement
weather. Should a ticketed competition be
delayed but resumed on the same calendar
day and completed, or if the interruption
occurs after competition has begun and
the International Federation rules deem the
competition was substantially completed, these
sessions are considered completed, and ticket
purchasers are not eligible to receive a refund or
ticket exchange.
Ticketed competition session
postponement
Competitions that experience a delay, where
the event may be rescheduled as a new event
at a new date and time, are considered a
postponement. This may occur in advance of
the start of the ticketed session or when the
interruption occurs after competition has begun
and the International Federation rules deem the
competition was not substantially completed.
• When a postponement occurs and a
new competition session is created,
ticket holders may retain their original
tickets for admission to the rescheduled
competition, or the registered ticket
purchaser may apply for a refund.
• If the postponement is determined before
a scheduled ticketed session has begun
and is rescheduled for a new date and/
or time, ticket holders may retain their
original tickets for admission to the
rescheduled event, or the registered
purchaser may apply for a refund.
• If the rescheduled competition is added
to another existing ticketed competition
session, the registered ticket purchaser
will receive an automatic refund within 30
working days of the event.
Ticketed competition session cancellation
In the unlikely circumstance that a ticketed
competition session is cancelled and not
rescheduled, the registered purchaser will
receive an automatic refund within 30 working
days of the event’s cancellation.
Refunds are only available for the face value
of the tickets. Fees, charges, associated costs,
expenses or losses, except those required by
Canadian law, will not be refunded.
For more information,
visit TORONTO2015.org/tickets.
19. Spectator Information 19
CONDITIONS OF ENTRY
TO A VENUE
The TORONTO 2015 spectator experience is designed to be engaging and celebratory,
while respecting the competitors and all Games participants.
To access venues, you must possess a valid ticket and pass through security screening, which
includes metal detection and visual inspections, designed to prevent prohibited and restricted items
from entering the venue.
Here are a few tips to help the security screening process go more quickly:
• Co-operate with staff at all times and follow their direction.
• Follow the spectator marshall’s instructions and move into the correct lineup.
Spectators who are not carrying bags or who have small bags may move into express lines.
• Be prepared to empty your pockets.
• Be prepared to have your bag and the contents of your pockets inspected.
• You will be asked to go through a magnetometer (metal detector).
Let the security staff know if, for medical reasons, you are
not comfortable doing this.
• Spectators with a disability will be directed to
an accessible security screening lane.
While at the venue, if you do not comply with
the applicable rules and regulations, your items
may be confiscated and/or you may be asked
to leave the venue.
The following items are not permitted inside
the venue and are subject to confiscation:
• Firearms, firearm components and
conducted energy weapons.
• Knives (kirpans excepted), pepper spray
and noxious substances.
• Projectiles.
• Martial arts equipment.
• Chains, padlocks and other lock-on devices.
• Explosives.
• Flammable liquids or spray paint.
• Illicit narcotics.
• Gang colours.
• Glass bottles and cans (with the exception
of empty personal aluminum water bottles
and baby bottles).
• Banners, signs or materials displaying
messages, slogans or images that advocate
or could incite hatred, racism or violence,
are sexually or violently graphic or deemed
unsuitable for a family audience.
• Large bags, including knapsacks,
containers, coolers and ice chests
(not to exceed 9” x 5” x 11”).
• Professional or commercial-grade video
cameras, lenses, equipment and accessories.
• Folding chairs (except at Hardwood
Mountain Bike Park, Angus Glen Golf Course
and Pan Am Cross-Country Centre).
20. Spectator Information 20
• Outside food or beverages (exceptions include
baby formula, baby food and single-serving
portions for those with dietary restrictions).
• Outside alcohol.
• No pets or animals (with the exception of
service animals).
• Bicycles, canoes, kayaks, boats, scooters,
skateboards or inline skates.
• Sporting equipment such as hockey sticks,
racquets, baseball bats and billiard cues.
• Golf umbrellas (except at Hardwood
Mountain Bike Park, Angus Glen Golf Course,
Minden Wild Water Preserve and Pan Am
Cross-Country Centre).
• Frisbees, beach balls and other inflatable
or projectile objects.
• Full-face masks or oversized costume.
• Devices that may cause a disturbance
(noisemakers, air horns, trumpets, whistles
and thunder sticks).
• Flags of non-participating countries, defaced
or augmented flags from participating
countries and flags exceeding 2 m x 1 m in
size (flagpoles must be 0.9 m or less).
• Any dangerous, hazardous, suspicious
or illegal item that may compromise or
otherwise interfere with the enjoyment,
comfort or safety of any person at the venue.
