1. RESUME
Dorothy Robson
58 Hampton Circuit Email: dotrobson4@gmail.com
Yarralumla ACT 2600 Mob: 0408 106 324
PROFILE
As an experienced manager in retail, I have highly developed organisation skills, ability
to work in challenging environments, completed difficult challenges and set priorities to
meet deadlines while providing high customer service. With proven team leadership
and management skills I am able to get the best out of people at all levels, while
continually building on my current skills.
I enjoy working in positions that provide me with challenges and the opportunity to learn
new skills, in turn allowing me to bring my skill set and managerial skills to organisations
in and outside the retail environment.
SUMMARY OF EXPERIENCE
• Six years as a retail manager
• 22 years in retail
• Experienced in financial and business management in relation to multi-million
dollar retail store
• Highly skilled in team and customer service communication, negotiating, conflict
resolution, time driven tasks and leadership / team management skills
• Experience working in diverse multicultural environments
SUMMARY OF KEY SKILLS
• Strong analytical skills relating to inventory and stock management and office
procedures
• Well developed communication, negotiating and interpersonal skills, including
experience in liaising effectively with people of all levels
• Ability to lead and work efficiently in a team environment from 10 – 30 staff
• Strong achievement focus with the ability to identify problems and provide timely
solutions
• Extensive managerial experience in retail
• Demonstrated successful project management skills
• Reporting on shrinkage, sales, promotions, stock allocation and levels, payroll
using the Kronos payroll software, recruitment, staff appraisals and reviews,

2. rostering, inventories / stock takes, and the day to day running of a multi-million
dollar business.
• Understanding the importance of kPIs and budgets.Ability to set a budget.
• Experienced in merchandising.
Recent Training and Development
• ALDI Coaching Course – 2014
• St John’s Senior First Aid - 2014
• Workplace Health and Safety – Awareness and Responsibilities for Managers –
2009
• Security Principles – Roles and responsibilities for Managers – 2007
• ALDI Customer Service Certificate – 2004
• ALDI Specialised Computer System Training – 2004
SUMMARY OF EMPLOYMENT
Aldi Supermarket October 2004 - Present
Position: Store Manager
Total Care Industries Pty Ltd October 1992 to October 2004
(Canberra Hospital) Position: Line Room Supervisor
DETAILED EMPLOYMENT HISTORY
Aldi Supermarket
Store Manager (October 2004 to Present)
Achievements
• Successfully develop new procedures and initiate stock control measures to
increase team productivity and store sales.
• Brokered strong team and customer relationships to achieve the company
objectives of profitability
• Developed and implemented in store procedures, creating a cohesive team that
prioritises daily tasks to completion in a time driven environment.
• Team member reviews and appraisals on 20+ staff members to increase
productivity and overall store performance while maintaining a healthy enjoyable

3. work environment.
• Maintaining acceptable payroll objectives using the Kronos payroll system
• Involved in Grand Openings of Aldi Stores ensuring adequate stock levels are
received, merchandised and maintained correctly while coordinating effectively
with other management and staff ensuring a smooth store opening.
• Effectively maintain office maintenance via my skills in time management to
successfully keep all paperwork and related office requirements up to date.
Total Care Industries Pty Ltd
Line Room Supervisor (October 1992 to October 2004)
Achievements
• Successfully coordinated a team of 8 staff to provide the Canberra Hospital with
clean linen on a daily basis.
• Coordinated and liaised with various departments within the Canberra hospital,
including my team to ensure all requirements for each department were met
within timeframes set.
• Maintained and completed all required office work on a daily basis enabling me
to focus on the daily tasks ahead.
June 1978 – September 1992
Various Part-time Positions
Achievements
• 1978 Completed Secondary School in Whyalla
• Spent time raising my 2 children
• Various casual / part time hospitality positions
• 5 years as a laundry assistant within the Whyalla Hospital South
Australia.
Referees
Maryam Aleai
Position: Aldi Area Manager (former supervisor 2009 -2012)
Mobile 0448 482 548
Matt Suckling
Position: Aldi Area Manager (former supervisor 2012 – 2014)
Mobile 0417 892 702
Kathy Irons (Personal)

4. Mobile 0409 442 452
Paul Tame (Personal)
Mobile 0409 366 053
Eric Bailey (Personal / Current Staff Member)
Position: Aldi Store Assistant Manager
Mobile: 0416968694