The following actions are restricted on
venue and are subject to ejection:
• Unauthorized broadcasting, recording or
transmitting any event taking place within
a venue through the use of personal or
professional devices such as smartphones,
tablets and video cameras.
• Flash photography or the use of
other lighting devices anywhere
around the field of play.
• Ambush marketing of any kind, including
unauthorized commercial or promotional
activities; attempting to distribute leaflets,
pamphlets, non-approved publications,
wearable items or premium giveaways;
attempting to create an unauthorized brand
affinity or presence; and unauthorized selling
or possessing items with intent to sell.
• Smoking (including cigarettes, e-cigarettes,
hookahs, snuffing and chewing tobacco).
• Disruptive or dangerous behaviour that
disturbs spectators, including public
drunkenness, fighting, gambling, spitting and
threatening behaviour exhibited toward any
Games spectators, workforce or participants.
• Use of unauthorized radio frequency devices
that have not been previously registered
and coordinated for use at that venue with
Industry Canada.
Select venues may implement secondary
search locations or be subject to incremental
restrictions. Consult the special notes
information boxes on the venue page or the
venue web page for more details.
Safety First!
Do you know where your
nearest exits are located?
The above information is correct as of time
of publishing; changes may occur. For more
information, visit TORONTO2015.org/spectators.
When you arrive at your Games venue, take a
moment to look around and find your nearest
exit. In the event of an emergency:
• Pay attention to the venue announcements
and the instructions of venue staff and
volunteers.
• Use your closest exit and move away from
the building or to a designated safe zone.
21. Spectator Information 21
SERVICES
Information Booths
Every TORONTO 2015 Games venue
features an information booth staffed
by friendly volunteers who are there
to enhance your Games experience.
Here, you’ll find answers to questions about the
venue or the Games, as well as details about
competition schedules, results, directions,
transportation, accessibility, PANAMANIA,
presented by CIBC and tourism.
The information booth also provides assistive
listening devices and wheelchair loans, manages
the venue’s lost and found, assists with missing
or found persons, and facilitates stroller and
wheelchair storage services. Volunteers at the
information booths can also provide assistance
in English, French and/or Spanish.
Information booths are easy to find at the
venues. Locations are identified on venue maps
and marked by free-standing signage that
features the information icon.
Assistive Listening Devices
Assistive listening devices that amplify
the sound of sport announcements
and performances at PANAMANIA
Live Sites are available at most
venues. Visit the information booth upon your
arrival to make arrangements. These devices
are available on a first-come, first-served basis,
and you will be required to leave a piece of
identification as a deposit.
Audio Descriptive Services
For the Pan Am and Parapan Am
Opening and Closing Ceremonies,
audio descriptive services of the
performances are available in
English, French and Spanish through assistive
listening devices. Visit the information booth
upon arrival to make arrangements. These
devices are available on a first-come, first-
served basis, and you will be required to leave a
piece of identification as a deposit.
Wheelchair Loans
The information booths at most
venues are able to loan wheelchairs.
Visit the information booth upon
arrival to make the arrangements.
Wheelchairs are available on a first-come, first-
served basis. You will be required to leave
a piece of identification as a deposit.
Lost and Found
The venue’s information booth also
acts as the lost and found location.
If you have lost or found an item,
please go to the nearest information
booth for assistance. Items turned into the
information booth are logged and remain at
the venue until the end of the day. They are
then transported to the central Lost and Found
Claims Centre where they can be reclaimed
after approximately 48–72 hours.
For more details or to log a lost item, visit
TORONTO2015.org/spectator/lost-and-found
or the lost and found feature on the TORONTO
2015 Official Pan Am/Parapan Am Games
App, presented by CIBC.
22. Spectator Information 22
Stroller/Wheelchair Storage
All Games venues allow strollers,
but in most cases strollers are
not allowed in the seating areas.
Complimentary storage is available
for strollers at each venue’s information booth.
You may also store personal wheelchairs,
scooters and child-carrier backpacks. TO2015
does not assume responsibility for any loss or
damage to items left in storage.
Power Chair Charging Stations
If your power chair requires charging, the
volunteers at the venue will direct you to
the venue’s approved power chair charging
locations. This service is offered at select
venues. TO2015 does not assume responsibility
for any loss or damage to items left unattended.
Concessions
Part of the Games experience is the variety of
food and beverage options available at venue
concessions. Different caterers, concessionaires
and food trucks provide a range of dining
options, including fresh Ontario-grown fruits and
vegetables, and locally raised meat and poultry.
• Food concessions are in service from gate
opening until 30 minutes before the end of
competition.
• Alcoholic beverages are available for
purchase at select licensed venues.
• Free drinking water is available at all venues.
Merchandise
Official TORONTO 2015 Pan
Am and Parapan Am Games
merchandise is available at the
venue and in several other locations
across the Games footprint. Merchandise kiosks
are clearly identified on the venue maps and
on venue signage. Additional merchandise
information is listed on page 149.
Methods of Payment
at the Venue
CIBC ATMs are available at select
TORONTO 2015 Pan Am and
Parapan Am venues. Please consult
with the corresponding venue page
to see if there is an ATM at your destination.
Keep in mind that some parking options are
cash-only; consult your venue page in this
guide for details.
Spectator Medical Services
Medical services are available at all
ticketed competition venues. The
spectator medical locations are
clearly marked on venue maps, and
at the venue, signage with the medical icon to
identifies the medical services location.
Family Washrooms
Families can access family
washrooms and baby changing
tables at select competition venues.
Accessible Washrooms
All Games venues feature clearly marked
accessible washrooms and/or accessible
portable washrooms.
Service Animals
Service animals are welcome at all
TORONTO 2015 Games venues
and in all spectator areas. Venue
staff and volunteers can identify
designated service animal relief areas. Owners
must supply their own waste bags and dispose
of solid animal waste appropriately.
23. Spectator Information 23
Cisco Interactive
Experience Kiosk
Learn more about the TORONTO
2015 Games at the Cisco
Interactive Experience kiosks. At
the touch-screen kiosks you can
access information about TORONTO 2015
venues, sports and events. You can also take
souvenir photos at any of these locations
and share them with friends via email. At
certain locations, the kiosk also has a Cisco
TelePresence system to provide face-to-face,
high-definition video interaction with a Games
expert. The kiosk and TelePresence are here
to help you make the most of the TORONTO
2015 Games and enhance your experience.
Sponsor Activations
All across the Games footprint, our sponsors
are hosting a variety of interactive exhibits,
exclusive promotions and specialized services
for spectators at venues.
Free Wi-Fi by Cisco
Keep on top of all the Games action on
your mobile device. Select TORONTO 2015
Games venues include complimentary
Wi-Fi labelled “FreeWi-FiByCisco”, with
no login required. Service availability and
coverage areas may vary by venue.
24. Spectator Information 24
GET GAMES READY
Just like athletes prepare for competition, you should prepare for your TORONTO 2015 Games
experience. Your safety, comfort and enjoyment of the Games could depend on decisions you make
even before you leave home. To get the most out of the Games, it’s worth keeping in mind the following:
Smoke-Free Games Experience
TO2015 is committed to providing a smoke-free spectator experience at the
Games. The adoption of a smoke-free policy aligns with the principles of sport,
physical activity and a healthy lifestyle. This restriction extends to the use of
cigarettes and e-cigarettes, hookahs, snuffing and chewing tobacco.
Prepare for the Weather
Always check the weather forecast before leaving for an event, especially if you’re planning to visit
an outdoor venue. Environment Canada offers detailed weather information and alerts. Also, there
are many apps that can bring this information directly to your mobile device. Weather Active,
developed jointly by Environment Canada and Toronto Public Health, is an app that provides
weather forecasts and alerts, along with health and lifestyle tips. Games venue pages in this guide
also provide weather-related advice specific to that sport and/or location.
Other key weather-related tips
• Wear sunscreen — Apply a broad-spectrum
sunscreen with SPF 15 or higher (SPF 30
or higher for extended outdoor exposure)
before you head outside. Reapply your
sunscreen approximately every two hours.
• Stay hydrated — Drink lots of cool water,
even before you feel thirsty. Bring your
refillable water bottle as free drinking water is
available at all venues.
• Watch for signs of heat illness — If you or
someone you’re with start to feel dizzy or
nauseous, have a headache, are extremely
thirsty or develop rapid breathing or
heartbeat, move to a cool place and drink
lots of water. Heat stroke is a medical
emergency! Seek help if you, or someone
you’re with have a high body temperature,
seems confused or lose consciousness.
• Stay stylish but safe — Wear loose, light-
coloured breathable clothing, along with
a wide-brimmed hat, and UVA-and-UVB
protective sunglasses to help protect you
from the heat and sun.
• Plan for appropriate footwear — A number of
events and venues may require a significant
amount of walking and/or standing.
Outdoor venues may have uneven or difficult
terrain and some competition sessions
and spectator areas require standing for
extended periods. Please wear comfortable,
weather-appropriate footwear.
25. Spectator Information 25
ACCESSIBILITY AND DIVERSITY
AT THE GAMES
Diversity and inclusion
The TORONTO 2015 Pan Am and Parapan
Am Games celebrate the diversity of Canada,
Ontario, the Greater Golden Horseshoe region,
and the Americas. This emphasis on diversity
has created plans and programs that reflect
the cultures, communities and demographics
of Ontario and make for an inviting and
welcoming Games environment.
TO2015 has developed the first diversity
policy in Pan Am and Parapan Am Games
history to deliver the most diverse multi-
sport Games ever. The diversity plan for the
TORONTO 2015 Games incorporates varied
representation on governance and advisory
committees, the selection of Games partners
and suppliers from diverse communities, and
community outreach programs that engage
a variety of neighbourhood and cultural
communities as well as youth, seniors and
LGBTQ people. In fact, the TORONTO 2015
Pan Am and Parapan Am Games are the first
Games to host a Pride House.
Accessibility
TO2015 is striving to the be most accessible
and inclusive international multi-sport Games
to date, and is excited to present an integrated
Games experience, with accessible buildings,
venues, features and services offered across
the entire Games footprint. Every competition
venue, ceremony venue and Live Site has been
carefully reviewed to ensure that all spectators,
regardless of ability, are able to make the most
of their Games experience and enjoy all that the
Games have to offer.
TO2015’s ambitious construction and venue
renovation program will also leave a significant
accessibility legacy in Ontario, setting the stage
for the delivery of accessible services and
venues for all of the activities and events that
follow the Games in those facilities, as well as in
the procedures, policies and practices deployed
for the Games that will be carried forward by
Games partners, sponsors and communities
long after the Closing Ceremonies.
The accessibility plan for the
Games ensures that:
• Venues, services and transportation are
designed, operated and delivered to be
accessible to persons with a disability during
the Games period.
• The Games showcase accessibility and
positively influence behaviours and attitudes
throughout the Games region and beyond.
• The Games develop social legacy initiatives
for Ontario by working with partner
community organizations.
Are You Ready?
The Are You Ready? Challenge invites tourism-
related businesses to make simple and low-cost
accessibility improvements to help them be
even better hosts to the athletes, spectators and
tourists who will are visiring Ontario during the
Pan Am and Parapan Am Games.
These improvements will not only benefit
individual travellers and Games participants
for the short-term, but also over the long-
term as businesses benefit from tourists with
disabilities — who make up the fastest-growing
tourism market in Canada and globally. The
Games present an opportunity to showcase
the readiness of Ontario’s tourism-related
businesses by welcoming these visitors with
accessible buildings and services.
26. Spectator Information 26
Accessibility Tools
Accessibility Guides
The TORONTO 2015 Pan Am and Parapan
Am Games Accessibility Guides are the go-
to resource for all Games-related accessibility
information, including accessible transportation
solutions, entrances and exits, washrooms,
seating, service animal relief areas and assistive
listening devices. TO2015 is committed to
ensuring everyone can have a full and
enjoyable Games experience. The
Accessibility Guides are available online
at TORONTO2015.org/accessibility.
Planat
Planat is an online tool that
provides information and reviews
on the accessibility of stores,
restaurants, hotels and other
destinations. This curated
guide both celebrates and
encourages accessibility while
providing information and
insight about planning travel,
nights out and other activities
— including those in and around
the TORONTO 2015 Games — with
confidence.
Interested Games visitors and tourists
should visit planat.com to start creating their
personalized Games experience. Businesses
that participate in the Are You Ready?
challenge are featured on Planat.
Transportation
Detailed information about accessible
transportation tools and services is available in
the ‘Transportation Options’ section starting on
page 30.
28. Spectator Information 28
FIND YOUR WAY TO
THE GAMES VENUES
There’s a lot going on during the Games, not to mention the dozens of key locations to find
and navigate. TO2015 and the Province of Ontario have worked closely with regional transit and
transportation authorities to develop an integrated navigation program to guide you on your
Games journey.
Venue identification
Venues are identified in two ways:
1. By its full name, such as CIBC Pan
Am/Parapan Am Aquatics Centre
and Field House.
2. By its unique three-letter venue code,
such as PAC.
These three-letter venue
codes are your key to getting
you to and around the
venues. The codes appear in
this guide and on venue web
pages, maps, tickets and
wayfinding signage.
Wayfinding
As you approach every TORONTO 2015 venue,
local highways, roadways and transit hubs
provide wayfinding signage to direct you not just
to the venues, but also to parking areas, transit
stops and spectator entrances.
The signs are blue and orange with sport
pictograms (except for when located on roads
with speed limits greater than 60 km/hour and
on the routes to CIBC Pan Am Park). All signs
feature TORONTO 2015 branding.
• Tip — Icons on event signs direct you to key
venue services. For example, icons with P+
and the image of a bus indicate park-and-
ride locations.
• Tip — The venues section of this guide
(page 41) and the venue table of contents
list all TORONTO 2015 venue names and
three-letter venue codes.
• Tip — Check the venue page for details on
the gate opening time for your event. The
earlier you arrive, the more time you’ll have
to explore the venue and be in your seat for
the start of the competition.
29. Sessions
A TORONTO 2015 Pan Am and Parapan Am
Games ticket provides admission to a particular
session. Some sessions may take place over
a full day of competition, while others may be
for a specific set of matches or part of the
competition. Visit TORONTO2015.org/schedule
for detailed competition information.
Seating Types
There are three types of seating assignments:
• Reserved seating — Specific dedicated seats
are identified on your ticket.
• General admission — Seating is on
a first-come, first-served basis within
general spectator seating areas. Many
general admission venues do not have
specific seating areas, but you can move
along the edges of the competition area
(usually a course for a distance race, golf
and other sports) to find your preferred
viewing point.
• General admission by block — Your ticket
identifies a specific block of the seating area,
and within that section, seats are available
on a first-come, first-served basis.
TO2015 Event Services volunteers are
available at every Games venue to
answer your questions or address any
concerns you may have about seating.
How to Read Your Ticket
Before you leave for your venue, be
sure to check your ticket for the:
1. three-letter venue code
2. date and time
3. sport and session code
4. seating location
5. bar code for scanning
6. terms and conditions
1. 2.
3.
4.
5.
6.
30. TRANSPORTATION OPTIONS
TO GAMES VENUES
There are many ways to travel around the Games footprint this summer. There are several
transportation options to make it easy for you to get to your sport competition/event, such as:
• Transit to and from the event is FREE with
your printed event ticket.
• Transit and auto trip planners with online
tools and mobile apps.
• Temporary HOV lanes.
• Call One — a pre-booked specialized transit
service.
• Accessible parking at all venues.
Note: This must be pre-booked.
Transit
On the day of your sport competition/event, all
you have to do is show a printed copy of your
ticket to the transit operator and enjoy your trip!
The Games transit network is a vast system that
includes Brampton Transit (Züm), Burlington
Transit, Durham Region Transit (DRT), GO
Transit (rail and bus), Hamilton Street Railway
(HSR), Milton Transit, Mississauga Transit
(MiWay), Oakville Transit, Toronto Transit
Commission (TTC), St. Catharines Transit,
Welland Transit, York Region Transit (YRT)/Viva.
Your sport competition/event ticket is non-
transferable and your access to transit is only
valid on the date displayed on the ticket for trips
to and from the event. The map on page 26
shows which venues are accessible by transit
and the routes to each.
Don’t forget to use triplinx.ca, the interactive
transit trip planner — your best tool to
plan your Games journey.
Alert! Transit is not included with tickets
purchased for PANAMANIA, presented by
CIBC, the 35-day arts and cultural festival.
Transit and auto trip planners
Transit and auto trip planners are the best way
for you to plan your journey to the Games. The
auto trip planner provides the most up-to-date
information about the Games’ impact on roads
in order for you to navigate your trip. Learn more
about these trip planners and other apps on
page 14.
31. Spectator Information 31
Temporary HOV lanes
On some routes, one lane will be converted
to a temporary High Occupancy Vehicle (HOV)
lane to help athletes and officials get to and
from events and make it easier for Ontario
families and carpoolers to get around.
Vehicles travelling with three or more
passengers can access the temporary HOV
lanes from June 29 to July 27. From July 28
to August 18, vehicles travelling with two or
more passengers can access the HOV lanes.
Temporary HOV lanes will operate from 5:00
am to 11:00 pm, and will be clearly marked with
signs and pavement markings.
Transit buses, licensed taxis and electric and
hybrid vehicles with the green Ontario licence
plate can access the HOV lanes on the
provincial highway network and will not need a
specific number of passengers.
For more information about the HOV network
and other regional transportation plans visit
Ontario.ca/Games2015.
Call one
Call One, an accessible transit service, is
available for those who require specialized
transit services to sport competition/events.
A Call One representative will book your trip
with participating specialized transit providers
who will provide bookings to all venues with
existing specialized transit service. This service
maximizes the use of accessible transit hubs,
shuttles, conventional transit and GO Transit.
You are encouraged to book your trip seven
days ahead of your scheduled event.
Please call the Pan Am/Parapan Am Call
One call centre staff at 844-PARA-ONE
844.727.2663 or TTY (1.877.244.5002) to
arrange your accessible transit.
Accessible parking
Limited accessible parking is available for all
ticketed competition venues and ceremony
venues. All accessible parking must be pre-
booked. Bookings can be made online and by
phone 24 hours a day, seven days a week. All
bookings must be made at least 24 hours in
advance of your event. Once booked, you will
receive an email confirming your booking, which
will include your accessible parking pass and
driving instructions to the parking lot.
To be eligible for this service, you must have a
valid Government-issued accessible parking
permit displayed in the vehicle.
If you do not have an accessible parking permit,
visit Service Ontario (ontario.ca/serviceontario)
to check your eligibility and to apply for one.
To book an accessible parking space visit
TORONTO2015.org/spectator/accessible-parking.
For questions about accessible parking or to
book over the phone, please call 1.844.695.431
Complete transportation information, links
to trip planners and accessible parking
spaces is available on each venue’s page at
TORONTO2015.org. Additional accessibility
information can be found in the TORONTO
2015 Pan Am and Parapan Am Accessibility
Guides at TORONTO2015.org/accessibility.
Reading Venue Transportation
Information
Each venue page in this guide provides
transportation information to get you
to TORONTO 2015 venues, including
important alerts to let you know
about planned road closures or route
specifications.
35. JULY 10 TO AUGUST 16
TORONTO’S HARBOURFRONT CENTRE
From live music and fun experiences to craft beer and
culinary tastings, it’s 38 days of the best of Ontario.
DISCOVER MORE AT ONTARIOTRAVEL.NET #EpicIsON
36. Spectator Information 36
EXPERIENCE ONTARIO
THE GAMES ARE JUST THE START OF YOUR ADVENTURE!
The competition and cultural events taking place during the TORONTO 2015 Pan Am and Parapan
Am Games aren’t the only reasons to visit Toronto and the Greater Golden Horseshoe region
this summer. As one of the world’s great tourist regions, with its wealth of world-class hotels, an
internationally recognized theatre district and iconic natural destinations, such as the Great Lakes,
Niagara Falls and the Niagara Escarpment, the Games region has everything to offer before and
after your Games experience.
Travel, tourism and accommodation information can be found here:
• TORONTO2015.org/tourism
• TORONTO2015.org/tickets/
accommodation-travel
• OntarioTravel.net
• SeeTorontoNow.org
For information on attractions, accommodation and activities close to specific TORONTO 2015
Games venues, check the venue pages in this guide and visit the websites listed above.
Explore Ontario
Visitors to Ontario can discover attractions
including the world’s third-largest theatre
district, iconic Niagara Falls and the pristine
and dramatic wilderness of northern Ontario.
Let the TORONTO 2015 Pan Am and Parapan
Am Games be your gateway to an unforgettable
travel experience.
Start planning your Ontario vacation by visiting
the Ontario Travel website or by downloading
the app (ontariotravel.net/en/home) to help you
find restaurants, attractions and events as you
explore all the province has to offer.
Discover Toronto
Canada’s largest city provides a rich selection of
cultural diversity, museums, galleries, theatres,
professional sports, shopping, dining and other
attractions. With so many possibilities in such
close proximity, the best way to explore the
city is to visit seetorontonow.com or download
the mobile app so you can carry your own
personalized Toronto trip advisor with you on
your mobile device.
Accommodation and travel packages
The Games region offers a wide variety of
accommodation options — enough to match
your preferences for style of accommodation,
location and price.
Visit the TORONTO 2015 Pan Am and
Parapan Am Games accommodation site at
TORONTO2015.org/tickets/accommodation-
travel for more information on accommodation
and travel packages. Keep in mind that the
Games increase the demand on local and
regional tourist accommodation significantly,
so be sure to book early.
Ontario Travel Information Centres
When you take to the road to travel around
Ontario, you can stop at any of the dozens
of Ontario Travel Information Centres (OTIC),
which are located on the province’s most-
travelled routes. Each Centre offers a wide range
of information and advice on destinations,
attractions, accommodation and transportation.
Before you go or while you’re en route, visit
ontariotravel.net/en/plan/otics to locate your
closest OTIC.
Live chat
Your own personal tour guide is just a click
away. If you have questions or want advice
from Ontario’s travel and tourism experts,
visit the Ontario Travel live chat window
(ontariotravel.net) and start chatting with
your very own Ontario Travel counsellor.
41. 41CelebrateTORONTO 2015 Pan Am/Parapan Am Venues
TORONTO 2015
VENUES
Toronto
Pan Am Ceremonies Venue (PAD)
Canadian Tennis Centre (CTC)
Centennial Park Pan Am BMX Centre (CEB)
CIBC Pan Am/Parapan Am Aquatics
Centre and Field House (PAC)
CIBC Pan Am/Parapan Am
Athletics Stadium (YOR)
Pan Am Bowling Centre (PLB)
Pan Am/Parapan Am Fields (PAF)
Ryerson Athletic Centre (RYA)
Sugar Beach/Royal Canadian Yacht Club (RCY)
University of Toronto Scarborough
Tennis Centre (UTS)
Varsity Stadium (VAR)
CIBC Pan Am Park
CIBC Pan Am Park (PAP)
Chevrolet Beach Volleyball Centre (PBV)
Exhibition Centre (EXC)
Exhibition Stadium (EPS)
Ontario Place West Channel (OPW)
Toronto Coliseum (TCO)
Live sites
CIBC Pan Am Park (PAP)
Distillery District (DHD)
Nathan Phillips Square (NPS)
York & Durham
Abilities Centre (ABL)
Angus Glen Golf Club (ANG)
President’s Choice Ajax Ballpark (AJX)
Atos Markham Pan Am/
Parapan Am Centre (MAR)
Oshawa Sports Centre (OBX)
Peel, Halton and Dufferin
OLG Caledon Pan Am Equestrian Park (CEP)
Cisco Milton Pan Am/Parapan Am
Velodrome (MIV)
Milton Time Trial Course (MRT)
Mississauga Sports Centre (MIS)
Pan Am Cross-Country Centre (CCE)
Haliburton & Simcoe
Hardwood Mountain Bike Park (HRD)
Minden Wild Water Preserve (MWW)
Pan Am Shooting Centre (TTS)
Hamilton & Niagara
CIBC Hamilton Pan Am Soccer Stadium (HAM)
Royal Canadian Henley Rowing Course (HEN)
Welland Pan Am Flatwater Centre (WFC)
42. 42TORONTO 2015 Pan Am & Parapan Am Venues
Roundhouse
Park
FRONT ST W
YORKST
GARDINER
EXPRESSW
AY
HARBOUR ST
LOWERSIMCOEST
Union
Station
CN
Tower
BREMNER BLVD
BLUEJAYSWAY
PAD
Metres
0 10050
N
Pan Am Ceremonies Venue
The TORONTO 2015 Pan Am Opening and Closing
Ceremonies are unique, large-scale celebrations that capture
the hearts and minds of spectators watching live at the Pan
Am Ceremonies Venue, and those at home.
July 10
Pan Am Opening Ceremony
July 26
Pan Am Closing Ceremony
1 Blue Jays Way, Toronto
Gates open at 5 p.m. Box office opens at 9 a.m.
Services at the venue
INFORMATION
BOOTH
ACCESSIBLE
WASHROOMS
FOOD AND
BEVERAGE
ASSISTIVE
LISTENING
DEVICES
FAMILY
WASHROOMS
LOST AND
FOUND
ALCOHOL
SERVICE
AUDIO
DESCRIPTIVE
SERVICES
WHEELCHAIR
LOAN
BOX OFFICE
MERCHANDISE
STROLLER/
WHEELCHAIR
STORAGE
FIRST AID
ATM
WI-FI
TEXT ASSIST PROGRAM
43. TORONTO 2015 Pan Am/Parapan Am Venues 43
On July 10, millions will watch Canada welcome the nations of the Americas
to the TORONTO 2015 Pan Am Games with the Opening Ceremony.
Canada’s internationally renowned Cirque du Soleil infuses the ceremony
with its revolutionary stagecraft, acrobatics and pageantry as it delivers a
one-time-only show. The theatrical and cultural elements of the Opening
Ceremony frame iconic moments such as the Parade of Nations and the
lighting of the Games cauldron.
The Closing Ceremony on July 26 features music organized by Live Nation
Entertainment and includes top Canadian and international musical acts. Always
a party-like atmosphere, the Closing Ceremony honours outstanding Games
performances and the contributions of all Games partners, while handing the
baton to Lima, Peru, the Host City of the 2019 Pan American Games.
Special notes
• The John Street Bridge is closed on July 9, 10 and 26 from 6:45 p.m. to
approximately midnight.
• Enhance your Pan Am Closing Ceremonies experience with the
TORONTO 2015 Official Pan Am/Parapan Am Games App.
• American Sign Language is provided through the Opening and Closing
Ceremonies and open captioning is available for the Opening and Closing
Ceremonies protocol segments.
• To access free Wi-Fi in this venue, please use the existing venue’s Wi-Fi.
• Please be advised that the use of strobe lighting may be in effect.
• For additional accessible services, please consult the TORONTO 2015 Pan Am
and Parapan Am Accessibility Guide at TORONTO2015.org/accessibility.
Transportation information
Transit: There are two designated transit stops to this venue:
• GO Transit: Union Station (accessible)
• TTC: St Andrew Station (accessible)
Walk, wheel or cycle: The roadway leading up to this venue is pedestrian friendly.
Bicycle parking is available in the immediate vicinity of the venue. Bicycles are
stored at the owner’s risk.
Drive: There are no spectator parking spaces at this venue and many road closures
around the venue. Visit the venue web page for closure details.
Accessible parking is available adjacent to the venue and must be pre-
booked. Accessible parking is $20. An accessible shuttle will be available
at no additional charge.
Explore the Greater
Toronto Area
44. TORONTO 2015 Pan Am/Parapan Am Venues 44
JANEST
SHOREHAM DR
THE POND RD
York
University
IANMACDONA
LDBLVD
Accessible walking
route
ARBORETUM LANE
SHOREHAM DRIVE
THE POND ROAD
Practice
Courts
Grandstand
Court
6
5
4
3
1
2
Metres
0 200100
N
CTC
Canadian Tennis Centre
Centre court goes from a hush to a roar as some of the best
tennis players from the Americas go for gold at the Canadian
Tennis Centre. Built in 2004, this venue sits amongst 15 acres
of valley lands, on the west side of the York University campus.
This impressive facility was built with the spectator in mind by
providing optimal viewing conditions from each seat.
July 10–16
Pan Am Games
Tennis
York University, 1 Shoreham Drive, Toronto
Gates open two hours before competition starts.
Box office opens two hours before competition starts.
Services at the venue
INFORMATION
BOOTH
ACCESSIBLE
WASHROOMS
FOOD AND
BEVERAGE
ASSISTIVE
LISTENING
DEVICES
FAMILY
WASHROOMS
LOST AND
FOUND
ALCOHOL
SERVICE
STROLLER/
WHEELCHAIR
STORAGE
WHEELCHAIR
LOAN
BOX OFFICE
MERCHANDISE
FIRST AID
ATM
WI-FI
45. TORONTO 2015 Pan Am/Parapan Am Venues 45
Explore the Greater
Toronto Area
Pan Am sport
At the sport’s highest level, serves can approach 250 kilometres an hour,
but tennis isn’t all about power. The speed of the players chasing down balls,
the precision of passing shots that aim for and touch the line, the spins and
variations used to keep opponents off balance are as impressive as any
aspect of the game, especially from stands so close to the action.
Special notes
• The use of laptops by spectators is not permitted in the stands at this venue.
• Please be advised that this is an outdoor venue and there is limited shading at
the venue. Please prepare accordingly.
• During play, spectators must remain quiet and are only permitted to move
during play changeovers.
• Spectators can tune into FM frequency 99.5 to hear Centre Court match
announcements on their own devices.
• For additional accessible services, please consult the TORONTO 2015 Pan Am
and Parapan Am Accessibility Guide at TORONTO2015.org/accessibility.
Transportation information
Transit: York University Common is the designated transit stop and is approximately
800 metres from the venue entrance. An accessible shuttle is available for those
who need to be dropped off near the venue entrance.
Walk, wheel or cycle: The roadway leading to this venue is pedestrian friendly. Bicycle
parking is available throughout the campus. Bicycles are stored at the owner’s risk.
Drive: Spectator parking is available at existing lots throughout the York University
campus. Accessible parking must be pre-booked. Parking costs $15.
Alert: Ian MacDonald Boulevard is closed from Northwest Gate to Founders Road.
Shoreham Drive is closed eastbound from Murray Ross Parkway to Ian MacDonald
Boulevard.
46. TORONTO 2015 Pan Am/Parapan Am Venues 46
EGLINTON AVE W
RENFORTHDR
ELMBROOK CRES
BRANCASTER CRT
Centennial
Park
Centennial Park
Golf Club
Mini Indy
Go-Karts
CENTENNIAL PAR
K
BLVD
Northbound lane
closed July 11 from
11:00-19:00.
CENTENNIALPARKBLVD
Metres
0 200100
N
CEB
Centennial Park
Pan Am BMX Centre
For one day only, the 3.2 hectare Centennial Park Pan Am BMX
Centre is home to BMX cycling competitions at the TORONTO
2015 Pan Am Games. Spectator excitement runs high as BMX
riders use their athleticism and skill to cut in and jump through
the air as they race around this 350-metre track.
July 11
Pan Am Games
BMX
256 Centennial Park Road, Toronto
Gates open two hours before competition starts.
Box office opens two hours before competition starts.
Services at the venue
INFORMATION
BOOTH
ACCESSIBLE
WASHROOMS
FOOD AND
BEVERAGE
LOST AND
FOUND
ALCOHOL
SERVICE
STROLLER/
WHEELCHAIR
STORAGE
WHEELCHAIR
LOAN
BOX OFFICE
MERCHANDISE
FIRST AID
ASSISTIVE
LISTENING
DEVICES
